Putting improvement class exercise

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Putting Improvement Class Exercise Notes

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Putting improvement class exercise

  1. 1. P U T T I N G I M P ROV E M E N T P RO J E C T The Board of Trustees of the Green Tee Golf Club (GTGC) is responsible for continually improving the golf experience for club members. The Board wants to improve the members’ experience by helping them lower their scores. Over the past 2 years, the GTGC Pro Shop has focused its sales and marketing effort on oversized drivers and hybrid fairway woods. The effort has paid off as many club members are reaching the green in the regulation number of strokes. Unfortunately, GTGC members tend to putt poorly, so their scores have not improved. The GTGC Board wants you to use Six Sigma’s DMAIC process to help club members improve their putting. Our goal is to learn how to attack problems with Six Sigma, so we will take some liberties with the rules of golf. We will only consider golf shots taken on the putting green with a traditional putter during this week of training. Keep in mind that our goal is to learn how to apply Six Sigma DMAIC to an unfamiliar problem, not necessarily to improve anyone’s golf game.http://spt.cingular.net/sites/SixSigma/Classes/Green Belt Class Material/Putting Improvement Project/Putting Improvement ClassExercise.doc
  2. 2. D E F I N E E X E RC I S E S C APTURE THE VOICE OF THE C USTOMER We have provided you with profiles of board members. If the trustees are on site, have each trustee putt at least 30 balls each. Talk to them about their putting problems and how they think the putting can be improved. Find out if you have any golf Subject Matter Experts (SME’s) on your team. If not, figure out a way to translate “golfer-speak” into something you and your team can understand. Work with the board members to define key process success metrics. Brainstorm potential problems with the current process and with your project. Required for this exercise: VOC Template http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/1%20- %20Define/VOC-Table-Template.xls You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____ Exercise deliverable: Completed Voice of the Customer Report (1 per team) Uploaded to Team folderIT Six Sigma Green Belt Page 2 of 11 Updated: 8.25.2009 @ 11:43 E
  3. 3. D E F I N E E X E RC I S E S C REATE A P ROJECT C HARTER Based on the information you have gathered, and your discussions with board members; produce a Project Charter containing the following:  Mission Statement  Business Problem Statement  In Scope and Out of Scope  Process Success Metric  Project Goals  Project Timeline (for this week’s project)  SIPOC Each team will work separately through the Define phase. Your mission is to do as much as you can to understand the problem, and get you team ready for Measure. Required for this exercise: IT Project Charter Template http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/1%20- %20Define/ATT%20IT%20Project%20Charter%20Template%20(PPT).ppt You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____ Exercise deliverable: Completed Project Charter (1 per team) Uploaded to Team folder Your homework tonight is to deliver a complete and Project Charter for the Putting Improvement Project. If you have time, work with each other on your individual Charters. We will begin reviewing those tomorrow.IT Six Sigma Green Belt Page 3 of 11 Updated: 8.25.2009 @ 11:43 E
  4. 4. D E F I N E E X E RC I S E S C REATE THE “A S -I S ” P ROCESS M AP Congratulations, because of your efforts, the Board of Trustees has approved your project and has elevated it to the highest level. While you may be anxious to begin measuring things, do you know what know what to measure? You will after you have produced an “As- Is” Process Map. Use the Visio template provided to produce your “As-Is” process map. Use the methods discussed in class. Work individually on this exercise for the first half of the time provided, but feel free to consult with others. Your “As-Is” process map should have 5 swim lanes, as follows:  Locate the golf ball.  Prepare to putt.  Step up to the ball.  Putt the ball.  Leave the green. The expectation is that your map will be fairly simple. You may have only 1 or 2 blocks in some of the swim lanes. Don’t worry about coloring the swim lanes or blocks. Ensure you don’t have crossing lines. Jagged lines are ok to complete this exercise. Required for this exercise: Process Map Template [Visio] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/2%20- %20Measure/Process%20Map%20Template%20(VST%202002).vst Exercise deliverable: Completed “As-Is” Process Map (1 per team) Uploaded to Team folder You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 4 of 11 Updated: 8.25.2009 @ 11:43 E
  5. 5. M E A S U R E E X E RCI S E S C REATE A M EASUREMENT P LAN Now it’s time to measure the process steps. Use your “As-Is” process map to know what process steps to measure. Identify the measure points and what should be measured at those points. At this point you will begin assembling the team’s Project Status Report. The Status Report is a key deliverable of any Green Belt project and is what you will be reviewing with project sponsors and champions in the future. Required for this exercise: “As-Is” Process Map [Visio] Data Collection Plan Template [MS Word] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/2%20- %20Measure/Data%20Collection%20Plan%20Template.doc Project Status Report Template [PowerPoint] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/Six%20Sigma%20Status%20Report%20Templ ate.ppt Exercise deliverable: Data Collection Plan (1 per team) Uploaded to Team folder Data Collection Worksheet (1 per person) Uploaded to Personal folder Six Sigma Status Report (1 per team) Uploaded to Team folder You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 5 of 11 Updated: 8.25.2009 @ 11:43 E
  6. 6. M E A S U R E E X E RCI S E S E XERCISE : C OLLECT THE DATA Collect as many process measurements as you can in one hour. There’s no need to rush… but there is a time limit, so work as quickly as needed to complete the assignment. Required for this exercise:  “As-Is” Process Map [Visio]  Data Collection Plan (the one you just created)  Data Collection Worksheet [?] (You have to build one, since in the real world things don’t always come with a template.) Exercise deliverable: Consolidated Data Collection Worksheet (1 per team) Uploaded to class Team folder You have 1 ½ hours to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 6 of 11 Updated: 8.25.2009 @ 11:43 E
  7. 7. A NA LY Z E E X E RCI S E E XERCISE : A NALYZE THE DATA Work in teams to complete the tasks on the list below. Make sure you have at least 30 measurements before proceeding with this exercise. You must have at least 30 data points to continue with this exercise.  Define the Null and Alternate Hypothesis (H0 and Ha)  Calculate basic statistics from the data sample you gathered.  Mean (X bar)  Sigma (s)  n (number of samples)  Create a Histogram using the data you collected.  Calculate the 95% confidence interval  Report your conclusion with respect to the hypothesis. Required for this exercise: Fishbone Template [Visio] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/3%20- %20Analyze/Fishbone%20template%20(Visio).vsd Data Analysis Template [Excel] Project Status Report Template [PowerPoint] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/Six%20Sigma%20Status%20Report%20Templ ate.ppt Exercise deliverable: Data Analysis Report (1 per person) Uploaded to Student folder Analyze Report (1 per team) Uploaded to Team folder You have 2 hours to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 7 of 11 Updated: 8.25.2009 @ 11:43 E
  8. 8. A NA LY Z E E X E RCI S E E XERCISE : D ETERMINE R OOT C AUSE Have you covered everything? Have you determined the root cause of your problem? A fishbone diagram is a great way to make sure you have done all you can do to fix the problem, and that your logic is solid. Remember that the fishbone diagram should flow like a sentence from the “leaves”, through the “branches, until you reach the “root” of the problem. Required for this exercise: Fishbone Template [Visio] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/3%20- %20Analyze/Fishbone%20template%20(Visio).vsd Exercise deliverable: Completed “fishbone” diagram for your problem (1 per team) Uploaded to Team folder You have ½ hour to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 8 of 11 Updated: 8.25.2009 @ 11:43 E
  9. 9. I M P ROV E E X E RCI S E S E XERCISE : C ONSTRUCT “TO -B E ” P ROCESS M AP Use the results of your analysis in the Analyze step to come up with an improvement plan to measurably improve putting accuracy Keep it simple, and study your data carefully. You will receive a bucket full of pride if you are the first person to approach the instructor with the solution to this problem. Why are these numbers in this order? 8, 5, 4, 9, 1, 7, 6, 3, 2, 1, 0. Once you have proposed your improvement(s), update your As-Is Process Map that you created in the Measure step to reflect the improvement(s) and change the name to the “To- Be” Process Map. Work individually on this exercise. You will work in teams again in the next exercise, but for this exercise, please work on your own. In class, we will review the improvements and the teams can choose the best improvement(s) for the Improve exercise later. Required for this exercise: “As-Is” Process Map [Visio] Exercise deliverable: New Tab titled “To-Be” your Process Map (1 per person) Uploaded to Personal folder You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 9 of 11 Updated: 8.25.2009 @ 11:43 E
  10. 10. I M P ROV E E X E RCI S E S E XERCISE : B UILD I MPROVEMENT P LAN & M AKE I MPROVEMENTS Reconvene your team and go back to the simulated putting green. Implement your improved process changes, and repeat the same measurements you collected in the Measure step. You may also have to include new measurements depending on the improvement(s) you implemented. You will have 1 ½ hours to plan and implement your improvements. Be prepared to present your results at the end of this session. You must provide statistical analysis to support your conclusions and everything must flow from Define, to Measure, through Analyze and now into Improve. You have 1 hour to plan and implement your improvement(s) and measure the process. Then you will have ½ hour in the class room to prepare your findings and analysis for presentation to the class. Required for this exercise: “To-Be” Process Map [Visio] Project Status Report Template [PowerPoint] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/Six%20Sigma%20Status%20Report%20Templ ate.ppt Exercise deliverable: Improve Report [PowerPoint] (1 per team) Uploaded to class Team folder You have 1 ½ hours to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 10 of 11 Updated: 8.25.2009 @ 11:43 E
  11. 11. C O N T RO L E X E RCI S E Congratulations on the new process improvements you implemented. The board is excited with the results. On your way back to the clubhouse, you wonder what’s going to happen after you move on to bigger projects. Will people continue to follow the improved process you devised? What if they don’t? E XERCISE : C REATE A C ONTROL P LAN You need to come up with a control plan that will ensure your gains remain in effect. Think outside the box again. What procedures could you put in place, what data could you measure, and what metrics could you report on, so things will never descend back to the poor performance you observed in the measure phase. Spend ½ hour working individually to create controls and then spend another ½ hour working in your teams to produce your control plan. You will be asked to defend your control plan when you return to class. Required for this exercise: “To-Be” Process Map [Visio] Control Plan Template [Excel] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/5%20-%20Control/ControlPlanTemplate.xls Project Status Report Template [PowerPoint] http://spt.cingular.net/sites/SixSigma/sst/Six%20Sigma%20Tools/Six%20Sigma%20Status%20Report%20Templ ate.ppt Exercise deliverable: Control Report [PowerPoint] (1 per team) Uploaded to class Team folder You have 1 hour to complete this exercise. Time Assigned _____ Deadline _____IT Six Sigma Green Belt Page 11 of 11 Updated: 8.25.2009 @ 11:43 E

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