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Service level management

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Everything you need to know about service level management in one simple slide

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Service level management

  1. 1. Service LevelManagementStuart Rance, HP Strategist, March 2013 Email: stuart.rance@hp.com Twitter: @StuartRance
  2. 2. Service Level Management has Two Cycles Negotiate Report SLA Understand Agree Monitor Improve2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
  3. 3. Thank you Email: stuart.rance@hp.com Twitter: @StuartRance© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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