Stratus Contact Solutions Capabilities


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Stratus contact solutions is the state of the art, high touch, multi-channel contact center that incorporates social media, chat, email and traditional call center services, to provide clients with higher ROI results from sales and lead generation campaigns as well as, extend their reach to existing customers. Learn more

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Stratus Contact Solutions Capabilities

  1. 1. ExpandYour Reach. Increase Your ROI.Stratus provides customized solutions for connected businesseswho need to engage customers and comprehend data beyond thetraditional call center.Our customer experience professionals become your brand advocates with real-timemulti-channel engagement tools.Industries we serve•  Communications•  Direct Response•  Education•  Financial Services•  CRM•  Healthcare•  Hospitality•  Retail•  eCommerce
  2. 2. Multi Channel Contact Center•  We understand theconnected customer.•  Our contact centerenables you to meetyour customer wherethey choose.•  We provide customsolutions from high-touch call centerservices to socialmedia managedsupport.Confidential, ILD CorpCommunication is the Key to Success34  Million  Interac.ons  each  Year  
  3. 3. Customer Experience ManagementOur services focus on generating new revenue andbuilding loyal customers.
  4. 4. Engage Social Media SuiteOur proprietary social monitoring and analytics suiteconnects our clients to their customer’s onlineconversations in real-time.Our technology enables you to:•  Monitor web forums, review and rating sites, blogs, traditional news sources,and social networks•  Evaluate brand and product sentiment based on what audiences are doing,saying, and sharing online•  Analyze customer behavior and purchase decision processes, helping to buildeffective strategies across all levels of your organization•  Engage audiences at their point of need
  5. 5. Social Media Management ServicesTransform the contact center experience by activating ourrepresentatives to provide real-time services.Our social media services include:•  Brand monitoring•  Reputation management•  Support community moderation•  Real-time customer care•  Lead generation and acquisition•  Corporate compliance and governance•  CRM integration•  Analytics & insights•  Mention response and engagement
  6. 6. VoiceWith over 20 years of experience,our US based contactcenters provide 24/7 access to Multilingual customerexperience professionals and high touch voice services.Our voice services include:•  Full service call center•  Multilingual: English, Spanish, French + 178 Languages•  Inbound capabilities•  Outbound capabilities•  IVR•  Click to call•  VOIP•  CRM integration•  Custom reporting•  US-based customer experience professionals
  7. 7. ChatReduce call volume,provide real-time support and convertweb traffic into customers with live chat.Our chat services include:•  Live customer support•  eCommerce sales assistance•  Customer website integration•  CRM & helpdesk integration•  Unobtrusive user experience•  Full text transcripts
  8. 8. EmailEmail is the mainstream.Our email response is immediate andguaranteed to assure customers that their need has beenacknowledged and service is only a few moments away.Our email services include:•  Set, manage and track customer experiences•  Automate service processes•  Pre-empt customer inquires•  CRM & helpdesk integration
  9. 9. CRMGet closer to your customers,clients or sales prospects.Organize,automate and synchronize business operations acrossyour organization.•  Develop, track and measure customer relationships on a personal level•  Track inbound / outbound sales activities•  Integrate with social, chat, and email services•  Custom reporting•  Integration with legacy systems
  10. 10. Security & ConfidentialityDisaster RecoveryPlatformRedundancy•  Telephone Carriers•  Internet Providers•  Hardware Components•  Software Servers•  Least Cost RoutingCloud Hosted IVRCustomer Proprietary NetworkCPNI Compliant•  Backup power via UPS and generators•  Internet connection delivered throughmultiple Tier 1 providers•  Data Storage back-up regularly, full andincremental backups with two data centers•  Firewalls, antivirus and IT sercurity policiesPayment Card Industry CompliantAll Agents Security Clearance CertifiedRestricted Access to operational areas
  11. 11. US BasedHeadquartered in Jacksonville,FL with US-based facilities inAtlanta,Dallas,Fort Lauderdale,with multi-lingual contact centeroperations in San Antonio.Stratus Contact Center8401 Datapoint, Suite 1000San Antonio, TX 78229 USACorporate HQ5000 Sawgrass Village Circle, Suite 30Ponte Vedra Beach, FL 32082 USAFt. Lauderdale Office3230 West Commercial Blvd., Suite 360Oakland Park, FL 33309 USADallas Office14180 Dallas Parkway, Suite 300Dallas, TX 75254 USA
  12. 12. Experience MattersWe have more than 20 years of success in enablingcompanies to provide customizable contact centersolutions and emerging technologies to meet the rapidlychanging needs of customers.Clients include
  13. 13. Why Stratus?ExpandYour Reach.IncreaseYour ROI.Meet your Customers where they choose.Stratus use the right blend of technology and professionalism to amplify your corecommitment to creating better experience for your customers.•  Measurable Return on Investment•  Over 20 Years of Experience•  Domestic Contact Center•  Proprietary Social Media Monitoring, Engagement and Analytics Suite•  Multilingual customer experience professionals•  Secure and Confidential•  History of successful partnerships