Workforce mobilisation in highways


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Presentation at Exor Knowledge Days, 2010

Realising the benefits of mobile working in highways maintenance requires process changes more than technology. This presentation explores some of the challenges and opportunities.

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Workforce mobilisation in highways

  1. 1. Workforce Mobilisation<br />Steven Feldman<br />KnowWhere Consulting<br />
  2. 2. Who is already using some form of mobile working?<br />
  3. 3. Is 2010 the tipping point for mobile workforces in Local Government?<br />
  4. 4. Agenda<br />What do we mean by workforce mobilisation?<br />Is it more than putting a mobile phone in someone’s pocket?<br />Opportunities for workforce mobilisation in Highways<br />Benefits<br />Some topics for consideration<br />
  5. 5. Workforce mobilisation isn’t<br />
  6. 6. Issuing mobile phones<br />
  7. 7. New high tech clipboards<br />
  8. 8. Home working<br />
  9. 9. Taking your office with you!<br />
  10. 10. Although it may include some or all of these!<br />
  11. 11. Workforce mobilisation is<br />“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”<br />
  12. 12. Mobile Nirvana<br />‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”<br />“Process tasks when and where it will be most efficient”<br />
  13. 13. Highways<br />Opportunities<br />“Most highways activity takes place in the field”<br />
  14. 14. Scheduled maintenance workflow<br />Plan Inspections<br />Inspect & Report<br />Assess & Schedule Work<br />Work<br />Inspect/Audit<br />Schedule next action<br />Mobility opportunity<br />
  15. 15. Reactive maintenance workflow<br />Assessed<br />Inspect & Report<br />Assess & Schedule Work<br />Request initiated<br />Work<br />Inspect/Audit<br />Reactive maintenance can be blended with planned<br />Time & Location are the linking factors<br />Mobility opportunity<br />
  16. 16. Inspections<br />
  17. 17. Works orders<br />
  18. 18. Real time rescheduling and routing<br />“Getting people and materials to the right place at the right time and adapting schedules in real time”<br />
  19. 19. Field based job initiation<br />
  20. 20. TMA notices and updates<br />
  21. 21. In a challenging financial environment<br />“managers need confidence that investments will deliver anticipated returns”<br />
  22. 22. Local GovernmentMobility Benefits<br />
  23. 23. Benefits<br />Service Quality<br />Productivity<br />Employee Satisfaction<br />Cost Reduction<br />Environment<br />
  24. 24. “this results in significant time and cost savings, and enables us to improve our customer service and response times.”<br />“provide updates to the member of the public who recorded the fault within a far shorter time frame.”<br />
  25. 25. Productivity<br />“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”<br />“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”<br />
  26. 26. Employee satisfaction<br />“People can spend more time in the field without losing contact with the office”<br />“Home working and job sharing are easily integrated with mobile working” <br />“Wasted time, poor communications, duplication is very frustrating and demotivating”<br />
  27. 27. Cost reduction<br />“If there are fewer people on average going into the office, property estates can be rationalised”<br />“Less journeys would mean lower fuel and vehicle costs” <br />
  28. 28. Environmental<br />“If a building can be disposed of, so can its carbon overhead”<br />“Reducing mileage travelled will save fuel, money and the environment”<br />
  29. 29. Some topics for consideration<br />
  30. 30. ?<br />Which applications?<br />Business process design<br />Communications<br />Costs<br />Availability<br />Reliability<br />Coverage<br />People Issues<br />Hardware<br />Ruggedised laptops<br />Handhelds<br />Custom devices<br />GPS<br />Storage<br />Cameras<br />
  31. 31. But most importantly<br />“You need a workforce mobilisation strategy”<br />
  32. 32. Discuss in the Workshop this afternoon<br />
  33. 33. Thank You<br />