Systems engineering in the light of knowledge management

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Systems engineering in the light of knowledge management

  1. 1. The Seventh National Conference INCOSE_IL 2013 Systems Thinking Session Knowledge Perspective on Systems Engineering Sergey Tozik Bernard M. Gordon Center for Systems Engineering, Technion
  2. 2. Process - Artifact Paradigm
  3. 3. Process Artifact Tool Tool Resource
  4. 4. People don’t do processes, they Think Discuss Build Read Write Draw Procrastinate Feel Reflect Learn Argue Produce
  5. 5. Organization Team Artifact
  6. 6. Tacit Knowledge Basho ASHEN SECI David Snowden Ikujiro Nonaka Michael Polanyi Nishida Kitarō
  7. 7. Snowden, D. 2000. Organic Knowledge Management: part I, The ASHEN model: an enabler of action. Knowledge Management. 3(7): pp.14-17. Artifacts Interaction Skills Heuristics NaturalTalent Experience Explicit Knowledge Tacit Knowledge
  8. 8. Ikujiro Nonaka and Noboru Konno, California Management Review, vol. 40, #3, 1998 "The Concept of ‘Ba’: Building a Foundation for Knowledge Creation" ,
  9. 9. Preparation for design reviews (not the review shows) IPT discussions Impromptu walk-in meetings Informal gatherings and parties
  10. 10. g g g g o The heart of SE processes Information in, Information out Systems Architecting Writing Requirement Documents Analyzing Test Information
  11. 11. Elicitation of Requirements Articulation of Design Concepts Meetings notes and action items Test Reports i i i i i i g
  12. 12. i i Living the user experience Hanging out with the developers Assembling test setups Operating the system Customer–on–site
  13. 13. i g o Learning requirements before architecting Acquiring the “feeling of the system” before testing Building the heuristics of “what is right” Acquiring skills and experience
  14. 14. SE as creator of Bas • Organize discussions – not meetings • Walk around, seek and create impromptu bas • Create virtual learning spaces (Sharepoint?) • Provide ample space for discourse and dissent SE as knowledge broker and knowledge integrator • Don’t require documentation, document by yourself! • Provide “externalization services” • Learn in one place, teach in another Listen (and look) to yourself and to others • What you see, hear and feel is as good as documents • Right intuition are a product of quality internalization
  15. 15. "[In the "Glue" role] the systems engineer serves as a proactive troubleshooter, looking for problems and arran-ging to prevent them … While the designers of the sub-sys-tems struggle to make their subsystems do what they are supposed to, the Glue systems engineer is watching to ensure that each subsystem is not going to interfere with the others.“ Sarah A. Sheard, 2000 Don’t do this by sitting in the office! The Systems Integrator
  16. 16. Socialization Hang with developers Externalization Joint creation of informal notes about “as build” description Combination Create formal “as build” docs Design IntegrationTests Run and report formal tests Internalization Build, test, feel and evaluate informally, decide
  17. 17. Systems Engineering is more than processes, documents, models and prototypes – it’s incessant knowledge flow Most of the knowledge is tacit and not found in artifacts – managing this knowledge is critical for the success Systems engineer has to create “learning spaces” (Bas) in order to energize knowledge creation and flow Systems engineer has to act as a “knowledge broker” when the Ba can’t be created in time Learning is the most important skill for SEs

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