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Make training the sweet beginnings of a business transformation. Often tacked on at the end of a CRM implementation, training is, for the end users, the beginning of the CRM journey, not the end. This session will identify successes and failures in order to help add to your arsenal of knowledge and build the best training experience you can. In this session, you will learn tips and tricks to training SugarCRM at all levels. What are the five biggest mistakes companies make when training their employees on CRM? What can you do to make training effective, and how can you leverage social media to enhance the training experience? You will take away ideas and processes that are proven in the CRM arena, and can be applied to any area of your business.