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KPIs  for social media A online community-based presentation  Presented by: Stuart Hall Community consultant [email_address]
Strategic use of KPIs
What make good KPIs? ,[object Object],[object Object],[object Object],[object Object]
Harnessing the power of conversation
The value of conversations? ,[object Object],[object Object]
The balanced scorecard approach
KPI objectives - examples ,[object Object],[object Object],[object Object],[object Object]
KPI objectives - examples ,[object Object],[object Object],[object Object]
KPI objectives - examples ,[object Object],[object Object],[object Object],[object Object]
KPI objectives - examples ,[object Object],[object Object],[object Object],[object Object],[object Object]
The KPI model for performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four step process examples
Your community KPIs need to be: ,[object Object],[object Object],[object Object]
KPIs drive your success!                                       Abacus image by  mint imperial .

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KPIs In More Detail