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Collaborative Quality Management

An introduction to managing quality

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Collaborative Quality Management

  1. 1. Greater confidence. Improved business performance. Delivering software quality as a strategic competency IBM Rational Quality Manager
  2. 2. Agenda <ul><ul><li>Challenges </li></ul></ul><ul><li>Executive summary & the Jazz vision </li></ul><ul><li>Rational Quality Management </li></ul><ul><li>Customer results </li></ul>
  3. 3. Rain Sensing Wiper: Example of a System Design Failure Individual Systems Worked, B ut Failed When Integrated <ul><li>Windshield provided by local supplier </li></ul><ul><ul><li>Incompatible with the operation range of the sensor </li></ul></ul><ul><ul><li>No captured requirement for proper system calibration </li></ul></ul><ul><ul><li>(i.e., verifying sensor and </li></ul></ul><ul><ul><li>windshield compatibility) </li></ul></ul><ul><ul><li>Cars were sent to customers with non-functioning wiper system </li></ul></ul><ul><li>Initial diagnostics designated software as culprit for malfunction </li></ul><ul><ul><li>Mechanics couldn’t test software behavior </li></ul></ul><ul><ul><li>Other components (electronic control unit, sensor, and windshield) </li></ul></ul><ul><ul><li>functioned normally when tested independently </li></ul></ul><ul><ul><li>Failure was not of individual components, but in the interaction at a system level </li></ul></ul>
  4. 4. The Cost of Poor Software Functionality Moody’s Investment Services’ $1.7 billion dollar defect <ul><li>Software bug incorrectly assigns positive safe credit ratings to $4 Billion of high risk complex debt securities </li></ul><ul><li>Moody’s market value tumbles $1.7 Billion in one day </li></ul>
  5. 5. The Cost of Poor Software Performance A failed business-critical application can have a major impact on business
  6. 6. Applying automation where it matters the most Test Suites covering Many critical Requirements i.e. high business value. Test Suites No. of Requirements Test Suites covering All critical Requirements “20% of Test cases covering 80% of Business value” (Barry Boehm) Test Suites with high Requirements coverage Test Suites with low contribution “ 80% of the defects come from 20% of the modules” (Barry Boehm) => Most changed modules are often most defect-prone (Mockus, French)
  7. 7. Agenda <ul><ul><li>Challenges </li></ul></ul><ul><li>Executive summary & the Jazz vision </li></ul><ul><li>Rational Quality Management </li></ul><ul><li>Customer results </li></ul>
  8. 8. Executive summary Help customers continuously improve their ability to achieve desired business outcomes and deliver enduring software and product quality <ul><li>Cut risk and cost </li></ul><ul><ul><li>Collaborate seamlessly to reduce rework and the cost of bugs with integrated processes aligned to business goals </li></ul></ul><ul><li>Speed time to market </li></ul><ul><ul><li>Automation reduces error-prone tasks and improve consistency and operational efficiency </li></ul></ul><ul><li>Make confident decisions </li></ul><ul><ul><li>Manage to business objectives. Anywhere. In real-time with automated data collection and analysis using customized quality reports and dashboards </li></ul></ul>Delivering greater value from your investments in software
  9. 9. Successful businesses will manage software and systems delivery as a robust business process Repeatable activities producing a desired business outcome Achieve common goals by optimizing how people work Increase control and efficiency by integrating workflows Collaborate Continuously improve by measuring progress in real time Report Automate
  10. 10. Enable ALM across your organization Team Concert Collaborative Software Development and Software Delivery Agility Collaborative SCM, Change Management, Agile Planning, Dashboards / Metrics, Lifecycle Process Management Quality Manager Lifecycle Quality Management Coordinate quality assurance plans, processes and resources Requirements Composer Elicit, capture, elaborate, discuss and review requirements Business Expert and Stakeholder Collaboration Storage Collaboration Query Discovery Administration: Users, projects, process Best Practice Processes OPEN SERVICES Presentation: Mashups Future IBM Capabilities Product & Project Management Application Lifecycle Management Engineering & Software Tools Business Planning & Alignment Your existing capabilities 3 rd -Party Jazz Capabilities Compliance & Security Existing / Future Investments ClearCase, ClearQuest, RequisitePro.. Software Delivery Platform Products Other owned Vendor Products COTS, Business Management, etc Custom Developed Open Services for Lifecycle Collaboration Open Services Standards based framework
  11. 11. Integration framework for ALM protecting existing and future customer investments Open Services for Lifecycle Collaboration Open Services for Lifecycle Collaboration c Existing Rational Offerings New Rational/ IBM Offerings Business Partner Offerings Consume Consume Consume Consume Requirements Management Services Change Management Services Quality Management Services Architecture Management Services Publishing Services Publish Consume Publish Publish Publish Publish c Existing Rational Offerings New Rational/ IBM Offerings Business Partner Offerings Consume Consume Consume Consume Requirements Management Services Change Management Services Quality Management Services Architecture Management Services Publishing Services Publish Consume Publish Publish Publish Publish c Existing Rational Offerings New Rational/ IBM Offerings Business Partner Offerings
  12. 12. Lower the cost of delivering quality solutions Orchestrate across teams with ALM integration for maximum transparency and traceability of assets REST API Quality Management REST API Requirements Definition & Management Change & Configuration Management REST API Tester <ul><li>Coordinate analysts, developers and testers </li></ul><ul><ul><li>Collaborate in context and track status </li></ul></ul><ul><li>Align teams on project plans </li></ul><ul><ul><li>Which requirements are in the development plan? </li></ul></ul><ul><li>Track builds and the impact of defects </li></ul><ul><ul><li>What build is ready for test? </li></ul></ul><ul><ul><li>What defects are blocking test from proceeding? </li></ul></ul><ul><li>Track status with C/ALM dashboard mashups </li></ul><ul><ul><li>Transparency across teams and artifacts </li></ul></ul>Architect Developer Association Changes; notification Tester finds defects, Defect status Defects closed Requirement linked to work item Analyst
  13. 13. Centralized test management hub & full lifecycle support Collaboration Presentation: Mashups Discovery Query Storage Administration: Users, projects, process Best Practice Processes IBM Collaborative Application Lifecycle Management Quality Dashboard Test Management Create Plan Build Tests Manage Test Lab Execute Tests Report Results Requirements Management Defect Management Functional Testing Performance Testing Web Service Quality Code Quality Security and Compliance Open Platform homegrown Open Lifecycle Service Integrations Java System z, i SAP .NET Test Data Quality
  14. 14. <ul><ul><li>Stakeholder and team coordination reduces mistakes </li></ul></ul><ul><ul><li>Risk identification and management leads to educated prioritization decisions </li></ul></ul><ul><ul><li>Test traceability linked to business requirements improves customer satisfaction </li></ul></ul><ul><ul><li>Running tests earlier leads to reduced repair costs </li></ul></ul><ul><ul><li>Running more tests in less time improves coverage </li></ul></ul><ul><ul><li>Reducing manual labor leads to fewer testing errors </li></ul></ul><ul><ul><li>Lab configuration automation improves efficiency and asset utilization </li></ul></ul><ul><ul><li>Real-time dashboards enable proactive risk management </li></ul></ul><ul><ul><li>Customizable reports facilitate ongoing process improvement </li></ul></ul>IBM Rational Quality Manager A central hub for business-driven software quality Mitigate business risk with collaboration Improve operational efficiency with automation Make confident decisions with effortless reporting IBM Rational Quality Manager
  15. 15. Gartner MarketScope for Application Life Cycle Management IBM Rational earns “Strong Positive” – the highest possible rating IBM earns “ Strong Positive”―the highest possible rating The MarketScope is copyrighted November 11, 2010 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from IBM. Efficient coordination and automation of the delivery process requires new, collaborative approaches to the planning, measurement, execution, control and reporting of activities. These new approaches are what differentiate current application life cycle management (ALM) tools, and what make ALM processes vital to leading-edge development activities. ALM is what enables sustainable agile practices. ALM creates a management framework providing consistent, auditable records of the decisions and activities of agile teams.
  16. 16. Agenda <ul><ul><li>Challenges </li></ul></ul><ul><li>Executive summary & the Jazz vision </li></ul><ul><li>Rational Quality Management </li></ul><ul><li>Customer results </li></ul>
  17. 17. Customer Speak! Cut risk and cost Collaborate seamlessly to reduce rework and the cost of bugs with integrated processes aligned to business goals Lower the cost of delivering quality solutions Orchestrate across teams with ALM integration for maximum transparency and traceability of assets Unify the team through real-time, in-context collaboration A single, dynamic quality contract provides clear and accountable direction * Source: IBM “ Testing consumes 20% to 40+% of the average software application life cycle effort”* I just got a budget cut, what testing should I eliminate? What impact will it have on application production quality? “ Some large projects have found that 41% of all defects have their origin in bad requirements.”* Avoid disruption and achieve better business stability and project delivery predictability Achieve quality objectives by understanding and controlling sources of risk
  18. 18. Customer Speak! Speed time to market Automation reduces human error and improve operational efficiency Leverage investments in existing tooling and infrastructure Consolidate and reduce costs with support for heterogeneous environments and business partner offerings Optimize lab efficiency and asset utilization Save on test lab overhead, infrastructure and duration costs Ramp up productive teams day-1 Productivity boosters automate repetitive, mundane tasks for rapid ROI <ul><li>Sources: *IBM, ** Standish Group </li></ul>“ Testers are spending 40% of their time building test environments”* “ Testing can account for 30% to 50% of maintenance efforts”* “ We should reuse requirements and test artifacts and save time and money”
  19. 19. Unify the team through real-time, in-context collaboration A single, dynamic quality contract provides clear and accountable direction <ul><li>Unify the entire team with a shared view of quality assets </li></ul><ul><ul><li>Central location for assets (e.g., business objectives requirements, resources, platform, exit criteria) </li></ul></ul><ul><li>Comprehensive dynamic planning and updates </li></ul><ul><ul><li>Integrated process workflow, not artifacts drives team activities, hand-offs, reviews/approvals and sign-offs </li></ul></ul><ul><ul><li>Know what others are doing and what others expect of you </li></ul></ul><ul><ul><li>Task management for individuals and team </li></ul></ul>
  20. 20. Requirements driven testing Knowing what to test <ul><li>Requirements tracking built into the test management tooling </li></ul><ul><li>Customizable attributes enable you to track what is important to your team </li></ul><ul><li>Real-time impact analysis of requirements changes </li></ul><ul><li>Traceability of test results to user needs </li></ul>Know you are testing the right things
  21. 21. Comprehensive dynamic planning and updates Process flow, not artifacts drives team activities <ul><li>Live dynamic documentation </li></ul><ul><li>Defines test process </li></ul><ul><li>and strategy </li></ul><ul><li>Defines responsibilities </li></ul><ul><li>Activity based versus hierarchy </li></ul><ul><li>Business level reporting against quality objectives </li></ul>Word based Test Plan Other Test Plans Rational Quality Manager Plan
  22. 22. Collaborative risk based testing Risk management and prioritization <ul><li>Risk assessments captured in Test Plan and Test Cases </li></ul><ul><li>Collaboration planning of risk mitigation strategy </li></ul><ul><li>Test Case will contain a risk failure score and a risk priority score </li></ul><ul><li>Documented risk related decisions </li></ul>Base project decisions on qualitative risk analysis
  23. 23. Test Configurations 4 languages 4 browser types 5 databases 5 application servers 400 Combinations! Pairwise Optimizations Test the right 20 combinations Test Platform Environment Management Configuration awareness <ul><li>Focus your environment coverage </li></ul><ul><li>Document your environment coverage </li></ul><ul><li>Gain agreement across the project </li></ul>Test the right cases instead of everything. Plan optimal execution Test coverage optimization Focus resources on testing the right combinations
  24. 24. Source: GBS Test Practices study, 2005-2008, over 846 projects Reduce project cost and time from duplicates rework Duplicate defect detection Improve visibility and tracking of defects Typical Scenario Defects 13, 9, 7, 6, 4, 2 11, 7, 2 12, 9, 7, 4, 2 13, 11, 9, 8, 2 Ideal Scenario Defects 13, 9, 7, 6, 4, 2 11 12, 9 8
  25. 25. Tests based on requirements ensure deliverables meet customer expectations Quality is conformance to requirements DOORS Requirements Management Test Design Test Execution RequisitePro Requirements Composer Test Planning Test Status Process Automation and Increased Focus The test team is working against the right set of requirements Integrated Requirements Management Quality Manager
  26. 26. Integrating DOORS with IBM Rational Quality Manager “ Tests based on requirements ensure deliverables meet customer expectations” <ul><li>1. Plan Tests Early </li></ul><ul><li>Plan tests for each requirement as the requirement is written. </li></ul><ul><li>2. Conduct Tests Early </li></ul><ul><li>Perform tests as early as possible in the development process. </li></ul><ul><li>3. Relate Tests to Requirements </li></ul><ul><li>Trace tests back to the requirements they are design to check. </li></ul><ul><li>4. Relate Defects to Requirements </li></ul><ul><li>Trace defects back to the requirements that they show are not satisfied. </li></ul><ul><li>5. Measure Progress against Requirements </li></ul><ul><li>Set targets and measure the progress of testing in terms of those requirements that are shown to be satisfied or are not satisfied. </li></ul>DOORS Rational Quality Manager Requirements Management Test Status Test Planning Test Execution Test Design
  27. 27. Integrated Manual test authoring and execution <ul><li>Manual test author and execute </li></ul><ul><ul><li>Step by step capture and execution of manual tests </li></ul></ul><ul><ul><li>Assisted data entry </li></ul></ul><ul><ul><li>Keyword support for integrated manual and automated testing </li></ul></ul><ul><ul><li>Rich defect capture during execution, including screenshot and attachments </li></ul></ul><ul><ul><li>Simple intuitive interface for quick test execution </li></ul></ul>Maximizing efficiency of manual testing
  28. 28. <ul><li>Increase repeatability through automated test playback </li></ul><ul><li>Test more critical functions faster with automation </li></ul><ul><li>Automatically deploy your test environment and schedule the execution of your test Suites </li></ul><ul><li>Track and communicate progress and regressions throughout the testing lifecycle </li></ul>Integrated Functional and Regression test execution Accelerate test execution and deepen test coverage through automated test execution
  29. 29. <ul><li>Capture and track Business SLAs in your test plans </li></ul><ul><li>Create realistic user workloads that exercise the key business transactions </li></ul><ul><li>Deploy the environment and schedule execution of your workload </li></ul><ul><li>Identify the root cause of performance problems </li></ul><ul><li>Communicate results and areas of non-compliance to the stakeholders </li></ul>Integrated Performance test execution Comprehensive test planning, authoring, and analysis to identify and manage the risk of application performance failures Test Authoring and Control Load Generators Rational Performance Tester System Under Test Web Server App Server dB Server
  30. 30. Test lab automation and management Insight and control over the test lab <ul><li>Manage </li></ul><ul><ul><li>Verify that I have the resources required to fulfill my test plan </li></ul></ul><ul><li>Deploy </li></ul><ul><ul><li>Deliver the configurations my teams require for test </li></ul></ul><ul><li>Optimize </li></ul><ul><ul><li>Analyze patterns to minimize cost and maximize utilization </li></ul></ul>Work smarter, save on test lab overhead, infrastructure and duration costs 40% Lab Setup 60% Test Time 20% Setup 80% Test Time Free Cycles Non-automated tasks or steps (50% of setup effort) Application setup with RTLM (30-50% reduction) System setup with TPM (15-20% reduction) Ad-hoc or varying workflows and setup tasks 50% reduction in effort for test system deployment 20% gain Before lab automation With lab automation Source: IBM
  31. 31. Customer Speak! Make confident decisions Manage to business objectives. Anywhere. In real-time with automated data collection and analysis for custom quality reports and dashboards Confidently deliver incremental quality improvements Manage, measure and improve quality software delivery capability with a proven, repeatable approach Achieve project quality objectives each and every time Complete traceability across quality assets Make informed decisions and proactive change with real-time analysis and actionable reporting Measure and manage quality, project and team status performance and results “ We can do better, but don’t know what's not working, how bad it is, or where to start.” “ 2/3 of executives make more than half of their decisions based on ‘gut feel’ rather than verifiable information”* “ 77% of managers are aware of bad decisions made due to lack of access to accurate information”* *Source: Business Week
  32. 32. Assess and measure against Organizational policies <ul><li>Assessing status </li></ul><ul><ul><li>Standard Objectives </li></ul></ul><ul><ul><li>Reuse across Test Plans </li></ul></ul><ul><ul><li>All working toward same objectives </li></ul></ul><ul><ul><li>Measures against business objectives </li></ul></ul>Drive continuous and measured improvement
  33. 33. Make confident decisions with effortless reporting Closed Loop Analysis & Reporting <ul><li>Customizable reports and dashboards </li></ul><ul><ul><li>Reduce escalating cost of information gathering </li></ul></ul><ul><ul><li>Reduce risk by identifying trends before they become issues </li></ul></ul><ul><ul><li>Raise enterprise visibility and transparency to reduce costs and risk </li></ul></ul><ul><ul><li>Measures the effectiveness of processes and practices to improve organizational and business outcomes </li></ul></ul>Make the right decisions at the right time
  34. 34. Make informed decisions and proactively change with real-time analysis and actionable reporting Measure and manage quality, project and team status performance and results <ul><li>Measure quality process and project outcomes </li></ul><ul><ul><li>Real-time intelligence based on IT industry best-practice metrics, dashboards and models </li></ul></ul><ul><li>Inform quality decisions and drill into issues </li></ul><ul><ul><li>Alerts and automated analysis focuses owner to take action on root causes </li></ul></ul><ul><ul><li>52 out-of-the-box, customizable Cognos test management reports </li></ul></ul><ul><li>Take real-time action on relevant quality and project data </li></ul><ul><ul><li>Proven business intelligence backbone automates collection and analysis to improve lifecycle productivity </li></ul></ul>A customized report Cognos report in the dashboard
  35. 35. Rational Quality Manager Open Ecosystem Today Quality Manager Managing mobile applications testing across a global handset test environment Supporting bidirectional integration with the Jira change management system Enabling greater quality and productivity with automated SOA governance support Accelerating test cycles with virtual machine management and execution <ul><li>Requirements </li></ul><ul><li>Rational Requirements Composer </li></ul><ul><li>Rational ReqPro </li></ul><ul><li>Rational DOORS </li></ul><ul><li>Builds, WorkItems and Defects </li></ul><ul><li>Rational ClearQuest </li></ul><ul><li>Rational Team Concert </li></ul><ul><li>Rational BuildForge </li></ul>Quick Test Professional LoadRunner <ul><li>Provisioning </li></ul><ul><li>Tivoli Provisioning Manager (TPM) </li></ul><ul><li>Tivoli Service Request Manager </li></ul><ul><li>TADDM </li></ul><ul><li>Reporting </li></ul><ul><li>Rational Insight </li></ul>RapidRep Certify TMAP Process <ul><li>Automated Testing </li></ul><ul><li>Rational Functional Tester </li></ul><ul><li>Rational Performance Tester </li></ul><ul><li>Rational Service Tester for SOA Quality </li></ul><ul><li>Rational AppScan Tester Edition </li></ul><ul><li>Test RealTime </li></ul><ul><li>Rational Robot </li></ul><ul><li>Rational Rhapsody </li></ul>
  36. 36. Agenda <ul><ul><li>Challenges </li></ul></ul><ul><li>Executive summary & the Jazz vision </li></ul><ul><li>Rational Quality Management </li></ul><ul><li>Customer results </li></ul>
  37. 37. Customer Industry: Computer Services Solution Client Situation <ul><li>Defined and implemented a common set of IBM Rational tools to support end-to-end integration, including requirements gathering, configuration and change management, and defect management. Defined a common workflow to streamline processes. Established goals to drive tool adoption and metrics to measure productivity. Three key pilots drove process improvements and efficiencies: </li></ul><ul><li>Automation of regression testing </li></ul><ul><li>Increased team productivity and collaboration </li></ul><ul><li>Web scanning and remediation </li></ul><ul><li>Benefits </li></ul><ul><li>Realized over US$3 million in productivity savings </li></ul><ul><li>90% of developers, 80% of architects and project managers, 50% of testers using the Rational tools </li></ul><ul><li>31 migrations completed from third party tools to Rational, saving on license costs </li></ul><ul><li>Displaced shareware and homegrown tools created common processes across projects, reusable assets </li></ul><ul><li>Organization faced three main challenges: speed, quality and increased time to value needing to: </li></ul><ul><li>Deliver software projects to operations on time and within budget with greater reliability. </li></ul><ul><li>Ensure business critical applications met end-user requirements and performance criteria, while meeting regulatory standards. </li></ul><ul><li>Leverage a common development environment, reduce duplicate tools and processes, increase efficiencies and realize benefits earlier. </li></ul><ul><li>Rational Software </li></ul><ul><li>Rational AppScan Enterprise Edition, Rational Asset Manager, Rational ClearCase, Rational ClearQuest, Rational ClearQuest and Functional Testing, Rational Developer for System z, Rational Functional Tester, Rational Performance Tester, Rational Portfolio Manager, Rational Quality Manager Standard, Rational RequisitePro, Rational Software Architect, Rational Team Concert Standard </li></ul>Over US$3m productivity savings
  38. 38. Customer Industry: Telcommunications Solution Client Situation <ul><li>Organization’s project portfolio was consistently growing in size which caused internal pressures to deliver its projects faster while decreasing with necessary internal resources. However, due to the complexity of many of the projects, its siloed IT environment constricted such improvements. Moving forward, the organization needed to adopt new software technologies to create a fully integrated project delivery system that could deliver projects faster, on or under budget, and with fewer internal staff resources. </li></ul><ul><li>Software </li></ul><ul><li>Rational ClearCase, Rational ClearQuest, Rational Quality Manager, Rational RequisitePro </li></ul><ul><li>Adopting a comprehensive suite of IBM Rational software solutions provided the company with complete management traceability for software lifecycles and integrated the development environment to allow for simplified resource sharing between projects and teams. Software disciplines included configuration management, change management enterprise test management, and requirements management software. </li></ul><ul><li>Benefits </li></ul><ul><li>Able to complete development projects faster and within, or under, budget. In 2003, company completed only 36 projects. In 2006, it completed 67 projects with cost savings of US$3.7 million. </li></ul><ul><li>Reduced average project cycle time by 76 days while increasing overall software quality. </li></ul><ul><li>Improved relationship with its stakeholders by: delivering project-based benefits faster with improved use of its IT budget and better focus on deliver high business value. </li></ul>Reduced average project cycle time by 76 days
  39. 39. Customer Industry: Healthcare Solution Rational DOORS + Rational Quality Manager The company deployed DOORS in 2005 and has been using the tool to manage their project requirements effectively. Using consultative selling methods, the sales team identified their need to generate dynamic reports for FDA compliance which showed requirements and test information on the same page and avoid manual processes that used to take days to produce. Rational DOORS Web Access To increase visibility of requirements across the organization and avoid installation and training costs, the company also decided to use DOORS Web Access. Allowing other teams (testers, developers and business stakeholders) to review requirements and provide feedback during the requirements management process. Client Situation <ul><li>A global leader in the development, manufacturing and marketing of innovative medical products sells a comprehensive range of products in more than 60 countries worldwide through direct offices and a network of distributors. Challenges: </li></ul><ul><li>Reduce time spent in creating reports to demonstrate compliance with FDA </li></ul><ul><li>Establish an audit capability that has credibility and increases consistency </li></ul><ul><li>Improve collaboration between requirements analysts, developers and test teams across geographical boundaries </li></ul><ul><li>Be able to view end to end traceability on a single window </li></ul>12 month ROI
  40. 40. Previously in this series….. <ul><li>Collaborate, Integrate, Automate -- Revolutionize Your Distributed Development Environment </li></ul><ul><li>When: Wednesday, June 15, 2011 at 2:00 p.m. EDT </li></ul><ul><li> </li></ul>A Single Source of Truth -- Aligning Business Priorities and IT Project Deliverables When: Wednesday, June 22, 2011 at 2:00 p.m. EDT
  41. 41. What's Next <ul><li>Review the whole of CLM on our blog site and previous webcasts </li></ul><ul><li>Review & Download RQM or the full CLM at </li></ul><ul><ul><li> </li></ul></ul><ul><li>Have us do a deep dive with you and your team </li></ul><ul><li>Contact us for more details </li></ul><ul><ul><li>Kenny: [email_address] </li></ul></ul><ul><ul><li>386-232-8746 </li></ul></ul>
  42. 42. <ul><li>Learn more at: </li></ul><ul><li>IBM Rational software </li></ul><ul><li>Rational launch announcements </li></ul><ul><li>Rational Software Delivery Platform </li></ul><ul><li>Accelerate change & delivery </li></ul><ul><li>Deliver enduring quality </li></ul><ul><li>Enable enterprise modernization </li></ul><ul><li>Rational trial downloads </li></ul><ul><li>developerWorks Rational </li></ul><ul><li>Leading Innovation </li></ul><ul><li>IBM Rational TV </li></ul><ul><li>IBM Business Partners </li></ul><ul><li>IBM Rational Case Studies </li></ul><ul><li>Ensure Web security & compliance </li></ul><ul><li>Improve project success </li></ul><ul><li>Manage architecture </li></ul><ul><li>Manage evolving requirements </li></ul><ul><li>Small & midsized business </li></ul><ul><li>Targeted solutions </li></ul>