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After the Contracts Are Signed: Busing the Most Common Myths in HR Technology

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After the Contracts Are Signed: Busing the Most Common Myths in HR Technology - Presentation slides presented by Steve Boese and Trish McFarlane at the SHRM Annual Conference, June 30, 2015.

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After the Contracts Are Signed: Busing the Most Common Myths in HR Technology

  1. 1. AFTER THE CONTRACTS ARE SIGNED B U S T I N G T H E M O S T C O M M O N H R T E C H I M P L E M E N T A T I O N M Y T H S
  2. 2. PRESENTING... YOUR PRESENTERS Trish McFarlane CEO, Principal Analyst H3 HR Advisors Steve Boese Co-Chairman HR Technology Conference
  3. 3. TODAY'S LINEUP... TYING IMPLEMENTATION TO BUSINESS OUTCOMES •Implementation Configuration Considerations •Training •Adoption •Promotions/Raises/High Fives
  4. 4. BUSTING THE HR TECHNOLOGY IMPLEMENTATION MYTHS
  5. 5. MYTH: DATA SHOWS ALL ORGANIZATIONS ARE MOVING TO SAAS
  6. 6. BENEFITS OF SAAS
  7. 7. CONCERNS ABOUT SAAS
  8. 8. MYTH: YOU DON'T NEED AN IMPLEMENTATION PLAN- THE VENDOR HAS ONE
  9. 9. IMPLEMENTATION PLAN CHECKLIST • Executive sponsor identification • Members of implementation team • Purpose, intent and scope of the implementation – Data included – Business requirements – Systems integration requirements – Workflow mapping/ process updates • Creation of user cases • Testing • Potential roadblocks and Checkpoints
  10. 10. MYTH: KEEP YOUR TEAM SMALL, MORE RESOURCES CAUSE MORE CONFUSION
  11. 11. THE RIGHT IMPLEMENTATION TEAM MAKES ALL THE DIFFERENCE • Project Manager • System Administrator (Can be HR or IT) • Key stakeholders (Department leaders and end users) • Executive Sponsor • System super users • Trainers • Communication leader
  12. 12. MYTH: EVERYONE IN THE COMPANY WILL BE EXCITED ABOUT THE CHANGE
  13. 13. IMPORTANCE OF A CHANGE MANAGEMENT PLAN
  14. 14. MYTH - FUNCTIONALITY IS MORE IMPORTANT THAN USER EXPERIENCE
  15. 15. EXPECTATIONS FOR WORKPLACE TECHNOLOGIES HAVE GROWN
  16. 16. MYTH - DURING IMPLEMENTATION, YOU SHOULD AUTOMATE EXISTING PROCESSES
  17. 17. MODERN TECH PROVIDES THE OPPORTUNITY TO REDESIGN AND IMPROVE • One major benefit of packaged HR technology is the standardization and simplification of processes • Customizations, workarounds, and 'uniqueness' contributes more to the time, cost, and complexity of tech projects • Pro Tip: Let the implementation be your impetus to simplify, standardize, and improve outdated, inefficient processes
  18. 18. MYTH - ALL CLOUD HR SYSTEMS INTEGRATE EASILY WITH EACH OTHER
  19. 19. EVERY NEW HR SYSTEM CREATES INTEGRATION CHALLENGES • Understand needed system integration requirements EARLY • Dedicate time, budget, and resources to documenting, building, testing, and MAINTAINING integrations • Pro Tip: Try to work with your 'Core' supplier's approved partners and their validated integrations Learning Workforce Planning Compensation Talent Management Recruiting Core HR
  20. 20. MYTH - SECURITY OF HR AND EMPLOYEE DATA IS THE VENDOR'S PROBLEM
  21. 21. SECURITY IS EVERYONE'S JOB • Partner with your internal IT, Audit, and Legal teams to identify security requirements • Raise data security, service level, backup, and failure recovery needs early, and include testing time • Reinforce a culture of employee awareness, best practices, and data stewardship across HR and end users Pro Tip: Listen to HR Happy Hour 216 - 'Keeping Your HR Data Secure' with ADP's Chief Security Officer for more on the how and why to approach HR systems and data security
  22. 22. MYTH - TESTING IS A STEP THAT I.T. SHOULD HANDLE
  23. 23. TESTING IS A TEAM SPORT • Technical testing types – Unit – System – Integration – Stress – Regression • Functional testing types – Process/Function – Usability – Pilot or Beta – Acceptance – Regression
  24. 24. MYTH - TRAINING? IT'S NOT NEEDED WITH MODERN HR TECHNOLOGY
  25. 25. A MATRIX APPROACH TO TRAINING • User needs are different and thus training can't be 'one size fits all' • The biggest barriers to user adopt are 'What's in it for me?' followed by 'I don’t know how to do this' • Pro Tip: Plan casual/infrequent user training and communication as close to when you need the users to engage
  26. 26. BIG FINISH... • Technology has changed, massively, but key elements of project management, change management, and exec support still remain • Don’t underestimate how little most folks embrace change • Stay focused on the business drivers that led you to even start in the first place
  27. 27. SPECIAL THANKS TO SIERRA-CEDAR Stacey Harris 2015- 2016 HR Systems Survey http://www.sierra-cedar.com/survey-twitter-sc/
  28. 28. CONTACT INFORMATION Trish McFarlane • Trish@H3HR.com • @TrishMcFarlane • www.h3hr.com Steve Boese • Steve@H3HR.com • @SteveBoese • www.h3hr.com

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