Framework Design for Operational Scenario-based Emergency Response System--Improve communication between government andpub...
BackgroundResearch QuestionsSystem RequirementsSystem DesignConcluding RemarksOutline
What is the first image for crisis communicationbetween government and the public in China?
Background : how to deal with crisisinformationView of Government:Information should bereleased carefully. Themore people ...
Is there any misunderstanding or communication gapbetween government and the general people?PublicGovernmentLow trustToo m...
BackgroundIncident Jiaozhou AccidentApril 28, 2008Wenzhou AccidentJuly 23, 2011Death toll 72 40Injured toll 416 172First r...
- A weibo post said the railway ministry announced that therewas no survivors and gave the order to stop rescue just 8hour...
What causes such a great scale of publicoutrage in Wenzhou case?Strong power of Weibo(Chinese Twitter)Information spreads ...
In 2013, communication is immediateand every person with a smartphone isa journalist.Source: NBC News. Pope Benedict 2005,...
Research Questions- How to help general public know better about whathappened and what’s going on during a crisis?- How to...
Research Questions- In face of rich and dynamic information from various socialmedia sources, how to filter information an...
System Requirements- Synthesizing information from multiple sources: physicaldomain, social domain and psychological domai...
System Design
Framework Design: 1. situation awareness
Framework Design: 2. scenario analysis
Framework Design: 3. scenario evolvement &4.Decision
Concluding RemarksExpected achievement:- Integrated information from three dimensions: Physical,social and psychological d...
Concluding RemarksExisting problems:- What kind of information is most useful to help the affectedpeople and general publi...
Framework Design Demo: organizing trafficevacuationDemo session, May 14, 2013
Thank you for your attention!Questions & CommentsThis research is supported by major researchplan of NSFC.
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Framework Design for Operational Scenario-based Emergency Response System

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Yefeng Ma, Shengcheng Yuan, Hui Zhang, and Yi Liu on "Framework Design for Operational Scenario-based Emergency Response System" at ISCRAM 2013 in Baden-Baden.

10th International Conference on Information Systems for Crisis Response and Management
12-15 May 2013, Baden-Baden, Germany

Published in: Technology, Business
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Framework Design for Operational Scenario-based Emergency Response System

  1. 1. Framework Design for Operational Scenario-based Emergency Response System--Improve communication between government andpublicYefeng Ma, Shengcheng Yuan, Hui Zhang, Yi LiuInstitute of Public Safety ResearchTsinghua University, Beijing, ChinaISCRAM 2013, Baden-Baden, GermanyMay 12-15, 2013
  2. 2. BackgroundResearch QuestionsSystem RequirementsSystem DesignConcluding RemarksOutline
  3. 3. What is the first image for crisis communicationbetween government and the public in China?
  4. 4. Background : how to deal with crisisinformationView of Government:Information should bereleased carefully. Themore people know, theworse chaos are. Massmedia should followgovernment’s lead.View of Public:Information should bereleased transparentlyand timely. No informationshould be hided from thepublic.
  5. 5. Is there any misunderstanding or communication gapbetween government and the general people?PublicGovernmentLow trustToo much worry
  6. 6. BackgroundIncident Jiaozhou AccidentApril 28, 2008Wenzhou AccidentJuly 23, 2011Death toll 72 40Injured toll 416 172First responseteamRailwayadministrationRailwayadministrationBury the damagedcarriages Yes YesTime of restoretraffic 21 hours 35 hoursJiaozhou Train Crash (2008) & Wenzhou Train Crash (2011)
  7. 7. - A weibo post said the railway ministry announced that therewas no survivors and gave the order to stop rescue just 8hours after the crash.- And then a two year old girl was found in the last carriage ofD3115 train 14 hours after the announcement.Key event:The fact is…- No one gave the order to stop rescue but stop searching forsurvivors on the bridge.Few people were willing to accept the explanation fromauthority since the post was spread too quickly and widely.
  8. 8. What causes such a great scale of publicoutrage in Wenzhou case?Strong power of Weibo(Chinese Twitter)Information spreads fasterand wider on social media
  9. 9. In 2013, communication is immediateand every person with a smartphone isa journalist.Source: NBC News. Pope Benedict 2005, Pope Francis 2013Misunderstanding between government andgeneral public is more likely to get worse .
  10. 10. Research Questions- How to help general public know better about whathappened and what’s going on during a crisis?- How to help government know better about public opinionand their behaviors during a crisis?- How to help general public know better about governmentdecisions and response activities in dealing with the crisis?
  11. 11. Research Questions- In face of rich and dynamic information from various socialmedia sources, how to filter information and map a situationpicture to help people get the right information at the righttime ?- How to build an information system to support individualsand government to improve the response to crisis?- How to improve the communication between governmentand general public?Specifically…
  12. 12. System Requirements- Synthesizing information from multiple sources: physicaldomain, social domain and psychological domain- Supporting information exchange and interaction betweengovernment and general public- tracking and presenting government’s decisions and responseactivities in a better way
  13. 13. System Design
  14. 14. Framework Design: 1. situation awareness
  15. 15. Framework Design: 2. scenario analysis
  16. 16. Framework Design: 3. scenario evolvement &4.Decision
  17. 17. Concluding RemarksExpected achievement:- Integrated information from three dimensions: Physical,social and psychological domain- Real-time analysis for social media information- Integration of incident evolution, information disseminationand decision-making- An optimization solution for decision-making processImprove cooperationPublicGovernment
  18. 18. Concluding RemarksExisting problems:- What kind of information is most useful to help the affectedpeople and general public deal with specific crisis ?- How to resolve the coupling issues between crisis evolutionand human behaviors?- How to balance the conflict interests between governmentand general public?
  19. 19. Framework Design Demo: organizing trafficevacuationDemo session, May 14, 2013
  20. 20. Thank you for your attention!Questions & CommentsThis research is supported by major researchplan of NSFC.

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