My service fellow - Vancouver

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My service fellow - Vancouver

  1. 1. Study Tour 2011 Station Vancouver, BC September 27-30 TM10 Martina Gratl, Judith Strobl, Martin Schranz, Christian Thiel, Simon Trachsler, Jürgen Weiss Presented on December 15, 2011
  2. 2. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler
  3. 3. <ul><li>Best Western Chateau Granville </li></ul><ul><ul><li>+ Great location in downtown Vancouver </li></ul></ul><ul><ul><li>+ Most spacious rooms </li></ul></ul><ul><ul><li>+ Many possibilities for having breakfast </li></ul></ul><ul><li>Lunch @ Simon Fraser University </li></ul><ul><ul><li>+ Great variety of food, lively atmosphere </li></ul></ul><ul><ul><li> other lunches not felt as touchpoints </li></ul></ul>Touchpoints Hospitality 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  4. 4. Touchpoints Lectures <ul><li>Day 2+3: Simon Fraser University </li></ul><ul><ul><li>William Harding (EQ): + new interesting segmentation approach </li></ul></ul><ul><ul><li>William Bakker (eTourism): - basic preparation for lectures at MCI </li></ul></ul><ul><ul><li>Peter Williams (critical thinking): - more input on the region desired + discussion with SF students </li></ul></ul><ul><li>Day 4: Capilano University </li></ul><ul><ul><li>Roy Jantzen (Outdoor Teaching Session): + passionate approach, very informative and lively </li></ul></ul><ul><ul><li>Noel Genoway (Canada vs. US): - entertaining, but no new findings </li></ul></ul>15 December 2011 Study Tour 2011 - Station Vancouver, BC
  5. 5. Touchpoints Field Trips <ul><li>Vancouver Walking Tour (Peter Williams) + up to date information about the development of Vancouver + nice insights through storytelling </li></ul><ul><li>Grouse Mountain + very organised tour of the Grouse Mountain service chain + enthusiastic staff (ranger, gondola guide,…) </li></ul>15.12.2011 Study Tour 2011 - Station Vancouver, BC
  6. 6. Other Touchpoints <ul><li>Coach to Capilano University: - Change of schedule not communicated </li></ul><ul><li>Granville Island: + good advice for leisure time spending + whole group participated + very nice ending of the first day in Vancouver </li></ul>15 December 2011 Study Tour 2011 - Station Vancouver, BC
  7. 7. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler
  8. 8. Evaluation App - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? - Ich verstehe kein Englisch!? - No APP for „Androids“ 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  9. 9. Evaluation App - No APP for „Androids“ - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? Adapt structure Amend errors Improve instruction All in all, it is a trendy and practice oriented tool! Expand 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  10. 10. <ul><li>Positive </li></ul><ul><ul><li>+ great tool for editing and structuring the single touchpoints from different users </li></ul></ul><ul><ul><li>+ innovative, modern design </li></ul></ul><ul><ul><li>+ good overview in the content part (touchpoints ) </li></ul></ul>Evaluation Backend 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  11. 11. <ul><li>Negative </li></ul><ul><ul><li>Unconventional menu guidance </li></ul></ul><ul><ul><li>Not self-explanatory (e.g. mouse-over) </li></ul></ul><ul><ul><li>No introduction for students </li></ul></ul><ul><ul><li>Some technical problems </li></ul></ul>Evaluation Backend Usually only the project administrators use the Backend and they know how to deal with it. All in all it is a great tool to organize, structure and analyse touchpoints! 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  12. 12. Conclusion <ul><li>The first stop of the study tour, Vancouver, was interesting, included very diverse activities and generated many new findings. </li></ul><ul><li>MyServiceFellow was a nice tool to work with during that time! </li></ul>15. December 2011 Study Tour 2011 - Station Vancouver, BC

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