SlideShare a Scribd company logo
1 of 19
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013
Successful Customer Outcomes 2013

More Related Content

More from Steve Towers, CEO and CPP Champion

Scrum Gathering Prague November 2015 Biase de Gregorio - final v3
Scrum Gathering Prague November 2015   Biase de Gregorio - final v3Scrum Gathering Prague November 2015   Biase de Gregorio - final v3
Scrum Gathering Prague November 2015 Biase de Gregorio - final v3Steve Towers, CEO and CPP Champion
 
Business Acupuncture (yes really) - how one thing changes everything
Business Acupuncture (yes really) - how one thing changes everythingBusiness Acupuncture (yes really) - how one thing changes everything
Business Acupuncture (yes really) - how one thing changes everythingSteve Towers, CEO and CPP Champion
 

More from Steve Towers, CEO and CPP Champion (20)

Scrum Gathering Prague November 2015 Biase de Gregorio - final v3
Scrum Gathering Prague November 2015   Biase de Gregorio - final v3Scrum Gathering Prague November 2015   Biase de Gregorio - final v3
Scrum Gathering Prague November 2015 Biase de Gregorio - final v3
 
Business Acupuncture (yes really) - how one thing changes everything
Business Acupuncture (yes really) - how one thing changes everythingBusiness Acupuncture (yes really) - how one thing changes everything
Business Acupuncture (yes really) - how one thing changes everything
 
Steve Towers PEX_Sydney_Why_BPM_fails
Steve Towers PEX_Sydney_Why_BPM_failsSteve Towers PEX_Sydney_Why_BPM_fails
Steve Towers PEX_Sydney_Why_BPM_fails
 
Gutenberg impact - What happened then has happened again
Gutenberg impact - What happened then has happened againGutenberg impact - What happened then has happened again
Gutenberg impact - What happened then has happened again
 
Gutenberg impact - What happened then has happened again
Gutenberg impact - What happened then has happened againGutenberg impact - What happened then has happened again
Gutenberg impact - What happened then has happened again
 
PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *
PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *
PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *
 
PEX Asia 2014 Keynote Steve Towers
PEX Asia 2014 Keynote Steve TowersPEX Asia 2014 Keynote Steve Towers
PEX Asia 2014 Keynote Steve Towers
 
CEM meets BPM_London_April_2014
CEM meets BPM_London_April_2014CEM meets BPM_London_April_2014
CEM meets BPM_London_April_2014
 
CX ABACUS 2013 (Customer Journey Mapping)
CX ABACUS 2013 (Customer Journey Mapping)CX ABACUS 2013 (Customer Journey Mapping)
CX ABACUS 2013 (Customer Journey Mapping)
 
The Science of Customer Experience
The Science of Customer ExperienceThe Science of Customer Experience
The Science of Customer Experience
 
NPS - Dead in the Water (Terrific Paper 2013)
NPS - Dead in the Water (Terrific Paper 2013) NPS - Dead in the Water (Terrific Paper 2013)
NPS - Dead in the Water (Terrific Paper 2013)
 
Raising the Bar to deliver customer success consistently
Raising the Bar to deliver customer success consistentlyRaising the Bar to deliver customer success consistently
Raising the Bar to deliver customer success consistently
 
CEMMethod advanced principles 2013
CEMMethod advanced principles 2013CEMMethod advanced principles 2013
CEMMethod advanced principles 2013
 
CEMMethod_Jan2013
CEMMethod_Jan2013CEMMethod_Jan2013
CEMMethod_Jan2013
 
Steve Towers nasscom bpo summit 2012 opening keynote
Steve Towers nasscom bpo summit 2012 opening keynoteSteve Towers nasscom bpo summit 2012 opening keynote
Steve Towers nasscom bpo summit 2012 opening keynote
 
Steve towers process excellence _africa_2012_cape_town
Steve towers process excellence _africa_2012_cape_townSteve towers process excellence _africa_2012_cape_town
Steve towers process excellence _africa_2012_cape_town
 
BPGroup & PEX week worshop
BPGroup & PEX week worshopBPGroup & PEX week worshop
BPGroup & PEX week worshop
 
Steve Towers process and productivity excellence _joburg_2011
Steve Towers process and productivity excellence _joburg_2011Steve Towers process and productivity excellence _joburg_2011
Steve Towers process and productivity excellence _joburg_2011
 
Outside in The Secret_Architects_World_keynote_2011
Outside in The Secret_Architects_World_keynote_2011Outside in The Secret_Architects_World_keynote_2011
Outside in The Secret_Architects_World_keynote_2011
 
Process Excellence & BPM State of the Industry Keynote
Process Excellence & BPM State of the Industry KeynoteProcess Excellence & BPM State of the Industry Keynote
Process Excellence & BPM State of the Industry Keynote
 

Recently uploaded

Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfASGITConsulting
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...ssuserf63bd7
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationAnamaria Contreras
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersPeter Horsten
 
Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifeBhavana Pujan Kendra
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesDoe Paoro
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfShashank Mehta
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...Operational Excellence Consulting
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers referencessuser2c065e
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfDanny Diep To
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems:  Assembling the industrial metaverseInteroperability and ecosystems:  Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverseSiemens
 

Recently uploaded (20)

Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdf
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
 
EUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exportersEUDR Info Meeting Ethiopian coffee exporters
EUDR Info Meeting Ethiopian coffee exporters
 
Planetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in LifePlanetary and Vedic Yagyas Bring Positive Impacts in Life
Planetary and Vedic Yagyas Bring Positive Impacts in Life
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic Experiences
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers reference
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
Interoperability and ecosystems: Assembling the industrial metaverse
Interoperability and ecosystems:  Assembling the industrial metaverseInteroperability and ecosystems:  Assembling the industrial metaverse
Interoperability and ecosystems: Assembling the industrial metaverse