Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Kingfisher Overview Document


Published on

Published in: Education, Business
  • sir pplease send me this ppt n my id::-
    as i am a very keenly intrested in ub groups and it will help me to understand my dream company from a near prespecyive.
    thanking u in appreciation
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

Kingfisher Overview Document

  1. 1. Kingfisher Communication Overview Document prepared by Steve Parton Kingfisher Communication Effective Communication Specialists
  2. 2. Kingfisher Communication <ul><li>Kingfisher Communication is a bespoke consultancy that specialises in effective face-to-face communication. Advising on all aspects of spoken communication, ranging from one-on-one meetings to large corporate presentations. </li></ul><ul><li>Using real life business situations and opportunities, we help you and your team become more effective and confident communicators, enhancing the ability to develop better client relationships and win more business. </li></ul><ul><li>Focusing on what puts each person at ease in a high-stress environment, and then encouraging them to employ their own innate communications style </li></ul><ul><li>We believe there are two key ingredients in becoming an exceptional communicator: Communicating with confidence and passion </li></ul><ul><li> Delivering the message with clarity and relevance to the listener </li></ul>
  3. 3. Our Core Areas <ul><li>Persuasive presentation skills </li></ul><ul><li>Pitch Consulting </li></ul><ul><li>Sales communication </li></ul><ul><li>Effective communication skills </li></ul><ul><li>Negotiation and influencing skills </li></ul>
  4. 4. Why Us? <ul><li>Planning Skills </li></ul><ul><li>Delivery skills </li></ul><ul><ul><li>Connecting with the listener </li></ul></ul><ul><ul><li>Eye Contact </li></ul></ul><ul><ul><li>Use of voice, gesturing and movement </li></ul></ul><ul><li>Listening Skills </li></ul><ul><li>Questioning Skills </li></ul><ul><li>Persuasive Messaging </li></ul><ul><li>Business Communication Styles </li></ul><ul><li>Client Focus </li></ul><ul><ul><li>Understanding the client </li></ul></ul><ul><ul><li>Building and maintaining rapport </li></ul></ul><ul><li>Creativity </li></ul>How we develop genuine behaviour change
  5. 5. Maximising Value – Our Approach Needs Analysis Solution Development Programme Review Establish and confirm management expectations Conduct research and Communication audit Determine specific skills development priorities Determine skills development objectives Develop appropriate development model for pilot programme Develop measurement criteria (if required) Present findings to management for sign off Communicate to group Possible Approach Skills Development Programme: Pitching for Success Advanced Presentation Skills Group Session One-to-One Coaching Present findings and recommendations DBS feedback - effectiveness and suitability of approach Assess outcomes Conduct 3/6 month review
  6. 6. Our Approach <ul><li>We coach and train individuals, either one-to-one or in groups, to help them communicate consistently at their most effective level possible. </li></ul><ul><li>The overall goal is to develop and deliver fully integrated solutions </li></ul><ul><li>We help individuals understand their own communication style and how it impacts on others, to improve the effectiveness of their communication. </li></ul><ul><li>We provide support in preparing for specific events including:  </li></ul><ul><ul><li>Client/customer presentations  </li></ul></ul><ul><ul><li>Media briefings </li></ul></ul><ul><ul><li>Internal presentations  </li></ul></ul><ul><ul><li>Board room briefings  </li></ul></ul><ul><ul><li>Conferences  </li></ul></ul><ul><ul><li>New product launches  </li></ul></ul><ul><ul><li>New business pitches / beauty parades  </li></ul></ul>
  7. 7. Our Experience <ul><li>We have extensive experience working across a number of sectors, focusing on the development of a wide range of communication issues through consultancy, coaching, training and support to enhance confidence, clarity and persuasion whilst communicating. </li></ul><ul><li>Some of our recent work has included: </li></ul><ul><ul><li>Sales and Communication skills training programme for business and private banking teams </li></ul></ul><ul><ul><li>Helping sales teams develop more effective client relationships </li></ul></ul><ul><ul><li>Pitching for Success project with Corporate Banking </li></ul></ul><ul><ul><li>One-to-one coaching with director level executives </li></ul></ul><ul><ul><li>Coaching research analysts on dealing with the media </li></ul></ul><ul><ul><li>Helping a sales and marketing team pitch more effectively to key clients </li></ul></ul><ul><ul><li>Streamlining pitching processes and simplifying technical information to be more persuasive to clients </li></ul></ul>
  8. 8. <ul><li>Some examples of our recent work are included on the following slides </li></ul>Our Experience
  9. 9. Presentation Skills Issue The team needed to maximise the impact on their clients when positioning their product range in order to increase the amount of business converted as a consequence of their meetings Solution Skills development programme developed aimed at increasing participants confidence, the clarity of their messages, the flexibility in their approach and their ability to present their solutions persuasively Outcome Increased confidence, clarity and persuasion Enhanced delivery skills (i.e. eye contact, use of voice and appropriate body language) More comfortable interaction with visual aids/supporting material Greater relevance in client material “ I know you have been successful, people are using your processes and language around the offices, and have much greater focus on our clients” – Head of Regional Bank “ I put the new skills into practise every time I present to clients. our approach is now much simpler and more direct” – Team leader
  10. 10. Pitch Consulting Issue The team needed to improve their success ratio Solution Developed programme to increase persuasiveness of communication in competitive pitches using live business opportunities Account planning with simple process to manage opportunity Audit of marketing communication to align with face-to-face communication Simple process to quickly organise and tailor messages Coaching on live opportunity Development of an ‘evidence bank’ to increase persuasiveness Outcome Better understanding of organisations strengths and weaknesses relative to each new business opportunity Opportunities tracked and learning captured and shared Communication plan with realigned messaging agreed with marketing manager “ Our pitches are much better organised and we are now able to identify and focus on the real issues” – Pitch Leader
  11. 11. Sales Skills Issue The bank needed to develop more meaningful and lasting client relationships to gain a deeper understanding and focus on the client’s needs, and display a greater level of confidence when interacting with clients Solution Worked across all 15 divisions of the bank at the highest level in order to design a programme to provide a better understanding of the client needs and values, improved questioning and listening skills. Simple process to quickly organise and tailor messages Outcome Increased ability to identify and exploit client values Greater focus on client issues More successful and meaningful client relationships Greater control, confidence and flexibility when presenting More relevance in pitch-books “ I look at, and listen to my clients in a completely different way now – it is amazing what clues they give even politely” – VP Energy and Power “ We now make a much greater effort to make things clearer for our clients” – MD Syndicated Finance
  12. 12. Effective Communication Issue Internal communications to improve quality of pitch-books, currently 13-20 drafts per pitch-book. Desk top publishing costs of £500,000 to £600,000 per month. Low morale within associates and analysts Solution Designed a bottom-up solution focusing on improving internal communication effectiveness between senior bankers and associates and analysts Outcome Less drafts of pitch-books – improved productivity Pitch-books addressing client’s values More focused briefings Improved communication skills “ People tend to recycle these books – though perhaps for not much longer” – Senior Associate
  13. 13. Contact Details If you would like any additional information or would like to discuss a communication issue please contact: Steve Parton Managing Director Kingfisher Communication Effective Communication Specialists [email_address] 0118 971 3349 (Office) 07979 691007 (Mobile)