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Ob slides hol roles in problem solving


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Ob slides hol roles in problem solving

  1. 1. Roles of Facilitator or Manager inProblem Solving stages
  2. 2. Stages in a problem solving model• 1. Situation Analysis• 2. Problem Analysis• 3. Solution Analysis• 4. Implementation Analysis
  3. 3. Roles of the manager• Managers or facilitators play different roles atdifferent stages– good problem solvers must be able to recognize themovement from one stage of problem-solving toanother and adjust their role– balancing dual positions in each of the stages ofproblem-solving is essential for a good result• position 1 (sometimes referred to as “Green mode”) isabout facilitating creative imagination, being sensitive to theimmediate situation, and having empathy with other people• position 2 ( sometimes referred to as “Red mode”) is aboutpriority setting, problem definition, and decision-making
  4. 4. Leader• In the situation analysis phase– since this phase involves visioning and exploringand is about priority setting the manager must actas a leader to the group that has been engaged.• It is the manager who must see a future and move theteam toward it• this does not mean the manager has the answer but iswilling to lead the group forward
  5. 5. Detective• After the problem has been chosen, or trulyidentified the manager then becomes thedetective in this second stage of problem-solving– the detective gathers all of the information fromall sources• defining the problem further• drawing upon organizational history• piecing together disparate parts
  6. 6. Inventor• Having defined the problem and movingtoward solution analysis the managerbecomes the chief inventor– looking for ideas from those on his team– unique solutions– opportunities that are hidden• And ultimately to help the group make adecision
  7. 7. Coordinator• Finally, at the implementation analysis stage– the manager seeks participation– coordinates the planning– and sees a solution put in place
  8. 8. Aware• Finally, in all stages– Managers/facilitators will take into account• Everything they know about their people• The diversity and its’ cultural impact• Learning styles• Perceptions• Communication mediumns