Steve Towers, CEO and CPP ChampionCEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority at Process Excellence Network (PEX Network & BPGroup)
The compliment to the youtube video. This time you can download the PDF and browse at your leisure, avoiding the skuttery video. Cheers, Steve
Steve Towers, CEO and CPP ChampionCEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority at Process Excellence Network (PEX Network & BPGroup)