Flexing Sugar Platform: Session 6: IBM Sametime and Sugar

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Flexing Sugar Platform: Session 6: IBM Sametime and Sugar

  1. 1. Flexing Sugar PlatformIBM Sametime Unified Telephony and SugarCRM 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 1
  2. 2. Joshua SchragerCEO, www.VoiceRite.com 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 2
  3. 3. VoiceRite Founded in 1986 by Joshua Schrager in Miami, Florida. In 1986. VoiceRite today is a worldwide company which has been a leader in Unified Communications systems. Today VoiceRite has moved its focus to the IBM ICS Brand. Building on their capabilities for Sametime, Sametime Unified Telephony Connections, Portal, E- forms, and Commerce and to support the entire Collaboration Solutions portfolio.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 3
  4. 4. The Problem Many Salespeople do not feel incented to ensure CRM data is accurate or timely:  A Salesperson taking on new territory does not have accurate customer contact information.  Companies do not have accurate cost of sales. How many phone calls and meeting it takes to sell product A vs. BTweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 4
  5. 5. The Solution We created a solution that makes it easier for the salesperson to put the correct information into the CRM. We automate the flow of sales data to capture customer and opportunity details as part of the salesperson’s workflow.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 5
  6. 6. The Benefits It Improves SugarCRM usage. It improves the accuracy of sales cost metrics by capturing more sales calls. It makes the salesperson more efficient by surfacing relevant CRM data during customer communications. It strengthens customer relationships by improving the quality of information captured from phone calls.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 6
  7. 7. The ROI: XYZ company Before our solution the notes for 10 out of 100 calls made it into the CRM. After our solution the notes for 50 out of 100 calls make it into the CRM. 40 additional calls per opportunity x 50 opportunities per year x 100 sales people = 200,000 additional pieces of information for Business Intelligence.Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 7
  8. 8. Continued The old win ratio was 50% Pipeline value: 100 salespeople x 50 opportunities x $10,000 x 50% win ratio = $25,000,000 The new win ratio is 55% Pipeline value: 100 salespeople x 50 opportunities x $10,000 x 50% win ratio = $27,500,000Tweet: #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 8
  9. 9. Submit Session Feedback Select the SugarCon Mobile App: 1) Tap on this session 2) Tap on survey 3) Submit your feedback*Prizes for attendees who submit session feedback using the Mobile App 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 9
  10. 10. #SCON12 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 10

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