Presentation from Mini UPA Boston 2011.
Analysis of online activity (analytics) has growing attention in the work of user experience design. How do we know when our findings are actionable answers and when they serve as refined questions begging for further exploration through qualitative user research? Can you really learn about your users through analytics?
This presentation will demystify web analytics, addressing common misconceptions. Through tips and examples of tactical applications of free tools and web analytics data in a ‘UX friendly’ context, this session will show that analytics can be an efficient tool for gaining rapid insight into user behavior and improving the value of our designs. We will explore ways to recognize findings that demand further investigation.