1.
Training focused on
Provide comprehensive training to employees on the importance of
customer service and how to handle different customer scenarios

2.
Hire a Dedicated
Customer Service
Team
This team can be responsible
for handling customer
complaints and feedback,
and implementing solutions
to improve the overall
customer experience.

3.
Customer feedback system
Implement a system where
customers can easily provide
feedback, and have it
addressed in a timely manner.

4.
Personalized experience
Collect customer data and
use it to provide a
personalized experience for
each customer, such as
remembering their favorite
movies or food preferences.

5.
Employee recognition and incentives
Reward employees who
consistently provide
excellent customer service,
and make them feel
valued

6.
Employee empowerment
Empower employees to
make decisions and solve
customer issues on their
own, rather than relying on
a rigid script.

7.
Technology upgrades
Use technology to enhance the
customer experience, such as
implementing self-service kiosks,
mobile apps for ordering food and
tickets, and digital signage for
movie listings

8.
Create a welcoming atmosphere
Use decor, lighting, and music to
create a welcoming and inviting
atmosphere for customers

9.
Provide amenities
Offer additional amenities,
such as free Wi-Fi, charging
stations, and comfortable
seating to enhance the
customer experience

10.
Create community events
Host community events and
activities, such as movie
screenings, trivia nights, and
children's activities, to build a
sense of community at Fun
Island.

11.
Offer Special Promotions
Offer special promotions and
discounts to customers, such as
discounts on food and tickets, or
loyalty programs to reward repeat
customers.

12.
Employee feedback and
continuous improvement
Regularly gather feedback from
employees and use it to
continuously improve the customer
experience

13.
Address parking and accessibility issues
Provide convenient and accessible
parking options, and make it easy
for customers to navigate the
multiplex

14.
Offer unique food and
beverage options
Offer unique and diverse food and
beverage options to cater to
different tastes and preferences

15.
Use social media to engage customers
Use social media platforms to
engage with customers and gather
feedback, and use it to improve the
customer experience

16.
Collaborate with local businesses
Partner with local businesses to
offer bundled packages and
cross-promotions, and create a
more cohesive and attractive
customer experience

17.
Invest in sustainable practices
Invest in sustainable practices, such
as recycling and reducing waste, to
create a more environmentally
conscious customer experience

18.
Offer live events and performances
Offer live events and performances,
such as concerts, stand-up comedy
shows, and theatre productions, to
attract a wider range of customers.