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Jesus Hoyos Solvis Consulting, LLC
Social Media affects your CRM operations at a global and local level - all you need is to have a social listening strategy. This represents a vast ocean of opportunties to increase revenue, reduce costs and to gain advocates. In this lecture Jesus Hoyos will explain 5 steps to gain insights so you can engage with your customers and convert the conversations into transactions. Some of the topics are: integration, workflow, internal collaboration, communities, knowledge management and your social CRM team.