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Presentation about PTI Communications, and the Zultys MX250 VOIP phone system

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  • Zultys has received recognition for each of its products. With appreciation from press, analysts, and customers, Zultys has a range of products that service SOHO offices all the way to enterprises with 10,000 users.
  • ZultysVOIP

    1. 1. the right choice
    2. 2. Since 1985 Larry Robertson Main:703-406-4300 Direct:703-766-8612 [email_address]
    3. 3. <ul><li>Incorporated in 1985 </li></ul><ul><li>Over 3500 Installations </li></ul><ul><li>Offering Voice and Data Solutions </li></ul><ul><li>VOIP Phone Systems </li></ul><ul><li>Digital PBX Systems </li></ul><ul><li>Voice & Data Cabling </li></ul>
    4. 4. <ul><li>Why we chose Zultys Technologies: </li></ul><ul><li>Rock Solid Performance </li></ul><ul><li>Work from anywhere </li></ul><ul><li>Integrated conference bridge (MXconference) </li></ul><ul><li>Blackberry Integration (MXmobile) </li></ul><ul><li>Web Conferencing and Desktop Sharing (MXmeeting) </li></ul><ul><li>Multiple Platform Integration: PC, MAC OSX, Linux </li></ul><ul><li>Competitive Advantage </li></ul><ul><li>Ease of Use </li></ul><ul><li>Upgrade Capabilities </li></ul>
    5. 5. Company Overview: Company Video MXIE Video The above links are to YouTube. If you do not have internet access they will not work.
    6. 6. <ul><ul><li>Call Controller </li></ul></ul><ul><ul><li>Voice Mail </li></ul></ul><ul><ul><li>Unified Messaging </li></ul></ul><ul><ul><li>Fax Server </li></ul></ul><ul><ul><li>ACD (Inbound Call Center) </li></ul></ul><ul><ul><li>Soft Phone </li></ul></ul><ul><ul><li>Call Detail Reporting </li></ul></ul><ul><ul><li>Call Record </li></ul></ul><ul><ul><li>Teleworker Support </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Find me Follow Me </li></ul></ul><ul><ul><li>Chat & Instant Message </li></ul></ul><ul><ul><li>Cell Phone Twinning </li></ul></ul><ul><ul><li>Advanced CTI </li></ul></ul><ul><ul><li>Conferencing </li></ul></ul><ul><ul><li>SIP, T1, PRI, Analog Trunk </li></ul></ul><ul><ul><li>NAT/SIP Traversal (Wan / LAN) </li></ul></ul><ul><ul><li>Make ANY phone an extension </li></ul></ul><ul><ul><li>Remote Phones do NOT require VPN </li></ul></ul><ul><ul><li>ALL IN 1 box ! </li></ul></ul>ZULTYS AT A GLANCE:
    7. 7. How are we different ? <ul><li>All in One Solution/box (highly integrated applications in 1 single 2U Rackmountable Linux based Appliance) </li></ul><ul><li>No External Servers required/needed </li></ul><ul><li>Based on Open Standards (SIP) end to end </li></ul><ul><li>Easy to expand to 10,000 users </li></ul><ul><li>Easy to configure & deploy </li></ul><ul><li>Works with XP, Vista (32 and 64 Bit), MAC and Linux workstations </li></ul><ul><li>Extremely feature rich </li></ul>
    8. 8. Zultys picks up massive awards in: 2003, 2004, 2005, 2006, 2007,2008
    9. 10. Product Advantage: SIP !!! <ul><li>Multiple Platform Integration: PC, MAC OSX, Linux </li></ul><ul><li>Based on Open Industry Standards (SIP) </li></ul><ul><li>SIP is the ONLY RATIFIED STANDARD OF TELEPHONY TODAY ! </li></ul><ul><li>Uses SIP Trunks, SIP Phones, SIP Software, Etc… </li></ul><ul><li>(Also uses T1, E1, PRI, Analog Trunks) </li></ul><ul><li>EASILY Scalable to 10,000 phones </li></ul><ul><li>SIP is where EVERY Phone Manufacturer WILL be in a few years. Zultys is here TODAY ! </li></ul>
    10. 11. MX250: SIP Protocol ! What’s the buzz ? <ul><li>Calls transfer to users not to Phones, desks or Ports </li></ul><ul><li>SIP addresses like email addresses: </li></ul><ul><ul><li>SIP:sales@zultys.com </li></ul></ul><ul><li>Users can receive calls at any IP phone (local or remote) using binding </li></ul><ul><li>Use ANY SIP Phone (Polycom, Aastra, etc…) </li></ul><ul><ul><li>Log Multiple users on same IP phone </li></ul></ul><ul><ul><li>Log users on Multiple IP phones </li></ul></ul><ul><ul><li>Maintain separate voice mail, extensions, presence </li></ul></ul>
    11. 12. Enterprise IP Telephony Solutions <ul><li>Enterprise Media eXchange - IP PBX Systems </li></ul><ul><li>IP Telephones </li></ul><ul><li>Ethernet Switch & Power Systems </li></ul>
    12. 13. Hardware Platform – MX250 <ul><li>The details … </li></ul><ul><li>250 users in one box consume only 2 RU’s of rack space </li></ul><ul><li>Stack 4 boxes for up to 1,000 users in 8 RU’s of rack space (called “MXcluster”) </li></ul><ul><li>N+1 Redundancy option (1+1, 2+1, and 4+1) </li></ul>Available Interface Cards Any combination to 60 channels per MX250 box Analog Exchange - FXO 8 Analog Subscriber - FXS 8 Basic Rate ISDN - BRI 4 E1/T1 Primary Rate – PCM* * Each PCM has 2 circuits * Up to 8 E1/T1 in MXcluster Removable Fan Tray AC & DC Power inputs Status LED indicators Dual 10/100 Ethernet ports 2 on-board FXS ports RAID-1 Disk Mirroring Music & Paging ports 3 Telco Interface Slots
    13. 14. The MX250 Media Xchange <ul><li>2U Rack Mountable VOIP SIP PBX </li></ul><ul><li>Up to 250 Users in 1 Box (expandable to 10,000 Users by networking 32 MX250) </li></ul><ul><li>400 Hours of Voice Mail and 24 Ports Per MX250 </li></ul><ul><li>2 FXS Analog Ports for Fax Machines, Modems, etc… </li></ul><ul><li>3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards) </li></ul><ul><li>Call Detail Reporting Built-in (at no additional cost) </li></ul><ul><li>Optional client Software available (MXIE: Media Xchange Interface for End-Users) for PC, MAC OSX & Linux </li></ul><ul><li>Optional Fax Server (Termination, Origination and Storage) </li></ul><ul><li>Optional 2 way Call Recording </li></ul><ul><li>Instant Messaging & Chat when you purchase MXIE Client licenses </li></ul><ul><li>Integration with Outlook and Microsoft Exchange </li></ul>AC & DC Power inputs 2 x FXS ports Dual 10/100 Ethernet ports 3 x Telco Interface Slots RAID-1 Disk Mirroring Music & Paging ports
    14. 15. MX 250 (Continued) <ul><li>Up to Three 8 port analog CO Cards (24 Lines) </li></ul><ul><li>Up to 2 Dual T1/PRI Cards per MX250 for a maximum capacity of 60 Trunks per MX250 </li></ul><ul><li>Administer System from ANY PC (local or remote) </li></ul><ul><li>Optional DHCP Server, Firewall and NAT </li></ul><ul><li>The MX250 runs on secure & hardened Linux not Windoze </li></ul><ul><li>Optional RAID 1 (Dual Mirrored Drives) w/ simple swap </li></ul><ul><li>Optional Battery Backup (up to 8 Hours with 24 phones) </li></ul><ul><li>MOH and Paging ports are built-in </li></ul>
    15. 16. MX250 Continued <ul><li>Unified Messaging with MXIE (included) </li></ul><ul><li>Basic ACD comes with MXIE (included) </li></ul><ul><li>Optional Advanced ACD (aka Inbound Call Center) that adds real time monitoring & reporting </li></ul><ul><li>Accounting Code Enforcement included </li></ul><ul><li>Licensed for 60 SIP Trunks out of the box ! </li></ul>
    16. 17. High Availability Features <ul><li>Power Failover: AC to Battery Failover with syslog reporting when coupled with our optional BPS-12 </li></ul><ul><li>CO Failover: If the MX250 fails, we fail your first 2 lines to the 2 built-in FX/S Ports. </li></ul><ul><li>Drive Failover: Should 1 drive fail, the optional redundant RAID drive takes over automatically </li></ul><ul><li>Fan Failover: MX250 has 2 fans in the box. Should 1 fan fail, the other is enough to cool the system </li></ul><ul><li>Clock Failover: Internal battery for real time clock </li></ul><ul><li>T1/PRI Failover: Redirect the PRI to the live MX250 automatically with our Optional XRS-12 </li></ul><ul><li>LAN Failover: Dual LAN Ports built-in </li></ul><ul><li>Unit Failover: Clusters for redundancy </li></ul>
    17. 18. BPS12 – Integrated Battery Backup <ul><li>LED shows System Status (fully integrated) </li></ul><ul><li>3U only and 19” Rack mountable </li></ul><ul><li>Only Weighs 69 Pounds </li></ul><ul><li>48 Volt DC Output </li></ul><ul><li>On-Line (not switched) </li></ul><ul><li>8 Hours Backup WITH Switch + 24 Phones </li></ul><ul><li>3 Hours Backup WITH Switch + 48 Phones </li></ul><ul><li>MX250 shuts down gracefully when batteries discharge </li></ul>
    18. 19. MX250 – Optional Fax Termination <ul><li>Internal fax server option </li></ul><ul><ul><li>MX250: up to 16 ports </li></ul></ul><ul><ul><li>MX30: up to 4 ports </li></ul></ul><ul><li>Receive and Send Faxes from/to Desktop </li></ul><ul><li>DIDs for any number of users or groups (w/ PRI) </li></ul><ul><li>Faxes appear in MXIE </li></ul><ul><ul><li>same interface as voice mail </li></ul></ul><ul><li>Eliminate paper fax machines </li></ul><ul><li>Customized cover page </li></ul>
    19. 20. Call Recording (MX250) <ul><li>Fully integrated call recording </li></ul><ul><li>Requires no external equipment </li></ul><ul><li>On-demand </li></ul><ul><ul><li>Controlled via record button in MXIE </li></ul></ul><ul><ul><li>Complete call recorded regardless of when Record button is pressed </li></ul></ul><ul><ul><li>Recordings delivered to MXIE inbox </li></ul></ul><ul><li>Continuous Recording </li></ul><ul><ul><li>Record all calls based on profile settings </li></ul></ul><ul><ul><li>Search recordings by Caller, Called Party, Date etc </li></ul></ul><ul><ul><li>160 hours storage capacity on MX250 </li></ul></ul><ul><ul><li>Archiving option to increase storage </li></ul></ul><ul><li>Record up to 60 simultaneous calls </li></ul>
    20. 21. Archiving Option <ul><li>“ Regular” Call Record license gives you: </li></ul><ul><ul><li>160 hours storage capacity </li></ul></ul><ul><ul><li>Ability to record up to 60 simultaneous calls </li></ul></ul><ul><li>The optional Archive license give you all that, plus </li></ul><ul><ul><li>Automatic export to a separate database </li></ul></ul><ul><ul><li>The ability to capture system activity for any time period </li></ul></ul><ul><ul><li>Archival of voice messages, recordings, IM sessions, configuration files, and call logs for everyone in the system </li></ul></ul>
    21. 22. Flexible Extensions <ul><li>User can log on anywhere in network </li></ul><ul><li>“ Extension: belongs to User, not to a socket on wall </li></ul><ul><li>User can be reached via user number regardless of location </li></ul><ul><li>Users can receive calls at any IP phone, by binding to a device </li></ul><ul><li>Multiple users on same IP phone </li></ul><ul><ul><li>Four registrations per user license </li></ul></ul><ul><ul><li>allows transparent sharing of IP phones </li></ul></ul><ul><ul><li>separate voice mail, extension #, presence </li></ul></ul><ul><li>Flexible numbering using 2-8 digit extension numbers </li></ul>
    22. 23. MX250: 100% GUI Administration <ul><li>Multiple administrators </li></ul><ul><ul><li>Assign Different rights to Administrators </li></ul></ul><ul><li>Provision and configure </li></ul><ul><ul><li>System settings </li></ul></ul><ul><ul><li>Users and devices </li></ul></ul><ul><ul><li>Voice mail </li></ul></ul><ul><ul><li>Auto attendant </li></ul></ul><ul><ul><li>Dial plan </li></ul></ul><ul><ul><li>Routing and switching </li></ul></ul><ul><ul><li>NAT and firewall </li></ul></ul><ul><ul><li>ACD (basic and Advanced) </li></ul></ul><ul><ul><li>Fax Origination & Termination </li></ul></ul>
    23. 24. MX250: Connects to Analog lines, PRI, T1, E1, SIP and more LAN Broadband Internet MX250 Analog Trunks ISP 10/100 PoE QOS Managed Switch SIP Dual T1/PRI
    24. 25. Deployment or Move Simplicity IP network Telco ISDN / PSTN <ul><li>Only 3 cables required </li></ul>Power
    25. 26. Connectivity Everywhere Internet PSTN On the Road Main Office Home Office Branch Office
    26. 27. MX250 – Secure : end to end <ul><li>Secure internal or external conversations </li></ul><ul><ul><li>Secure conversations end to end </li></ul></ul><ul><ul><li>Secure retrieval of voice mail </li></ul></ul><ul><ul><li>Great for HIPAA and SOX compliance </li></ul></ul><ul><ul><li>128 bit AES encryption </li></ul></ul><ul><ul><li>Negligible time to encrypt or decrypt </li></ul></ul>
    27. 28. MX250 – Compression <ul><li>60 channels of G.729 compression </li></ul><ul><ul><li>Used only external to the enterprise </li></ul></ul><ul><li>Takes speech 84 kb/s down to 24 kb/s with Codecs </li></ul><ul><li>Ideal for office to office or office to remote worker </li></ul>
    28. 29. POWER OUT OF THE BOX !!!! Integrated w/ no need for servers All functions: MX250
    29. 30. 0 Effort Adds, Moves, & Changes (Reduces cost – enhances ROI) <ul><li>Easy to add users </li></ul><ul><ul><li>Add or delete a single user in seconds </li></ul></ul><ul><ul><li>Just unplug and plug </li></ul></ul><ul><ul><li>Or Login from a different location TO a phone </li></ul></ul><ul><li>When users relocate </li></ul><ul><ul><li>Carry their phone to the new location </li></ul></ul><ul><ul><li>0 intervention from administrator </li></ul></ul>
    30. 31. MX Meeting <ul><li>Audio Conferencing, Remote Support, Seminars, Interactive and Remote access to your own PC </li></ul><ul><li>4 Models: M200, M500, M800 and M1000 </li></ul><ul><li>M200: ships with 2 meeting rooms & 10 concurrent users. Expands 4 Meeting rooms and 20 users </li></ul><ul><li>M500: ships with 5 meeting rooms & 20 concurrent users. Expands to 20 meeting rooms and 100 users </li></ul><ul><li>M800: ships with 25 meeting rooms & 100 concurrent users. Expands to 50 meeting rooms and 200 users </li></ul><ul><li>M1000: ships with 50 meeting rooms & 200 concurrent users. Expands to 200 meeting rooms and 2000 users </li></ul>
    31. 32. Zultys 5xi Series 53e 2x1 536M/560 57i 57i CT Functionalities Price 55i
    32. 33. Zultys 2 x 1 Quantity (150) <ul><li>The ZIP 2x2 is the best value for features. It provides two LAN ports, two call appearances, a backlit graphical LCD, three-way conferencing, full-duplex speakerphone, encryption, power over Ethernet, multi-language menus, custom ringtones, multiple user login, QoS, DND, call forwarding, mute, and redial. </li></ul>
    33. 34. Zultys 55i <ul><li>6 softkeys </li></ul><ul><ul><li>Programmable up to 20 functions </li></ul></ul><ul><li>6 programmable keys </li></ul><ul><li>Graphical LCD screen </li></ul><ul><ul><li>144 x 75 pixels </li></ul></ul><ul><li>White LED backlight </li></ul><ul><li>Full-duplex speakerphone </li></ul><ul><li>Dual 10/100 Ethernet ports </li></ul><ul><li>Headset support (modular connector) </li></ul><ul><li>Up to 9 lines support </li></ul>
    34. 35. Zultys 57i <ul><li>Largest Zultys Phone display </li></ul><ul><li>12 softkeys </li></ul><ul><ul><li>6 static programmable up to 10 functions </li></ul></ul><ul><ul><li>6 context sensitive programmable up to 20 functions </li></ul></ul><ul><li>Graphical LCD screen (paperless) </li></ul><ul><ul><li>144 x 128 pixels </li></ul></ul><ul><li>White LED backlight </li></ul><ul><li>Full-duplex speakerphone </li></ul><ul><li>Dual 10/100 switched Ethernet ports </li></ul><ul><li>Headset support (modular connector) </li></ul><ul><li>Up to 9 lines support </li></ul>
    35. 36. Zultys 57i CT Physical Attributes <ul><li>DECT Technology for clarity </li></ul><ul><li>No wireless infrastructure required (Built-in Antenna and Transceiver) </li></ul><ul><li>Does not step on your Wi-Fi </li></ul><ul><li>PoE and AC Adapter included </li></ul><ul><li>2 Port 10/100 built-in </li></ul><ul><li>Large 5 Line Backlit LCD Screen </li></ul><ul><li>12 Buttons </li></ul><ul><li>Cordless Handset Features: </li></ul><ul><li>Talk/Hold button, Mute, Redial, Menu </li></ul><ul><li>Message Waiting Lamp </li></ul><ul><li>Headset Connector </li></ul><ul><li>Vibrating Alerter </li></ul><ul><li>Charging Cradle & AC Adapter </li></ul><ul><li>Belt Clip </li></ul>
    36. 37. Expansion Modules for 5zi Phones 560M 536M Model 536M 560M 51i   53i   55i   57i   57i CT   <ul><li>Flexibility </li></ul><ul><li>Expansion modules support, scalable up to 3 modules per phone </li></ul><ul><li>Modules can be combined </li></ul>
    37. 38. ZIP 536M & ZIP 560M Consoles <ul><li>560M </li></ul><ul><ul><li>60 programmable keys (3 pages of 20) </li></ul></ul><ul><ul><li>LED per button </li></ul></ul><ul><ul><li>LCD labeling </li></ul></ul><ul><ul><li>Supported on 55i, 57i, 57i CT </li></ul></ul><ul><ul><li>Up to 3 modules per phone </li></ul></ul><ul><ul><li>AC or PoE power </li></ul></ul><ul><li>536M </li></ul><ul><ul><li>36 programmable keys </li></ul></ul><ul><ul><li>LED per button </li></ul></ul><ul><ul><li>Paper labels </li></ul></ul><ul><ul><li>Supported on 53i, 55i, 57i, 57i CT </li></ul></ul><ul><ul><li>Up to 3 modules per phone </li></ul></ul><ul><ul><li>AC or PoE power </li></ul></ul>
    38. 39. Zultys Phone Strengths <ul><li>6 different phones. </li></ul><ul><ul><li>Price, Quality and Selection. </li></ul></ul><ul><ul><li>Aastra’s IP and SIP DSS Consoles </li></ul></ul><ul><li>Reliable Mobility </li></ul><ul><ul><li>DECT (not Wi-Fi) for Personal and Enterprise Roaming </li></ul></ul><ul><li>XML </li></ul><ul><ul><li>Deliver content or advanced applications to the phone </li></ul></ul><ul><ul><li>Customize Look & Feel to suit </li></ul></ul>
    39. 40. PC or MAC OSX Client: M edia E X change I nterface for E nd U sers (MXIE) <ul><li>Computer Telephony Integration </li></ul><ul><li>Single login: </li></ul><ul><ul><li>User, Operator, or ACD agent </li></ul></ul><ul><li>Make, answer, terminate, and transfer calls </li></ul><ul><li>Voice mail (Unified Messaging), Fax (optional), IM, chat, presence </li></ul><ul><li>Outlook Address Book Synch </li></ul><ul><li>Runs on Windows, MAC and Linux Clients </li></ul>
    40. 41. MXIE (Media Exchange Interface) <ul><li>Local & Private Speed Dial </li></ul><ul><li>Dynamic Call Routing </li></ul><ul><li>Find me Follow me </li></ul><ul><li>Voice Mail Interface </li></ul><ul><li>Optional Fax Interface </li></ul><ul><li>16 Call Appearance </li></ul><ul><li>Screen pops for in-calls </li></ul><ul><li>Instant Message </li></ul><ul><li>Call Hold, XFR, Park, PU </li></ul>
    41. 42. Mobility Features (1) <ul><li>Find Me, Follow Me : This feature allows four devices to be called for any incoming call. </li></ul><ul><ul><li>A user can implement call handling rules to forward or steer incoming calls to multiple devices and locations simultaneously – another SIP phone, a PSTN or PLMN device -- so they’ll never be out of touch. </li></ul></ul><ul><ul><ul><li>Specify multiple search rules (4 x 4 contact points) </li></ul></ul></ul><ul><ul><ul><li>Accept or reject offered call </li></ul></ul></ul><ul><ul><li>Maintain a single voice mail box. </li></ul></ul><ul><ul><li>This feature can be transparent to the caller, or they may be kept informed of their call progress. </li></ul></ul><ul><li>Supports Twinning scenario </li></ul><ul><ul><li>[Number *] </li></ul></ul>
    42. 43. Mobility Features (2) <ul><li>MXconnect: This new feature allows any phone with a direct access dial number to be designated within MXIE as your primary device, extending your corporate office environment to *any* device. </li></ul><ul><ul><li>You can log into the MXIE presence agent and designate any phone – SIP, PSTN or PLMN, as your primary phone </li></ul></ul><ul><ul><li>Initiate call from MXIE – MX dials the bound device, save on phone bill. </li></ul></ul><ul><ul><li>ACD agents can work remotely on any phone </li></ul></ul>
    43. 44. Mobility Features (3) <ul><li>Presence Notes: This allows a user to attach a short note to their presence status indicator (Twitter for MXIE!) </li></ul><ul><ul><li>Additional status information such as back from lunch ETA, availability times, etc. </li></ul></ul><ul><li>Persists when MXIE is exited </li></ul>
    44. 45. Mobility Features (4) Mobility Features Comparison System Number of Find Me, Follow me Supported Devices Find Me/Follow Me Call progress announcement Bind to PSTN or PLMN device Presence Notes Zultys 4 Y Y Y Avaya 3 N N N ShoreTel 2 N N N
    45. 46. Microsoft Exchange <ul><li>Microsoft Exchange 2000/03/07 integration allows voice mail synchronization </li></ul><ul><ul><li>New messages </li></ul></ul><ul><ul><li>Saved messages </li></ul></ul><ul><ul><li>Deleted messages </li></ul></ul>
    46. 47. Presence and IM <ul><li>Presence Server </li></ul><ul><ul><li>Integrated with call handling </li></ul></ul><ul><ul><li>Improved employee efficiency </li></ul></ul><ul><li>Instant Messaging </li></ul><ul><ul><li>Get answers whilst on a call </li></ul></ul><ul><ul><li>More efficient than email </li></ul></ul><ul><ul><li>Operates across multiple sites </li></ul></ul><ul><ul><li>Secure within the enterprise </li></ul></ul><ul><ul><li>Public IM Connectivity </li></ul></ul><ul><ul><ul><li>(Yahoo / MSN / ICQ / Jabber) </li></ul></ul></ul>
    47. 48. Instant Messaging is available to external services* <ul><li>*This feature requires either local or external Jabber service and MXIE </li></ul>
    48. 49. MXIE: Conditional and TRUE Find me Follow me <ul><li>Divert calls based on: </li></ul><ul><ul><li>Date </li></ul></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Caller ID </li></ul></ul><ul><ul><li>Holidays </li></ul></ul><ul><li>Divert calls to </li></ul><ul><ul><li>Voice Mail </li></ul></ul><ul><ul><li>Mobile phone </li></ul></ul><ul><ul><li>Another extension </li></ul></ul><ul><ul><li>Home or other </li></ul></ul>
    49. 50. Call Handling Rules/ Presence based Voice Mail greetings
    50. 51. MXIE: Operators <ul><li>No special equipment required </li></ul><ul><ul><li>operators can be located anywhere </li></ul></ul><ul><li>Can see presence of everyone </li></ul><ul><ul><li>instantly check availability for calls </li></ul></ul><ul><li>Minimize training </li></ul><ul><ul><li>drag and drop calls with mouse </li></ul></ul><ul><ul><li>10 key mode only </li></ul></ul><ul><li>Multiple groups </li></ul><ul><ul><li>skill based routing </li></ul></ul><ul><ul><li>can have different DID for each group </li></ul></ul>
    51. 52. MXIE: Soft Phone <ul><li>Soft Phone INCLUDED with MXIE </li></ul><ul><li>Place and receive Calls from anywhere </li></ul><ul><li>QoS Maintained over 802.11a/b/g </li></ul><ul><li>Only on PCs for now </li></ul><ul><li>3 rd Party supported on MAC & Linux </li></ul>
    52. 53. Call put on Hold by MXIE can be retrieved via phone and vice versa - Answer call from MXIE
    53. 54. MXIE: Optional ICC <ul><li>Call queuing with music on hold </li></ul><ul><li>Dedicated voice and fax mailbox </li></ul><ul><li>Queue announcements </li></ul><ul><ul><li>Position in queue </li></ul></ul><ul><ul><li>Expected wait time </li></ul></ul><ul><ul><li>Play customized messages to callers </li></ul></ul><ul><li>Overflow options to maximize customer service </li></ul><ul><li>View Presence of other agents </li></ul><ul><ul><li>IM product champion whilst on call </li></ul></ul><ul><ul><li>Auto logout unresponsive agents </li></ul></ul><ul><li>Prompt for Call Back number </li></ul><ul><li>Multiple groups </li></ul><ul><ul><li>Multiple agents </li></ul></ul><ul><ul><li>Skills based routing </li></ul></ul>
    54. 55. Inbound Call Center <ul><li>Enhanced functionality for demanding call centre environments </li></ul><ul><ul><li>additional call overflow options </li></ul></ul><ul><ul><li>customizable Wallboard </li></ul></ul><ul><li>Supervisors </li></ul><ul><ul><li>real-time group and agent statistics </li></ul></ul><ul><ul><li>monitor queue and prioritize calls </li></ul></ul><ul><li>Agents </li></ul><ul><ul><li>queue and callback monitor </li></ul></ul><ul><li>Call recording included (MX250) </li></ul><ul><ul><li>on demand by agent / supervisor </li></ul></ul><ul><ul><li>continuously record all call centre calls </li></ul></ul>
    55. 56. Operator, ACD and Hunt Groups have three ringing options <ul><li>Least Busy </li></ul><ul><li>Ring All </li></ul><ul><li>Round Robin </li></ul>
    56. 57. Music on Hold and Queue Announcements available for all Call Groups
    57. 58. Quit queue options added for Groups
    58. 59. MX250 – Optional Inbound Call Center (also called Advanced ACD) <ul><li>Licensed by Named users </li></ul><ul><li>Queue management for up to 60 agents per MX250 </li></ul><ul><li>Queue overflow </li></ul><ul><li>Custom prompts, messages </li></ul><ul><li>Automatic log off of unresponsive agents </li></ul><ul><li>Real time supervisory monitors </li></ul><ul><li>Call recording built-in </li></ul><ul><li>Supervisor license included </li></ul>
    59. 60. More Queue Announcement Options <ul><li>Configurable Ring Back period </li></ul><ul><li>5 x While in Queue Messages </li></ul><ul><li>More flexible settings for “Position” & “Wait Time” messages </li></ul>
    60. 61. Call Groups- Can Record all inbound calls or Record on Demand
    61. 62. Automated Attendant <ul><li>Comprehensive feature set includes </li></ul><ul><ul><li>Dial-by-Name directory </li></ul></ul><ul><ul><li>Change language </li></ul></ul><ul><ul><li>Prompt callers for input </li></ul></ul><ul><ul><li>Record input to CDR database </li></ul></ul><ul><ul><li>Interactive Graphical editor </li></ul></ul><ul><ul><li>Text-to-Speech announcement creation </li></ul></ul><ul><li>Flexible Scheduling </li></ul><ul><ul><li>Time of day </li></ul></ul><ul><ul><li>Day of week </li></ul></ul><ul><ul><li>Date range </li></ul></ul><ul><ul><li>Holidays </li></ul></ul><ul><li>Industry standard Voice XML </li></ul>Thank you for calling Press 1 for Sales Press 2 for Support Press 3 for Accounts
    62. 63. Evolution of Phone Technology <ul><li>TDM (Legacy) </li></ul><ul><li>Hybrids (NEC, Avaya, Nortel)… obsolete technology – NOT compatible with SIP </li></ul><ul><li>VoIP: converged, but no standards (you can not connect a Cisco VoIP and a 3COM VoIP) </li></ul><ul><li>SIP: the 1 st and ONLY STANDARD OF TELEPHONY – now FULLY RATIFIED </li></ul><ul><li>Zultys: the 1 st to deploy a SIP IP PBX with that many features </li></ul>
    63. 64. Advanced Automated Attendant (IVR) <ul><li>Interact with external Databases </li></ul><ul><ul><li>Flexible & Open web based interface (PHP / Perl / ASP) </li></ul></ul><ul><li>Industry standard Text-to-Speech interface </li></ul><ul><ul><li>Real-time conversion of text </li></ul></ul><ul><li>Applications include </li></ul><ul><ul><li>Account balance checks </li></ul></ul><ul><ul><li>Booking a taxi </li></ul></ul><ul><ul><li>Self service order checking </li></ul></ul><ul><ul><li>Automated information services (Weather / Movies / Rental Properties) </li></ul></ul><ul><ul><li>Fax on demand </li></ul></ul>
    64. 65. MXgroup – Multi-site <ul><li>Single virtual IP-PBX across all sites </li></ul><ul><li>100% local site survivability </li></ul><ul><li>Presence & IM across all sites </li></ul><ul><li>Roam between locations </li></ul><ul><li>Distributed Call Control </li></ul><ul><li>Distributed Voice Mail </li></ul><ul><li>Toll-bypass & Inter-site calls over WAN </li></ul><ul><li>Centralised management </li></ul><ul><li>The functionality of a centralised call control product with the 100% survivability of Zultys’ unique Distributed Architecture </li></ul>
    65. 66. SIP: Return on Investment <ul><li>Open Standard & embraced worldwide </li></ul><ul><li>Provide CHOICE in additional Equipment </li></ul><ul><li>Pure IP, converged Systems </li></ul><ul><li>1 Wire to the desktop – cuts down on wiring </li></ul><ul><li>No more tracing wires and big ugly cabinets </li></ul><ul><li>Provides native PC, MAC and Linux Integration </li></ul><ul><li>Quick deployment in main and remote locations </li></ul><ul><li>0 effort Moves adds changes </li></ul><ul><li>Upgrades and maintains on LAN </li></ul><ul><li>Easily Interconnects branch offices and remote workers </li></ul>
    66. 67. SIP: Return on Investment <ul><li>Increase productivity amongst Employees (Chat, Presence, Fax to the desktop….) </li></ul><ul><li>0 Toll between offices </li></ul><ul><li>Reduce Maintenance cost </li></ul><ul><li>Centralized Administration to 100% of the functions </li></ul><ul><li>0 effort Moves </li></ul><ul><li>Open Standards allows less expensive equipment to be added </li></ul><ul><li>Outstanding Call handling – Connect to users ANYWHERE ANYTIME </li></ul>
    67. 68. IVR – Call Attached Data <ul><li>Deliver call specific data to Agents / Users </li></ul><ul><li>Maintained from Cradle to Grave </li></ul><ul><li>Displayed via Screen Pop to agent </li></ul><ul><li>Delivered via TAPI to external applications </li></ul><ul><li>Examples of Call Attached Data </li></ul><ul><ul><li>Callers account number </li></ul></ul><ul><ul><li>Callers preferred language </li></ul></ul><ul><ul><li>Call priority </li></ul></ul><ul><ul><li>Agent assignment </li></ul></ul><ul><ul><li>Callers phone number (CLI) </li></ul></ul><ul><ul><li>Customized variables </li></ul></ul>
    68. 69. IP PBX – Integration with other PBX <ul><li>MX is peripheral to existing PBX </li></ul><ul><li>MX connects to PBX via PRI or CAS tie lines </li></ul>
    69. 70. Zultys brings Next Generation Benefits <ul><li>Connectivity everywhere </li></ul><ul><ul><li>Remote workers </li></ul></ul><ul><ul><li>Branch to branch </li></ul></ul><ul><li>Productivity </li></ul><ul><ul><li>Instant messaging and presence </li></ul></ul><ul><ul><li>Computer telephony integration of calls, fax, and voice mail </li></ul></ul><ul><ul><li>Streamline provisioning and configuration </li></ul></ul><ul><ul><li>Easy to use – Easy to deploy </li></ul></ul><ul><li>Accessibility </li></ul><ul><ul><li>SIP gives more choice in devices and applications </li></ul></ul><ul><ul><li>Open standards makes sourcing products easier </li></ul></ul><ul><ul><li>Easy deployment and maintenance </li></ul></ul>
    70. 71. CRM Integration <ul><li>Open TAPI interface to make and receive calls </li></ul><ul><li>Works with 3 rd party CRM applications </li></ul><ul><ul><li>Outlook </li></ul></ul><ul><ul><li>Maximizer </li></ul></ul><ul><ul><li>ACT! </li></ul></ul><ul><li>Available to Windows MXIE users </li></ul>
    71. 72. PTI Communications and Zultys Announce New Features with Release 5.2 Dial Plan Enhancements Enhancements…. Provisioning Wizard On Hook Call Announce MX30 Call Record MXmobile MXconference
    72. 73. MXconference
    73. 74. MXconference ™ Overview <ul><li>The MXconference™ private audio bridge service is a software feature for Zultys’ IP PBXs </li></ul><ul><ul><li>Eliminates the need for costly pay-as-you go subscription-based conference services </li></ul></ul><ul><ul><li>Requires no additional hardware . </li></ul></ul><ul><li>The optional MXconference feature is activated by licensing </li></ul><ul><ul><li>Only pay for what you need, and easily scaleable </li></ul></ul><ul><li>Make as many conference calls as you need </li></ul><ul><li>Launched and managed from MXIE or handset </li></ul>
    74. 75. MXconference Features <ul><li>Launched via MXIE </li></ul><ul><li>Interface with MXmeeting (MXmeeting 4.0 or higher) </li></ul><ul><li>Support for Ad-hoc and Scheduled Conferences </li></ul><ul><li>Support for Open Conference </li></ul><ul><ul><li>Ability to assign extensions as dedicated conference rooms </li></ul></ul><ul><ul><li>Ability for participants to join until the limit of available concurrent licenses is exhausted </li></ul></ul><ul><ul><li>No password required </li></ul></ul><ul><li>Schedule conference using intuitive scheduling GUI </li></ul><ul><li>Customizable invite template </li></ul><ul><ul><li>Auto-creation of Outlook Calendar event </li></ul></ul><ul><ul><li>Invite Attendees by an Outlook invite or via MXIE Instant Message </li></ul></ul><ul><li>Conference ID provided to conference owner </li></ul><ul><li>List of participants presented to conference owner </li></ul><ul><li>Ability to add ringing, active or calls on-hold to a conference </li></ul><ul><li>Ability to disconnect specific participants from the conference </li></ul>1/8/10
    75. 76. MXIE Conferencing Options <ul><ul><li>MXconference – schedule a conference </li></ul></ul><ul><ul><li>Launch ad-hoc MXconference sessions and convert existing calls to a MXconference sessions </li></ul></ul><ul><ul><li>Launch MXmeeting through new menu options </li></ul></ul>
    76. 77. MXconference List of existing conferences List of existing conferences Scheduling GUI Click to Schedule a new MXconference session
    77. 78. MXconference + MXmeeting: A powerful solution! 1/8/10 If you choose “Web Collaboration” it will assign the same conference ID to both the MXmeeting session AND the MXconference audio bridge ID, making it easier to arrange your collaborative web meetings.
    78. 79. You can invite attendees via email or IM 1/8/10
    79. 80. Ad-hoc Conference <ul><li>When a call is in progress, this call can be converted to a conference immediately by: </li></ul><ul><li>Click the conference button or </li></ul><ul><li>Right click and click on create conference </li></ul><ul><li>Either way – you would be able to convert a call in progress into a conference. </li></ul>1/8/10 MXconference
    80. 81. MXmobile
    81. 82. MXmobile ™ Overview <ul><li>Brings award-winning UC client to the mobile space </li></ul><ul><ul><li>MXIE for your Mobile! </li></ul></ul><ul><li>Extends Zultys into new markets </li></ul><ul><ul><li>Mobile workforce, sales teams, mobile managers/executives </li></ul></ul><ul><li>Cost effective differentiating feature </li></ul><ul><ul><li>Best price and features </li></ul></ul><ul><li>Leverages well known BlackBerry brand </li></ul><ul><li>Simple user interface </li></ul><ul><ul><li>MXIE-like controls for BlackBerry </li></ul></ul>1/8/10
    82. 83. MXmobile Features <ul><li>Single number contact </li></ul><ul><li>Corporate directory & extension dialing </li></ul><ul><li>Caller Privacy: Outgoing Calls initiated from MX </li></ul><ul><li>Realtime Presence update, status & presence notes </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Call back </li></ul><ul><li>Least cost routing </li></ul><ul><li>Call alerts & caller ID </li></ul><ul><li>Call logs and history </li></ul><ul><li>Uses the GSM/CDMA for voice </li></ul><ul><li>Uses data channel for call control and data exchange </li></ul><ul><li>All BlackBerry’s 4.2 and later </li></ul>
    83. 84. MXmobile options 1/8/10 MXmobile calling
    84. 85. MXmobile Call Log 1/8/10 Instant Messaging Options Instant Messaging
    85. 86. MX30 Call Record
    86. 87. <ul><li>MX30 Call Record </li></ul><ul><li>New One/Essential and SBP-8 will ship with a 2 Port call record License </li></ul><ul><li>For existing systems, NOT Free when upgrading to 5.2 </li></ul><ul><li>Sold in Single Channel Increments, and same SKU as the MX250 (and same Pricing) 90-15370 </li></ul><ul><li>No more than 4 simultaneous sessions per MX30 </li></ul><ul><li>Support on Demand recording ONLY (No automatic recording) </li></ul><ul><li>Works the same way as the MX250 (when pressing the record button at any time during the conversation, the recording process starts from the beginning of the conversation) </li></ul><ul><li>Sold on MX30 with the 4 Gig SSD (Solid State Disk/Flash) . For older systems (with either 2 Gig or Micro-drives), an upgrade to SSD (SKU # 90-20701 –dealer cost $263) is required </li></ul><ul><li>Recordings are moved to Mailbox immediately. Mailbox limitations remain the same </li></ul><ul><li>48 hours of call recording (shared with voicemail) </li></ul>
    87. 88. On hook Call Announce
    88. 89. On Hook Call Announce <ul><li>This feature is initiated by caller </li></ul><ul><li>Allows a user to speak with another user on the same MX30/MX250 by dialing the paging server id followed by the extension number or pressing a DSS key that is programmed accordingly </li></ul><ul><li>On the receiving handset the call is auto answered and communication will be automatically supported by the speaker phone </li></ul><ul><li>Administrator enables / disables on a phone profile basis </li></ul>1/8/10
    89. 90. Provisioning Wizard Added to MX Admin to simplify the process of configuring base level parameters such as System Settings, Clock and all installed Interface Cards via a multi-step wizard, followed by a single restart to apply all changes.
    90. 91. <ul><ul><li>Notify User / Agent when Mailbox is full via a System Instant Message. </li></ul></ul><ul><ul><li>The MX System will send an Instant Message to a User each time a voice mail, on demand recording or fax cannot be delivered </li></ul></ul>Voicemail Enhancement
    91. 92. Enhancements
    92. 93. Enhancements <ul><li>Fax receipt </li></ul><ul><li>Vista & Windows 7 Help Screen Support </li></ul><ul><li>Windows 7 support for both client and MXadmin (32 and 64 bit) </li></ul><ul><li>Foreign user on paging groups </li></ul><ul><li>Caller id blocking for outgoing calls </li></ul><ul><li>Support for 'Auto log out DND agents' function when Agent is using a ZIP 5-series IP phone </li></ul>
    93. 94. Schedule Release 5.2 General Availability January 15 Zultys Proprietary and Confidential
    94. 95. What Industry Analyst Say About Zultys: “ Businesses are looking for flexible solutions like Zultys,’ and since Zultys is open standards SIP and platform agnostic it’s ahead of the game.” Nora Freedman, IDC “ Zultys’ platform experience is about as good as it gets, and shows the power of in collaboration a P2P architecture.” Henry Dewing, Forrester “ Zultys has the features and capabilities that businesses are looking for.” Dave Lemellin, In-Stat “ Zultys is absolutely positioned right for its space, and its solutions are well suited for the SMB and the small Enterprise.” Jeff Snyder, Gartner
    95. 96. the right choice