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Steve Towers, CEO and CPP Champion

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One fine body…

  • 47 presentations
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  • Executive Overview - Building the case for Customer Centricity Executive Overview - Building... 1 year ago 7,838 views
  • Design Thinking PEX Australia_July_2016_final Design Thinking PEX Australia... 3 years ago 10,549 views
  • Scrum Gathering Prague November 2015   Biase de Gregorio - final v3 Scrum Gathering Prague Novemb... 4 years ago 13,064 views
  • Business Acupuncture (yes really) - how one thing changes everything Business Acupuncture (yes rea... 5 years ago 11,472 views
  • CEM the true version - one view of the customer CEM the true version - one vi... 5 years ago 12,303 views
  • CEMMethod walkthough version 10 CEMMethod walkthough version 10 5 years ago 16,762 views
  • Steve Towers PEX_Sydney_Why_BPM_fails Steve Towers PEX_Sydney_Why_B... 6 years ago 12,622 views
  • Gutenberg impact - What happened then has happened again Gutenberg impact - What happe... 6 years ago 11,369 views
  • Gutenberg impact - What happened then has happened again Gutenberg impact - What happe... 6 years ago 11,026 views
  • PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM * PEX Sydney Steve_Towers * BPM... 6 years ago 11,098 views
  • PEX Asia 2014 Keynote Steve Towers PEX Asia 2014 Keynote Steve T... 6 years ago 13,292 views
  • Successful Customer Outcomes 2013 Successful Customer Outcomes ... 6 years ago 13,353 views
  • CX with ABACUS_Consumer_Process CX with ABACUS_Consumer_Process 6 years ago 12,049 views
  • CX ABACUS 2013 (Customer Journey Mapping) CX ABACUS 2013 (Customer Jour... 6 years ago 12,632 views
  • The Science of Customer Experience The Science of Customer Exper... 6 years ago 12,411 views
  • NPS - Dead in the Water (Terrific Paper 2013) NPS - Dead in the Water (Terr... 7 years ago 13,692 views
  • Raising the Bar to deliver customer success consistently Raising the Bar to deliver cu... 7 years ago 4,933 views
  • CEMMethod advanced principles 2013 CEMMethod advanced principles... 7 years ago 2,469 views
  • DEWA UAE DEC 2012 DEWA UAE DEC 2012 7 years ago 1,760 views
  • CEMMethod_Jan2013 CEMMethod_Jan2013 7 years ago 2,970 views
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