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Steve Towers, CEO and CPP Champion

Steve Towers, CEO and CPP Champion
  • Following Follow   Processing…
  • 47 SlideShares
  • 165 Followers
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One fine body…

    • Greater Denver Area, Colorado, United States
  • Work CEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority
  • Website www.successfulcustomeroutcomes.net
  • Recent conference talks
    • PEX (USA) 2015
    • IT Web Annual Conference (South Africa)
    • NASSCOM (India)
  • About You know how hard it is to make Customer Experience Management & Business Transformation work? I solve this. I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed. That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy. My mantra is "we have got to get more scientific about the customer experience". To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...
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Followers (165)
  • in websites , in some affiliate accounts
  • bullsindia187
  • Mack Prioleau
  • Edwin De Lange
  • Rod Thomas
  • Lbjmrw
Following (89)
  • Desk
  • Livework Studio
  • Victor Songa Musiwa
  • Jon Bullet
  • Doug Lauffer
Tags (124)

8 omega advanced bpm bp group bpgroup bpm bpr cem cemm cemmethod cpp customer centricity customer experience cx cxrating lean lss outside in outside-in outsidein pex process sco six sigma steve towers successful customer outcomes towers more…

8 omega advanced bpm agile agile software development apple architecture bennu bentley bmw bp bp group bpex bpgroup bpm bpm method bpm. outside in bpms bpr business business process business process management cbpp ccp ccp masters cem cemm cemmethod certified business process professional certified process professional cex compass business club cpp cpp advanced master cpp champion cpp master crm csi customer customer centricity customer expectation management customer experience customer experience management customer satisfaction cx cxman cxo cxrating design thinking ea einstein employee engagement enterprise enterprise architecture enterprise bpm evaluation excellence gilead sciences group gutenberg hallmark cards high performance organization hpo indigo iq business iqpc james dodkins l6s lean lean six sigma lean. six sigma leansixsigma lss management mcdonalds moments of truth mot nasscom net promoter score new business trends nps o-i oi outside in outside in outsidein outside-in outsidein pex process process excellence process excellence process process management profit through process reliance samsung schurter sco scrum selection sic sigma sig sigma sigma six six sigma sixsigma southwest airlines steve steve jobs steve towers stevetowers successful customer outcomes successful outcomes supplier the experience manager tnc togaf towers towersassociatescom tqm virgin mobile we have got to get scientific about the customer e www.bpgroup.org zachman zappos zara …less

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