Sudesh Kumar Sood* & Neelam Sharma**   *Selection Grade Librarian, Postgraduate Govt. College, Una, H.P.** Deputy Libraria...
Introduction   State of Himachal Pradesh has been blessed with an enormous    potential of IT.   Every government attemp...
Community Information Services   CIS is a combination of two terms, i.e., Community and    Information   information is ...
Objectives of CICs   To establish IT infrastructure at the block level   To create IT awareness amongst the local popula...
Scope of CICs   Computer and communication infrastructure have been set up in each    block and are located in Community ...
National e Governance Plan(NeGP) of India and Common Service Center(CSC)    Approved by the Union Cabinet in May, 2006- T...
Rationale for Internet connected service delivery kiosk(CSC) in rural                                   India   To bridge...
Technological framework of CSC   Technological framework of CSCs is based on the core infrastructure of National e Networ...
Technological framework of CSC                                 9
Organisational Framework of CSC   The CSC scheme is being coordinated by a National Level Service agency (NLSA) appointed...
The CSC scheme: elevating rural India• Three essential resources necessary for rural development viz.,  Information, Infra...
The Service model                          Value-adds               Data                                                Co...
Service Framework of CSCs   The Common Services Centers (CSC) are proposed to be the delivery points for Government, Priv...
The CSC impact                 14
Enabling transformation     E-Government             Education               Tele-medicineCSCs would be the platform for f...
Services offered by CSCs   Government (G2C) Services--Land records, Registration of vehicles, Issue of certificates,Gover...
Service Ecosystem of CSC                           17
The stake holders       IT Services &       Content       ProvidersDIT    State                            Rural       Gov...
Implementation snapshot    DIT                            HIMACHAL PRADESH                                   STATE GOVERNM...
CSC Scheme Framework in Himachal            Pradesh                                   20
Internet connected service deliverykiosk(CSC) in rural Himachal Pradesh                                       21
Number of CSCs•   Total Number of CSCs to be set up in Himachal Pradesh: 3366•   1 CSC would be set up per Gram Panchayat ...
CSC Divisions• For implementation purpose the state has been divided  into 3 divisions. ( Total 3366 CSCs):   •   Shimla D...
Branding of CSCs•   “Gram Sugam” is the    proposed brand name for    Common Services Centers    in Himachal Pradesh    co...
   Core Infrastructure Projects in    Himachal Pradeshn   HIMSWAN Source: http://hp.gov.in/himswan/n   State Data Centre...
Other e-Governance Projectsn   Integrated Community Service Centers (i-CoSC) or SUGAM Source: http://hp.gov.in/sugam/     ...
Other e-Governance Projects                    Contd.   e-Vitran (Budget Allocation System) Source: http://164.100.150.19...
Conclusion   Himachal Pradesh Government, have taken several initiatives for rural    development through community infor...
Libraries and information centers have a special role in providing information to all in order to reduce the gap between t...
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E governance service delivery an assessment of community information centre projects of himachal pradesh

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Paper presented at theRaja Rammohun Roy Library Foundation(RRRLF)-sponsored two day National Seminar on Public Libraries as community Information Centres,organised by the Punjab Library Association(Regd.) and Department of LIS ,Pbi. Univ. Patiala on 21-22"May'2012

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E governance service delivery an assessment of community information centre projects of himachal pradesh

  1. 1. Sudesh Kumar Sood* & Neelam Sharma** *Selection Grade Librarian, Postgraduate Govt. College, Una, H.P.** Deputy Librarian, A C Joshi Library, Panjab University, Chandigarh E -governance service delivery: an assessment of C ommunity Information C entre projects of Himachal Pradesh 1
  2. 2. Introduction State of Himachal Pradesh has been blessed with an enormous potential of IT. Every government attempts continuously to bring maximum benefit and happiness to majority of its citizens. If the government takes recourse to electronic means in delivery of public services, then no wonder, it becomes easier and this process of the government is nothing but e-Governance. State has tremendous potential to make it to the top notches in the field of e-Governance. State has received nine National Awards for its consummations in the field of e-Governance Various projects like e-Procurement, e-District, Human Resource Management System (HRMS), Management Information System (HMIS), HIMSWAN, and Grievance Redressal System, various core ICT infrastructure projects like Integrated Community Service Center (i-CoSC) or SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-Tech City & Software Technology Park are in the process of implementation. 2
  3. 3. Community Information Services CIS is a combination of two terms, i.e., Community and Information information is a message, communicated by a communicator to a receiver community is defined as “a group of people who have something common. CI is information for the survival and growth of the community, or information required by members of the community to make effective use of the available resources around them. The information service through which CI is provided to communities is called Community Information Service (CIS). 3
  4. 4. Objectives of CICs To establish IT infrastructure at the block level To create IT awareness amongst the local populace To provide Internet services such as E-mail and Web access To conduct computer based training programmes To provide Citizen Centric services To provide access to Socio-Economic databases To facilitate distance education To use IT tools for sustainable regional development. 4
  5. 5. Scope of CICs Computer and communication infrastructure have been set up in each block and are located in Community and Rural Development building CIC is equipped with a VSAT, computer systems, printers and networking equipment. CICs will not only facilitate the region to avail the benefits of global connectivity through Internet, but will also bring the region closer, emotionally, to the national mainstream by enabling more efficient and faster information flow amongst the people, State Governments and the Central Government. Establishment of CICs will help bridge the digital divide. Local language interfaces are expected to be provided for Citizen Centric services. The project creates a knowledge based society and skill enhancement in the blocks 5
  6. 6. National e Governance Plan(NeGP) of India and Common Service Center(CSC) Approved by the Union Cabinet in May, 2006- The NeGP, comprising of 27 Mission Mode Projects (MMPs)and 8 components----Vision of NeGP-“Make all Government services accessible to the COMMON MAN IN HIS LOCALITY, through Common Service Delivery Outlets and ensure EFFICIENCY, TRANSPARENCY & RELIABILITY of such services at AFFORDABLE COSTS to realize the BASIC NEEDS of the common man. CSC is one of the main integrated mission mode projects of national e governance plan (NeGP) of India. The objective is to develop a platform that can enable government, private and social sector organizations to align their social and commercial goals for the benefit of the rural population in the remotest corners of country through a combination of IT-based as well as non-IT-based services The goal of the CSC Project is to empower the rural community and catalyse social change through modern technologies. The Government has approved a Common Services Centres (CSCs) Scheme for providing support for establishing 100,000 Common Services Centers in 600,000villages of India on “honey –comb model” i.e. each CSC will cover six villages. CSC scheme comprises – technological, organizational and service framework. ‘The CSCs are envisaged to provide high quality and cost effective video and data services in the areas of e-governance, education, health,• agriculture, entertainment as well as other private services. 6
  7. 7. Rationale for Internet connected service delivery kiosk(CSC) in rural India To bridge the urban and rural developmental and digital divide in India Enhancing empowerment to rural people through access to government information/public services(e-governance) at their door step. Reduce the poverty in rural area through : (i)increasing job opportunity, (ii)enhancing empowerment, (iii) improving financial security. Opportunity makes markets work for the poor and expands poor people’s assets. Empowerment makes state institutions work better for poor people and removes social barriers. Security helps poor people manage risk. New access to knowledge ,information and education in the remotest part of India. Village knowledge center will integrate with world knowledge economy through IT-BPO services. Achieve an inclusive growth in India to include the large proportion of underprivileged section of society into growth process .The ultimate goal is to improve the economic condition and improve the living standard of rural people to fuel the growth of India. 7
  8. 8. Technological framework of CSC Technological framework of CSCs is based on the core infrastructure of National e Networks (SWANs), State Data Centres (SDCs) and Common Services Centers (CSCs) All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access-(i)Connectivity: State Wide Area Networks (SWANs)/NICNET; (ii) National Data Bank/ State Data Centres ( SDCs); (iii)Common Service Centres (CSCs): primary mode of deliver. There is a National Data Center (NICNET) which is connected to all government department and agencies of central and state government of India to their respective state data centers(SDC). Main role of State Data Centres (SDC) are securing and hosting of data and its application Its be to act as the- Central repository of the State, provide secure data storage, disaster recovery and remote management functions etc. State Wide Area Network(SWAN) is serving government to government (G2G) services and government to citizen services(G2C), especially for various mission mode projects(MMPs) like CSC. CSCs are broad band enable service provider kiosk having at least following technical infrastructure-two P.C.s/laptop ,two printer ,web/digital camera, wireless connectivity ,UPS/invertor/ generator. 8
  9. 9. Technological framework of CSC 9
  10. 10. Organisational Framework of CSC The CSC scheme is being coordinated by a National Level Service agency (NLSA) appointed by Department of Information Technology, Government of India( DIT), which oversees a 3-tier implementation framework- (i) The framework consists of State designated agencies (SDAs)--to facilitate implementation of the Scheme within the State and to provide requisite policy, content and other support to the SCAs (ii) Service centre agencies (SCAs) at the second/middle level (‘franchiser’, for one or more districts) - It operate, manage and build the village level network of CSCs and business. They are the prime driver of this scheme. (iii) At the third level there are the local Village Level Entrepreneur (VLE-loosely analogous to a franchise),to deliver the service to the rural consumers in a cluster of six 6 villages. VLEs are selected by SCAs. Implementation Status Of CSC- As on 28th February 2011, a total of 90,018 CSCs have been rolled out in thirty one States/UTs. 100% CSCs have been rolled out in 11 (Eleven) States (Chandigarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Kerala, Manipur, Pondicherry, Sikkim & Tripura). More than 70% of the rollout has been completed in 12 (Twelve) States .It is expected that the roll out of 100,000 CSCs would be completed by March 2011. 10
  11. 11. The CSC scheme: elevating rural India• Three essential resources necessary for rural development viz., Information, Infrastructure and Services Low Income Lack of Info/ Knowledge/ Goods/ Services Lack of Income Generating Opportunities Lack of Skills Poverty• Access to information, with relevant infrastructure, end-to-end services allow rural population to enhance their quality of life• By enabling access to a large number of e-gov services like, education, health, credit, etc. CSCs offer a solid foundation for economic prosperity of rural India 11
  12. 12. The Service model Value-adds Data Collection, Rural BPOs etc Quality of Life Entertainment Education, Healthcare, Social Development Agricultural Extension, etc Create Income Create Income Opportunities Opportunities Market LinkagesSave Costs Costs E-Government Services The power of the CSC would lie in its focus on content customization and 12 multi-lingual delivery of End-to-End Services
  13. 13. Service Framework of CSCs The Common Services Centers (CSC) are proposed to be the delivery points for Government, Private and Social Sector services to rural citizens of India at their doorstep . The CSC Scheme is envisaged to be a bottom-up model for delivery of content, services, information and knowledge on Private Public Partnership (PPP)Model. End-to-end Services: The key driver for the selection of content and services would be their end-to-end applicability. This means that a specific content/ service should be in a marketable format for it to be selected as a part of the service network in the CSCs. Broadly, the services selection would be on their ability to impact the consumer through the saving cost, helping income generation and enabling socio –economic generation. 13
  14. 14. The CSC impact 14
  15. 15. Enabling transformation E-Government Education Tele-medicineCSCs would be the platform for fundamental transformation of the ways in which development challenges would be met in rural India Social Inclusion Agriculture Entertainment 15
  16. 16. Services offered by CSCs Government (G2C) Services--Land records, Registration of vehicles, Issue of certificates,Government schemes ,Ration cards, Electoral services ,Pension schemes, Road transport ,Publicgrievance, Utility/ Telephone Bills. e-Government Services-Market Linkages, Education,Healthcare, Agricultural ,Extension etc. ,Data collection ,Rural BPOs. Business to Consumer (B2C) services (i)Commercial Services-Digital photos, websurfing, photocopy, DTP, e-mail/chats ,CD burning, typing, printing, games, forms downloads/estimates ,utility/telephone bills (private enterprises).(ii) Perspective e-Commerce/OnlineServices –Railway tickets, astrology, matrimonial, shopping, resume. (iii) ProspectiveEducation Services-IT education, English skills training, tuitions.(iv) ProspectiveEntertainment-DTH, community TV.(v) Prospective Telemedicine- Primary healthcare. (vi)Prospective Agriculture Services-Agriculture-inputs, agriculture –loans, agriculture -consultingand trainingBusiness services (B2B)---Advertising & promotion services, marketing ,promotions,data collection services, research data collect ,data entry, distribution services ,FMCGproducts, financial services ,loans/deposits ,referrals ,insurance etc. 16
  17. 17. Service Ecosystem of CSC 17
  18. 18. The stake holders IT Services & Content ProvidersDIT State Rural Governments CitizenNLSA SDAs VLEs SCAs State Government Agencies Private Service Central Ministries Providers and Departments DIT FRAMEWORK 18
  19. 19. Implementation snapshot DIT HIMACHAL PRADESH STATE GOVERNMENTNLSA (IL&FS) SPV State Designated Agency (SITEG) SCA VLE 19
  20. 20. CSC Scheme Framework in Himachal Pradesh 20
  21. 21. Internet connected service deliverykiosk(CSC) in rural Himachal Pradesh 21
  22. 22. Number of CSCs• Total Number of CSCs to be set up in Himachal Pradesh: 3366• 1 CSC would be set up per Gram Panchayat (3243 Gram Panchayats)• The location of 123 CSCs would be finalized at the time of actual implementation 22
  23. 23. CSC Divisions• For implementation purpose the state has been divided into 3 divisions. ( Total 3366 CSCs): • Shimla Division • Shimla, Solan, Kinnaur, Sirmaur • Number of Rural CSCs: 956 • Kangra Division • Kangra, Chamba, Una • Number of Rural CSCs: 1296 • Mandi Division • Mandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti • Number of Rural CSCs: 1114 23
  24. 24. Branding of CSCs• “Gram Sugam” is the proposed brand name for Common Services Centers in Himachal Pradesh considered to be rural electronic libraries. 24
  25. 25.  Core Infrastructure Projects in Himachal Pradeshn HIMSWAN Source: http://hp.gov.in/himswan/n State Data Centre Source: http://himachalpr.gov.in/n State Portal and SSDG Source: http://himachal.nic.in/welcome.aspn Community Service Centers (CSC) or Lok Mitra Kendras Source: http://hp.gov.in/csc / 25
  26. 26. Other e-Governance Projectsn Integrated Community Service Centers (i-CoSC) or SUGAM Source: http://hp.gov.in/sugam/ Source:n SMS Gateway Source: http://himachaldit.gov.in/ Source:n e-Procurementn Agriculture Resource Information Systems and Networking (AGRISNET) Source: http://hpagrisnet.gov.in/n Telemedicine Source: http://himachaldit.gov.in/n Hospital Management Information System (HMIS) Source: http://himachaldit.gov.in/n HRTC Online Ticket Booking System Source: http://www.hrtc.gov.in/hrtctickets/n Vigilance Complaints Monitoring System (VCC) Source: Source: http://hp.gov.in/vigilancecomplaints/RegisterComplain.aspxn Himachal Registration Information System (HimRis) Source: http://himachal.gov.in/himbhoomin Digital Gazette (e-Gazette) Source: http://himachal.nic.in/egazetten Revenue Court Case Monitoring Source: http://hp.gov.in/rcms/, http://himachaldit.gov.in Source:n HP Police Web Portal (HIMPOL) Source: http://admis.hp.nic.in/himpol/, http://www.nic.in/projectsn e-Pension (Pension Disbursement System) Source: http://admis.hp.nic.in/epension/epensionkhoj.aspn IT in Collegesn Training on enhancing BPO & ITES Skills for Students of Himachal Pradesh (e-BITS)n Information Technology Parkn Scheme Portal (e-Marg Darshan) Source: http://hp.gov.in/scheme/home/home.aspxn Computer Complaint Management System Source: http://hp.gov.in/ccms/ Source:n HimBhoomi Source: http://himachal.gov.in/himbhoomi/AboutHimbhoomi.htm Source:n e-Salary: Integrated Pay & Accounts Offices (IPAO) Source: http://himachal.gov.in/treasuryn e-Samadhan Source: http://admis.hp.nic.in/eSamadhann OLTIS Source: http://himachal.gov.in/treasury/n Computerization of Sub treasuries Source: http://himachal.gov.in/treasury/ Source:n Integrated Pay & Accounts Offices - e-Salary Project Source: http://himachal.gov.in/treasury/Projects.htm 26
  27. 27. Other e-Governance Projects Contd. e-Vitran (Budget Allocation System) Source: http://164.100.150.195/evitran/ e-Kosh Source: http://himachal.nic.in/treasury/eKosh.htm Computerization of Transport Department Source: http://admis.hp.nic.in/transport/Computerization.aspx HIMDTS e-Himapurti Source: http://admis.hp.nic.in/ehimapurti/welcome.aspx e-Rozgar (Employment Exchange Management Information System) Source: http://admis.hp.nic.in/emp/Aspx/Anonymous/Login.aspx e-Sameeksha Source: http://admis.hp.nic.in/esameeksha/Default.aspx e-iph (e-Irrigation and Public Health) Source: http://admis.hp.nic.in/iph/ HP Secretariat Library (e-Granthalaya) Source: http://admis.hp.nic.in/hplib/Welcome.aspx Web-enabled Online Hotels Reservation System Software Source: http://hptdc.nic.in/custsw/viewuser8.asp Shastr Online Arms Licensing System Source: http://admis.hp.nic.in/shastr References Monitoring System Source: http://admis.hp.nic.in/refnic/validusr.asp 27
  28. 28. Conclusion Himachal Pradesh Government, have taken several initiatives for rural development through community information services making government and commercial services accessible to rural people at their doorstep on an affordable prices with a vision to bridge urban-rural development The goal of the CSC project is to empower the rural community and catalyse social change through modern technologies through Lokmitra or sugam centres. These may be considered as rural electronic libraries. These rural electronic libraries will become a vehicle for rural inclusion and inclusive growth to unlock the potential of rural India. This strategy will bridge the urban-rural divide and India will able to achieve an inclusive growth Analysis of technological framework of CSC indicates need for improving connectivity and infrastructural facility on priority basis. 28
  29. 29. Libraries and information centers have a special role in providing information to all in order to reduce the gap between those who have the facilities to access digital information and those who do not. 29

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