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服務設計 (Service Design) 和精實思維 (Lean Thinking) 有什麼關連嗎?本次分享從精實思維的核心精神開始,輔以 Village Laundry Service 和 Amazon 的例子說明,再帶到服務設計的五個原則和三個應用工具。
越能掌握精實思維的核心概念越能瞭解服務設計的基本精神。
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