Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

My Hw

777 views

Published on

CRM SYSTEM

Published in: Education, Technology, Business
  • Be the first to comment

  • Be the first to like this

My Hw

  1. 1. National Weather Service CRM ?
  2. 2. National Weather Service Customer Relationship Management (CRM) System <ul><ul><ul><li>Web-based System designed to… </li></ul></ul></ul><ul><ul><li>Capture & Track Customer Requests </li></ul></ul><ul><ul><li>Manage Tasks & Workflow </li></ul></ul><ul><ul><li>Assess Customer Satisfaction </li></ul></ul><ul><ul><li>Provide Timely FAQ Responses & Email Acknowledgements </li></ul></ul><ul><ul><li>Report Performance </li></ul></ul>
  3. 3. National Weather Service Customer Relationship Management (CRM) System <ul><ul><ul><li>Benefits… </li></ul></ul></ul><ul><ul><li>Web-based </li></ul></ul><ul><ul><li>Easy to Use </li></ul></ul><ul><ul><li>Instant Feedback </li></ul></ul><ul><ul><li>Integrated FAQs </li></ul></ul><ul><ul><li>Faster, Consistent Responses </li></ul></ul><ul><ul><li>Single Point of Entry for all Requests </li></ul></ul>
  4. 4. National Weather Service Customer Relationship Management (CRM) System <ul><ul><ul><li>Frequently Ask Questions… </li></ul></ul></ul><ul><ul><li>Get Immediate answer to your question. </li></ul></ul>
  5. 5.    Feedback Privacy Notice Credits Disclaimer FAQ Comments... Careers Past Weather Glossary Publications... Information Center Education Weather Radio Weather Safety Local Aviation Marine Hurricanes Climate... Forecasts Radar Satellite Snow Cover Surface Weather... Observations Current... Warnings Click on the        to view the answer. Forecast Maps/Models Contact Us City, St Local forecast by &quot;City, St&quot;                                    Site Map News Organization Search            US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge       B rowse      Search FAQs Questions        How can I find a description of a WMO Header?        Where can I find information on WMO Headings?        How do I receive METAR's for certain geographical areas?        How do I relay WMO Header to a met office on AFTN?        How often is the a2a file updated?        What graphical format does AWIPS support?        Do all products have a AWIPS ID?        What Products are carried on the PPS.       I sometimes see non-governmental organizations use National Weather Service text forecasts verbatim but never mention the source of the data -- some put their own copyright on the material. Is it permissible to do this?       I have been unable to locate any weather radio receiver manufacturer or dealer which uses the Weather Radio Specific Area Message Encoding (SAME) system in its products. Could you tell me of any manufacturers of such systems?    (1-10 of 30)    Next >>   [1]    2    3  
  6. 6.    Feedback Privacy Notice Credits Disclaimer ** Name: ** Email Address: Affiliation: ** Question: Details: ** Category: FAQ Comments... Careers Past Weather Glossary Publications... Information Center Education Weather Radio Weather Safety Forecast Maps/Models Local Aviation Marine Hurricanes Climate... Forecasts Radar Satellite Snow Cover Surface Weather... Observations Current... Warnings John Rambo [email_address] Student Current weather conditions. Aviation Issues Looking for products that will give current visibility and cloud cover. Contact Us City, St Local forecast by &quot;City, St&quot; Select Category Ask Question                                    Site Map News Organization Search            Submit Question To The Answer Desk Use this page to make a NEW request for help from the Answer Desk. If this is a follow-up request, and you have a tracking number available, Click Here . Please provide the information listed below and click the SUBMIT button. Once your request is logged into our system, you will receive a follow-up email. NOTE: Please be sure to provide data for each field marked with a ** , these are required for us to effectively route your question or issue to the customer service representative who can best expedite your request. US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge
  7. 7.    City, St Feedback Privacy Notice Credits Disclaimer FAQ Comments... Careers Past Weather Glossary Publications... Information Center Education Weather Radio Weather Safety Local Aviation Marine Hurricanes Climate... Forecasts Radar Satellite Snow Cover Surface Weather... Observations Current... Warnings Forecast Maps/Models Local forecast by &quot;City, St&quot; Contact Us Your Request Has Been Submitted To Our Tracking System For Follow-Up Please review the FAQs. If any FAQ answers your request, select CANCEL. Otherwise, EXIT. Exit system if FAQ answered question                                    Site Map News Organization Search            US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge Please Review The Following FAQs        Click Cancel if this FAQ answers your question. Where can I find current and historical weather data? One central web site you should check for current weather and data products at: http://www.nws.noaa.gov/data.html You can get current forecasts and other weather information through the NWS Interactive Weather Information Network at: http://iwin.nws.noaa.gov/iwin/main.html All of the weather data gathered by the U.S. can be found through NOAA's National Climatic Data Center in Asheville, NC. They have a home page at http://www.ncdc.noaa.gov , or you can call them at 828-271-4800. You may also want to contact your state climatologist. For a state-by-state list of these offices, go to http://www.ucar.edu and find Meteorology FAQ part 7/7
  8. 8. National Weather Service Customer Relationship Management (CRM) System <ul><ul><li>Email Acknowledgement </li></ul></ul>
  9. 9. From: [email_address] To: [email_address] Sent: Friday, January 24, 2003 12:25 PM Subject: Confirmation From The National Weather Service Answer Desk Hello, We have received your request for information and are forwarding it along to one of our Business Information Assistants. Subject of this question: Current Conditions Your tracking number for this request is: 20030124-122355-933226 If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page. http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101 Email confirmation will be sent
  10. 10. National Weather Service Customer Relationship Management (CRM) System <ul><ul><li>A Formal Response </li></ul></ul>
  11. 11. From: [email_address] To: [email_address] Sent: Fri, 24 Jan 2003 19:42:13 -0500 Subject: Follow up Information From The National Weather Service Answer Desk Subject of this question: Current Conditions Status or Resolution: Hello Mr. Rambo, You can obtain the following information from the URL listed below or by writing to the address provide as well: http://weather.noaa.gov/weather/coded.html http://weather.noaa.gov/weather/taf.shtml http://weather.noaa.gov/weather/shorttaf.shtml http://weather.noaa.gov/weather/metar.shtml http://205.156.54.206/er/gyx/contacts.html National Climatic Data Center Federal Building 151 Patton Avenue Asheville NC 28801-5001 Phone our Climate Services Branch at (828) 271-4800 Your tracking number for this request is: 20030123-144506-1101 If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page. http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101 Thank you for using the NWS CRM System. Please take the time to fill out our customer survey or provide any suggestions/comments by clicking below. http://v36.surecode.com/cgi-bin/doit.cgi?226:466:1:1:20030123-144506-1101
  12. 12. National Weather Service Customer Relationship Management (CRM) System <ul><ul><li>Survey Request </li></ul></ul>Are You Satisfied? Tell Us What You Think!
  13. 13.    City, St Feedback Privacy Notice Credits Disclaimer FAQ Comments... Careers Past Weather Glossary Publications... Information Center Education Weather Radio Weather Safety Local Aviation Marine Hurricanes Climate... Forecasts Radar Satellite Snow Cover Surface Weather... Observations Current... Warnings Forecast Maps/Models Contact Us Local forecast by &quot;City, St&quot;                                    Site Map News Organization Search            US Dept of Commerce National Oceanic and Atmospheric Administration National Weather Service 1325 East West Highway Silver Spring, MD 20910 Page last modified: November 7, 2002 Page Author: Robert Bunge Window Please complete the short survey below       C lose Was our response helpful? Was our response timely? Was the customer service area of our web site easy to use? Please provide comments or specific suggestions for improvement in the space provided below... Strongly Agree Agree Neither Disagree Nor Agree Disagree Strongly Disagree Strongly Agree Agree Neither Disagree Nor Agree Disagree Strongly Disagree Strongly Agree Agree Neither Disagree Nor Agree Disagree Strongly Disagree   
  14. 14. National Weather Service Customer Relationship Management (CRM) System <ul><ul><li>Responding to customer needs for information </li></ul></ul><ul><ul><li>Delivering a high quality customer experience which is consistent & timely </li></ul></ul>

×