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The Role of Information Literacy for the Integration of Refugees


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Presentation given at the Information and Media Literacy Conference in Passau, 2018. It describes the importance of digital literacy skills for the job searching process of refugees. It also presents the component of a curriculum for digital skills for this target group.

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The Role of Information Literacy for the Integration of Refugees

  1. 1. The Role of Information Literacy for the Integration of Refugees Dr. Violeta Trkulja & Dr. Juliane Stiller Berlin School of Library and Information Science, Humboldt-Universität zu Berlin November 23rd, 2018 - Information and Media Literacy Conference, Passau
  2. 2. Agenda ○  Motivation ○  Information literacy for the integration process ○  Studying Information Literacy Skills ○  On the Way to a Curriculum 2
  3. 3. 3Welcome refugees balloons by Takver (CC BY-SA 2.0)
  4. 4. 4AMPELMANN GmbH - Eigenes Werk, CC BY-SA 4.0,
  5. 5. Job-seeking increasingly moves online 5 60% of unemployed adults use the Internet to search and apply for a job vacancies offered online Weitzel, 2015
  6. 6. Untapped potential of refugees qualifications o  they work more often than other migrants in low-paid sectors, o  usually well below their actual qualification level 6
  7. 7. Digital skills help to … o  obtain information and make decisions o  participate in social and democratic processes 7
  8. 8. Integration activities in Germany ○  are not designed for job orientation ○  fail to impart people with Digital Information Literacy Skills ○  lack of targeted information about the German job market and the application processes 8
  9. 9. Ich zögere eigentlich meine Bewerbung zu schicken, weil […] ich nicht alle Voraussetzungen erfülle oder […] ich denke wegen der Nationalität, Staatsangehörigkeit, wegen der Sprachkenntnisse und manchmal […] weiß ich nicht ob es zwingend erforderlich ist oder nicht (Ingenieur, 33, aus Syrien) 9 „ „
  10. 10. Manchmal […] war ich eingeladen […] zu einem Termin bei der Agentur für Arbeit und […] ich dort war, habe ich bemerkt das ja Reinigungskräfte, Altenpflege oder Metallbau oder so was […] und habe ich ja am Ende gefragt, warum haben sie mich eigentlich eingeladen [...] (Ingenieur, 33, aus Syrien) 10 „ „
  11. 11. 11 Studying information literacy skills of refugees
  12. 12. 12 Survey 9 Tasks Studies 2017 7Participants Stiller & Trkulja, 2018
  13. 13. 13 Survey 9 Tasks Studies 2018 15Participants Think aloud Interviews 8Participants
  14. 14. Goals Understand deficits in finding, processing and analyzing information Design targeted courses that contribute to the development of digital skills 14 1 2
  15. 15. What shapes the design of the courses? 15 The Potter by Cris (CC-BY-NC 2.0)
  16. 16. #1 16 Level of Internet Affinity Dependant on device
  17. 17. #2 17 Cultural Background Personal networks
  18. 18. #3 18 Language Proficiency Searching in second language is harder
  19. 19. #4 19 Information Literacy in Context Applicable to real-world situations
  20. 20. On the Way to a Curriculum
  21. 21. Digital Skills during Job Search Basics Job orientation Application Work
  22. 22. Cross-Cutting Themes Digital Communication Research & Source Competence Privacy and Security Digital Content Creation
  23. 23. Basics Job orientation Application Work Digital Communication Research & Source Competence Privacy and Security Digital Content Creation
  24. 24. Future Work Evaluate & analysis of remaining data 24 Teaching first trial teaching refugees Digital learning Digitize modules
  25. 25. References van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2009). Improving digital skills for the use of online public information and services. Government Information Quarterly, 26(2), 333–340. 2008.11.002 Iordache, C., Mariën, I., & Baelden, D. (2017). Developing Digital Skills and Competences: A Quick-Scan Analysis of 13 Digital Literacy Models. Italian Journal of Sociology of Education, 9 (1), 6-30, doi:10.14658/pupj- ijse-2017-1-2 OECD (2016), "Skills for a Digital World: 2016 Ministerial Meeting on the Digital Economy Background Report", OECD Digital Economy Papers, No. 250, OECD Publishing, Paris. van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2014). Digital Skills - Unlocking the Information Society. Palgrave Macmillan US. Abgerufen von van Deursen, A. J. A. M., Helsper, E. J., & Eynon, R. (2015). Development and validation of the Internet Skills Scale (ISS). Information, Communication & Society, 19(6), 804–823. Deursen, A. J. A. M. van. (2010). Internet skills : vital assets in an information society. 10.3990/1.9789036530866 Weitzel, T., Eckhardt, A., Laumer, S., Maier, C., von Stetten, A., Weinert, C., & Wirth, J. (2015). Recruiting Trends 2015 - Eine empirische Untersuchung mit den Top-1.000-Unternehmen aus Deutschland sowie den Top-300- Unternehmen aus den Branchen Finanzdienstleistung, Otto-Friedrich-Universität Bamberg. Retrieved from Stiller, J., Trkulja, V., Chowdhury, G., McLeod, J., Gillet, V., & Willet, P. (2018). Assessing Digital Skills of Refugge Migrants During Job Orientation in Germany. In Transforming Digital Works, iConference 2018, Lecture Notes in Computer Science (Vol. 10766, p. S. 527-536). Cham: Springer. 25
  26. 26. Dr. Juliane Stiller juliane.stiller (at) Dr. Violeta Trkulja violeta.trkulja (at) @stillinsky @viokeka This slide deck is licensed under CC Attribution International 4.0 License The Research was supported by the OCLC/ALISE Library and Information Science Research Grant 2018