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How to Drive Performance by Coaching

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Are you a manager or a coach? For more happy customers, more happy staff, and more sales - develop your coaching skills.

Published in: Business
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How to Drive Performance by Coaching

  1. 1. Driving Performance by Coaching
  2. 2. What does a Manager do?
  3. 3. What does a coach do?
  4. 4. Understanding Your Job Responsibilities of an Manager 1. Planning 2. Analysing data 3. Resource allocation 4. Cost control 5. Solving problems 6. Writing reports 7. Dealing with customers 8. Meetings 9. Email Responsibilities of a Coach 1. Motivating 2. Communicating expectations 3. Inspiring 4. Listening 5. Giving feedback 6. Caring 7. Winning and getting results
  5. 5. Planning Writing reports Email Phone calls Analysing data Meetings Resource allocation Cost control Solving problems Dealing with customers Interviews What does a Manager do?
  6. 6. Motivating Inspiring Listening
  7. 7. Giving feedback Caring Winning Getting results
  8. 8. Drives Performance
  9. 9. Coaching Plan Happy Productive Stable Exceptional Service www.themotivationdoctor.com
  10. 10. Coaching Plan • The objective of this plan is to create a happy, creative and productive team who provide exceptional service to everyone they interact with. • When relationships with your team members are stable and productive, there is mutual trust and respect and a lack of tension. Your team will learn new skills, they will grow and develop and your business will benefit.
  11. 11. Coaching Plan Happy Productive Stable Exceptional Service Effective Behaviour Confirming Feedback www.themotivationdoctor.com
  12. 12. Coaching Plan • As you Manage by Walking Around you’ll see and hear things you like about a team member’s behaviour. This is the time to give some Confirming feedback. This is about giving the good news. It’s about confirming to your team member that you approve of whatever it is you’ve seen them do, or heard them say. It’s a compliment or a thank you.
  13. 13. Coaching Plan Happy Productive Stable Exceptional Service Effective Behaviour Confirming Feedback Ineffective Behaviour Ignore Anxiety Unstable Unproductive Relationship Effective Behaviour Ineffective Behaviour www.themotivationdoctor.com
  14. 14. Coaching Plan • When you see or hear things you don’t like about a team member’s behaviour, you could ignore it, you might not bother to find the causes, and you may just hope it’ll go away.
  15. 15. Coaching Plan • What are the consequences?
  16. 16. Coaching Plan Happy Productive Stable Exceptional Service Effective Behaviour Confirming Feedback Ineffective Behaviour Deal with it Ignore Reprimand Dominate Anxiety Unstable Unproductive Relationship Effective Behaviour Ineffective Behaviour www.themotivationdoctor.com
  17. 17. Think about a time in your life when you were reprimanded for failing to do something right. It may have been from a parent, a teacher or your boss. How did you feel about it then, and how do you feel about it now?
  18. 18. Think about a time in your life when someone helped, taught, coached you to get better at something. It may have been school, at work or in sports. How did you feel about the experience and how do you feel about it now?
  19. 19. Coaching Plan Happy Productive Stable Exceptional Service Confirming Feedback Deal with it Coach with Productive Feedback Ignore Reprimand May just comply Anxiety Unstable Unproductive Relationship Effective Behaviour Ineffective Behaviour Commitment Resign Sacked
  20. 20. Coaching is about finding out the cause of ineffective behaviour and discussing with the team member how, by working together, it can be put right.
  21. 21. It’s about telling the team member what you’re not happy with, listening to what they have to say and agreeing a way forward.
  22. 22. You can discuss the ineffective behaviour, explore the causes, and deal with them. The team member will know that you are supportive and understanding; however, they will also be clear about what you expect from them.
  23. 23. Have you got them?
  24. 24. Thank you

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