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The Networked Enterprise - Current and Future Trends in IT-based Collaboration

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Position Paper at WEBIS

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The Networked Enterprise - Current and Future Trends in IT-based Collaboration

  1. 1. © VIRTUAL VEHICLEAll rights reservedCOMET K2 Competence Center - Initiated by the Federal Ministry of Transport, Innovation & Technology (BMVIT) and theFederal Ministry of Economics & Labour (BMWFI). Funded by FFG, Land Steiermark and Steirische Wirtschaftsförderung (SFG)The networked enterprise: Current and future trends in IT-based collaborationAlexander Richter (Bundeswehr University Munich) und Alexander Stocker (virtual vehicle)WEBIST 2013 – Special Session: Future Workplace 2013, Aachen, Germany
  2. 2. © VIRTUAL VEHICLEAll rights reserved Introduction Research approach Observed phenomena New organizational structures Changing communication practices Increasing individualization of employees Blurring of boundaries between work and life Approaches to cope with ConclusionAgendaMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 2
  3. 3. © VIRTUAL VEHICLEAll rights reserved Web World becomes more and more connected by ICT Consumers of information have transformed to producers Social media has become mainstream in linking humans Content is more and more accessed via mobile devices Cloud computing becomes mainstream (in private domain) … Organizations Web 2.0 concepts and technologies affect enterprises on a large scale Technologies from the public Web are getting adopted by organizations(internal and external platforms) Corporate Intranets become social Corporate Intranets (start to) become mobile …Introduction and MotivationMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 3
  4. 4. © VIRTUAL VEHICLEAll rights reserved Exploration of social software adoption in 20+ cases from industry(including Siemens, Capgemini, …) > 200 interviews Online Surveys Usage data analysis … Some cases studies are published on www.e20cases.org - > Our `Big Data` for deriving future trends in IT-based collaborationResearch approachMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 4
  5. 5. © VIRTUAL VEHICLEAll rights reserved Collaboration tools transformed to powerful collaboration infrastructuresallowing new modes of self organized collaboration Established information hierarchies break down due to increasing informalcommunication via platforms Transparency on the employee-level is increasing (through their sharing ofcontent in platforms) Experience and knowledge of employees becomes visible (Information) work can be done anywhere Management as defined by controlling, rules and instructions has totransform into leadership as defined by trust, commitment and dialogueObserved phenomenaNew organizational structuresMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 5
  6. 6. © VIRTUAL VEHICLEAll rights reserved Number of available information and communication channels is increasing Increased usage of multiple channels lead to a higher perceived informationoverload Employees need (support) to select the right channel to achieve theircommunication goals Corporate social software is by nature `open to use‘, i.e. its potentials areoften unlocked by trial and error Ubiquity of communication tools lead to changing individual interaction andcommunication practicesObserved phenomenaChanging communication practicesMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 6
  7. 7. © VIRTUAL VEHICLEAll rights reserved Transforming individual communication practices affect the way of doing work Performing work becomes more and more individual Requirements to a more comfortable and individualized working environment Technology acceptance is not only a question of generations Trade-off between comfort (i.e. demanded by employees) and security(forced by IT-department) becomes more and more apparentObserved phenomenaIncreasing individualization of employeesMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 7
  8. 8. © VIRTUAL VEHICLEAll rights reserved Same tools are used in private and business context Same mobile devices are used in private and business context(`bring your own device‘) Same collaboration platforms are used in private and business (`bring your own service) People become more connected via the social Web(`bring your own social network‘) Organizational borders start to open, enabling new modes of communicationwith internal and external stakeholders on tools from the private domainObserved phenomenaBlurring boundaries between work and lifeMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 8
  9. 9. © VIRTUAL VEHICLEAll rights reserved Reduce uncertainty among employees regarding their open choice in tools Collect usage examples in reports and lessons learned(i.e. collect individual success stories) Example: Internal Siemens Platforms References+ Make the plethora of platforms accessible from a single point Establish a central access point, go for the digital workplace(i.e. migrate wikis into one central wiki, establish Enterprise Search) Example: Internal Siemens Wikisphere, Siemens Technosearch Support employees to better handle the blurring of boundaries between workand life Create additional leeway, set clear areas of responsibility, let employees be ‚notavailable‘, respect their work-life balance Example: 1100 non-executive Volkswagen employees (with a blackberry) are unableto receive emails on their blackberry after work hoursApproaches to cope with trendsMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 9
  10. 10. © VIRTUAL VEHICLEAll rights reserved Current and future trends in IT-based collaboration Four trends from 20+ case studies New organizational structures Changing communication practices Increasing individualization of employees Blurring of boundaries between work and life Approaches to cope with them Reduce uncertainty in communication channel usage Establish a single access point to content, communication and collaboration(e.g. digital workplace) Support employees in keeping work-life balanceConclusionMay 2013 / J.Bernasch VIRTUAL VEHICLE Company presentation 10
  11. 11. © VIRTUAL VEHICLEAll rights reservedFurther informationwww.v2c2.atDr. Alexander Stocker – Area A Information and Process Managementalexander.stocker@v2c2.atVehicle concepts for the future.

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