The www of
Mastering
E-mail Overload
Halve the time,
double your results and
triple your productivity
when using e-mail
St...
Today’s agenda
 The impact of e-mail ‘overload’
 3 strategic ‘Best Practice’ strategies
 W hen
 W hat
 W here
 9 spe...
Pace of Information
Overload
Solutions for Success 2014 www.emailtiger.com.au
Solutions for Success 2014 www.emailtiger.com.au
The 7 Critical Impacts of Email &
Information Overload?
1: Interruptions
2: Loss of focus
3: Multi-tasking
4: Poor decisio...
Solutions for Success 2014 www.emailtiger.com.au
www.emailtiger.com.au/special-report
Mastery
Smart
Effective
Survival
Overloaded / Overwhelmed
The Solution
Volume of email and time taken to process it
The www of
Mastering
Email
Overload
When
What
Where
Solutions for Success 2014 www.emailtiger.com.au
1.When
Control when you
do and when you
do NOT look at
your email
The Three Strategies . . .
Solutions for Success 2014 ww...
1.When
• Schedule times to check
e-mail (rather than
react as they arrive)
Solutions for Success 2014 www.emailtiger.com.a...
Schedule times to
check email
Solutions for Success 2014 www.emailtiger.com.au
When
What
Where
The www of
Mastering
Email
...
Eliminate E-mail ‘as an interruption’
Solutions for Success 2014 www.emailtiger.com.au
Solutions for Success 2014 www.emailtiger.com.au
Multi-tasking
As a result of constant
interruptions, do you find
that you...
‘Single tasking’ email
versus
‘multi-tasking’
Solutions for Success 2014 www.emailtiger.com.au
Solutions for Success 2014 www.emailtiger.com.au
Best times to check email?
Email
Tasks
http://pomodorotechnique.com
Solutions for Success 2014 www.emailtiger.com.au
Best times to check email?
Email
TasksTasks
Email
Twice per hour
16+ time...
Solutions for Success 2014 www.emailtiger.com.au
Best times to check email?
Email
TasksTasks
Email
Email
Tasks
Email
Tasks...
7 Reasons Why You Should NOT Check Email
First Thing in the Morning?
1: The inbox is NOT your to-do list
2: Starting with ...
Solutions for Success 2014 www.emailtiger.com.au
Best times to check email?
Email
Tasks
Once per hour
8+ times per day!
Shift your working paradigm
Solutions for Success 2014 www.emailtiger.com.au
Make Calendar your default setting
Solutions for Success 2014 www.emailtiger.com.au
Make Calendar your default setting
Solutions for Success 2014 www.emailtiger.com.au
Open mailbox in a
separate window
Solutions for Success 2014 www.emailtiger.com.au
Best times to check email?
Research shows that for most people, in most o...
1.When
Solutions for Success 2014 www.emailtiger.com.au
The Three Strategies . . .
• Schedule times to check
e-mail (rathe...
Schedule times to
check email
Turn off all
email alerts
Solutions for Success 2014 www.emailtiger.com.au
When
What
Where
T...
Turn off ALL e-mail alerts
Solutions for Success 2014 www.emailtiger.com.au
1.When
Solutions for Success 2014 www.emailtiger.com.au
The Three Strategies . . .
• Schedule times to check
e-mail (rathe...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Solutions for Success 2014 www.emailtiger.com....
Solutions for Success 2014 www.emailtiger.com.au
TimeValue
Quality
QuickCheap
Good
As a receiver
The Customer Service Inte...
Solutions for Success 2013 www.emailtiger.com.au
My New Personal E-mail Policy
In an effort to increase my personal produc...
Manage Expectations
Solutions for Success 2014 www.emailtiger.com.au
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Solutions for Success 2014 www.emailtiger.com....
2.What
What to do with each email
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
2.What
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Handle each email
ONLY ONCE – use the...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Use the 4D
methodology
Solutions for Success 2...
1. DITCH / DELETE
2. DEAL (2 mins)
3. DELEGATE
4. DECIDE
• WHERE - File (Move to a Folder / File along with)
• WHEN - Conv...
4D methodology exercise
Solutions for Success 2014 www.emailtiger.com.au
4004
emails
processed in
25 minutes
by 11 people
...
4D methodology exercise
Solutions for Success 2014 www.emailtiger.com.au
1105
emails
processed in
20 minutes
by 8 people
u...
2.What
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Handle each email
ONLY ONCE – use the...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Automate with
rules
Use the 4D
methodology
Sol...
Use rules to automate processes
Solutions for Success 2014 www.emailtiger.com.au
the
‘cc rule’
• All staff
• Newsletters/ezines
• Personal
• Google ‘alerts’
• _______?
Use rules to automate processes
Solutions for Suc...
2.What
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Handle each email
ONLY ONCE – use the...
Clarify expectations
& parameters
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Automate wit...
Clarify expectations and parameters
Solutions for Success 2014 www.emailtiger.com.au
Clarify expectations
& parameters
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Automate wit...
3. Where
Where to quickly file each email
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
3. Where
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Reduce mailbox size
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Reduce your
mailbox size
Solutions for Success...
According to research by Permessa, based
on 15 years of experience with leading
global enterprises,
80% of email volume
co...
Reduce mailbox size
Solutions for Success 2014 www.emailtiger.com.au
Solutions for Success 2014 www.emailtiger.com.au
Reduce mailbox size
Solutions for Success 2014 www.emailtiger.com.au
Reduce mailbox size
IN
FOLDE
R
SIZE
3. Where
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Reduce mailbox size
• Use links ins...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Document links
not attachments
Reduce your
mai...
Solutions for Success 2014 www.emailtiger.com.au
Use document links instead of
attachments
What are some of the
disadvanta...
3. Where
The Three Strategies . . .
Solutions for Success 2014 www.emailtiger.com.au
• Reduce mailbox size
• Use links ins...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Document links
not attachments
Reduce your
mai...
Simplify Email Folder Structure
Outlook 2007 Outlook 2010
Solutions for Success 2014 www.emailtiger.com.au
1: Separate
‘fi...
Schedule times to
check email
Turn off all
email alerts
Manage
expectations
Document links
not attachments
Reduce your
mai...
This webinar includes:
 PDF copy of today’s slideshow
and webinar recording
 Article:
 Special Report on The 7 Critical...
7 Ways to Write More
Effective Email
Help! Where Should I Keep
All This Email (and find it
again quickly later)?
Constant ...
Each webinar includes;
•a handout to help you capture ideas and
notes for each topic
•access to recording and slideshow of...
Solutions for Success 2014 www.emailtiger.com.au
1
2
3
4
5
6
Staff Survey (on-line)
Awareness presentations
The WWW of Ma...
Stay in touch and up-to-date
www.emailtiger.com.au
Steuart G. Snooks
Email Strategist &
Productivity Expert
Conference pre...
The www of
Mastering
E-mail Overload
Halve the time,
double your results and
triple your productivity
when using e-mail
St...
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The WWW of Mastering Email Overload webinar

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3 life changing strategies that will change the way your work . . . forever!

* Are you struggling to keep up with ever increasing email volumes?
* Do you get constant email interruptions?
* Would you like to get your inbox under control?

In just 60 minutes, we will show you a proven approach to better managing this critical aspect of your daily work, looking at these 3 life-changing strategies;

* WHEN to check email, when not to (and why)
* WHAT to do with each mail so you handle it only once
* WHERE to file, store and archive email for quick and easy retrieval

This webinar will unpack the 3 strategic steps, 9 specific actions and numerous practical tips you can take to quickly get a grip on email overload, gain more control, reduce frustration, save an enormous amount of time and radically improve your productivity.

What you learn will change the way you work . . . forever!

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  • So, if you’d like to move from where you are now, the Email Mastery webinar series will help you make progress towards being effective, smart and ultimately master your e-mail.
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • The first strategy for eliminating email overload is to decrease frequency; decrease the frequency with which are checking not only our email but also all the other sources of information such as twitter, facebook, text messages etc
  • And now, I’m happy to be available for any questions you may have about today’s webinar and the subject of Email Overload or Email Effectiveness in general.
    So, just ask me a question . . .
  • So there it is, that’s the Email Mastery webinar series.
    It contains all that you need to know to get control of email in your life.
  • Each of these webinars includes additional resources to help you master the skills that you’ll learn.
    There’s a handout for you to work through making your own notes during the webinar
    There’s access to a recorded version of the webinar in case you’re not able to attend on the date it is broadcast. The recording also allows you to go over the material again at your leisure later.
    Each webinar has a series of email tips that will be sent to you on a regular (but not intrusive) basis to remind and reinforce the key things you will have learnt
    And finally, if you need some additional help by way of some 1:1 coaching, there are packages to suit your requirements available at special AFIST member rates upon request.
  • And now, I’m happy to be available for any questions you may have about today’s webinar and the subject of Email Overload or Email Effectiveness in general.
    So, just ask me a question . . .
  • The WWW of Mastering Email Overload webinar

    1. 1. The www of Mastering E-mail Overload Halve the time, double your results and triple your productivity when using e-mail Steuart Snooks E-mail Strategist & Productivity Expert www.emailtiger.com.au
    2. 2. Today’s agenda  The impact of e-mail ‘overload’  3 strategic ‘Best Practice’ strategies  W hen  W hat  W here  9 specific actions & 27 practical tips Solutions for Success 2014 www.emailtiger.com.au
    3. 3. Pace of Information Overload Solutions for Success 2014 www.emailtiger.com.au
    4. 4. Solutions for Success 2014 www.emailtiger.com.au
    5. 5. The 7 Critical Impacts of Email & Information Overload? 1: Interruptions 2: Loss of focus 3: Multi-tasking 4: Poor decision-making 5: Lack of ‘think’ time 6: Organisational dysfunction 7: Mental health & well-being 8: Quality of life Solutions for Success 2014 www.emailtiger.com.au
    6. 6. Solutions for Success 2014 www.emailtiger.com.au www.emailtiger.com.au/special-report
    7. 7. Mastery Smart Effective Survival Overloaded / Overwhelmed The Solution Volume of email and time taken to process it
    8. 8. The www of Mastering Email Overload When What Where Solutions for Success 2014 www.emailtiger.com.au
    9. 9. 1.When Control when you do and when you do NOT look at your email The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au
    10. 10. 1.When • Schedule times to check e-mail (rather than react as they arrive) Solutions for Success 2014 www.emailtiger.com.au The Three Strategies . . . Nathan Zeldes Timothy Ferriss The #1 solution to information overload
    11. 11. Schedule times to check email Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    12. 12. Eliminate E-mail ‘as an interruption’ Solutions for Success 2014 www.emailtiger.com.au
    13. 13. Solutions for Success 2014 www.emailtiger.com.au Multi-tasking As a result of constant interruptions, do you find that you start to multi-task? Do you often have 2 or 3 files open on your desk? Does your computer often have 4 or 5 windows (or more) open at once?
    14. 14. ‘Single tasking’ email versus ‘multi-tasking’ Solutions for Success 2014 www.emailtiger.com.au
    15. 15. Solutions for Success 2014 www.emailtiger.com.au Best times to check email? Email Tasks http://pomodorotechnique.com
    16. 16. Solutions for Success 2014 www.emailtiger.com.au Best times to check email? Email TasksTasks Email Twice per hour 16+ times per day!
    17. 17. Solutions for Success 2014 www.emailtiger.com.au Best times to check email? Email TasksTasks Email Email Tasks Email Tasks Tasks Email Don’t start with email - get some work done first and then ‘reward’ yourself for your accomplishment(s)
    18. 18. 7 Reasons Why You Should NOT Check Email First Thing in the Morning? 1: The inbox is NOT your to-do list 2: Starting with email makes you REactive rather than PROactive 3: Ignorance is bliss! 4: Avoids short-term gratification to achieve longer term results 5: Checking e-mail is an excuse for a lack of priorities 6: Your morning energy and alertness should be directed to higher priorities 7: Controls unmanaged and unspoken expectations Solutions for Success 2014 www.emailtiger.com.au
    19. 19. Solutions for Success 2014 www.emailtiger.com.au Best times to check email? Email Tasks Once per hour 8+ times per day!
    20. 20. Shift your working paradigm Solutions for Success 2014 www.emailtiger.com.au
    21. 21. Make Calendar your default setting Solutions for Success 2014 www.emailtiger.com.au
    22. 22. Make Calendar your default setting Solutions for Success 2014 www.emailtiger.com.au Open mailbox in a separate window
    23. 23. Solutions for Success 2014 www.emailtiger.com.au Best times to check email? Research shows that for most people, in most office-based roles, checking e-mail at 4 planned times a day (to a max of 45 mins each time) allows you to turn all e-mail around in a 24 hour period. Early in the day, as ‘second thing’ (after checking your calendar!1 2 3 4 About 30-45 minutes before your lunch break (NOT mid-morning) Any time that suits you during the afternoon About 30-45 minutes before you finish for the day
    24. 24. 1.When Solutions for Success 2014 www.emailtiger.com.au The Three Strategies . . . • Schedule times to check e-mail (rather than be interrupted) • Turn off e-mail alerts
    25. 25. Schedule times to check email Turn off all email alerts Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    26. 26. Turn off ALL e-mail alerts Solutions for Success 2014 www.emailtiger.com.au
    27. 27. 1.When Solutions for Success 2014 www.emailtiger.com.au The Three Strategies . . . • Schedule times to check e-mail (rather than be interrupted) • Turn off e-mail alerts • Manage expectations
    28. 28. Schedule times to check email Turn off all email alerts Manage expectations Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    29. 29. Solutions for Success 2014 www.emailtiger.com.au TimeValue Quality QuickCheap Good As a receiver The Customer Service Interaction
    30. 30. Solutions for Success 2013 www.emailtiger.com.au My New Personal E-mail Policy In an effort to increase my personal productivity and efficiency I am implementing a new approach to managing my email. I have recently come to understand that I spend too much time shuffling through a stack of emails in my inbox and not enough time focusing on my real work, that is, the stuff I'm actually paid to do! Email has become an unnecessary distraction that is creating longer lead times on my ever-growing 'to-do' list. Consequently, I have decided that serious change is required. Therefore, I will now only be checking and responding to my email at approx. noon and 4pm on weekdays. I shall try to get back to you via email in a timely manner and will most certainly be handling my email in a way that is seen as professional and responsive. Therefore, if you need a response from me outside of these times, please do call me on my mobile number. It'd be good to hear your voice anyway - much more personal than electronic mail! I trust my new approach to email helps you get the most out of me. For my part, I believe it will allow me to spend more time on productive work output and creating value for my organisation. Thanks greatly; I'm looking forward to putting email back where it belongs; supporting my work, not driving it! Managing Expectations
    31. 31. Manage Expectations Solutions for Success 2014 www.emailtiger.com.au
    32. 32. Schedule times to check email Turn off all email alerts Manage expectations Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    33. 33. 2.What What to do with each email The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au
    34. 34. 2.What The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Handle each email ONLY ONCE – use the proven 4D method
    35. 35. Schedule times to check email Turn off all email alerts Manage expectations Use the 4D methodology Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    36. 36. 1. DITCH / DELETE 2. DEAL (2 mins) 3. DELEGATE 4. DECIDE • WHERE - File (Move to a Folder / File along with) • WHEN - Convert to a Task or Calendar item • WAIT - Add to a Watch List (pending reply) Use the 4D methodology Solutions for Success 2014 www.emailtiger.com.au
    37. 37. 4D methodology exercise Solutions for Success 2014 www.emailtiger.com.au 4004 emails processed in 25 minutes by 11 people using the 4D method
    38. 38. 4D methodology exercise Solutions for Success 2014 www.emailtiger.com.au 1105 emails processed in 20 minutes by 8 people using the 4D method
    39. 39. 2.What The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Handle each email ONLY ONCE – use the proven 4D method • Use rules to automate processes
    40. 40. Schedule times to check email Turn off all email alerts Manage expectations Automate with rules Use the 4D methodology Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    41. 41. Use rules to automate processes Solutions for Success 2014 www.emailtiger.com.au the ‘cc rule’
    42. 42. • All staff • Newsletters/ezines • Personal • Google ‘alerts’ • _______? Use rules to automate processes Solutions for Success 2014 www.emailtiger.com.au
    43. 43. 2.What The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Handle each email ONLY ONCE – use the proven 4D method • Use rules to automate processes • Clarify expectations & parameters with others
    44. 44. Clarify expectations & parameters Schedule times to check email Turn off all email alerts Manage expectations Automate with rules Use the 4D methodology Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    45. 45. Clarify expectations and parameters Solutions for Success 2014 www.emailtiger.com.au
    46. 46. Clarify expectations & parameters Schedule times to check email Turn off all email alerts Manage expectations Automate with rules Use the 4D methodology Solutions for Success 2014 www.emailtiger.com.au When What Where The www of Mastering Email Overload
    47. 47. 3. Where Where to quickly file each email The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au
    48. 48. 3. Where The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Reduce mailbox size
    49. 49. Schedule times to check email Turn off all email alerts Manage expectations Reduce your mailbox size Solutions for Success 2014 www.emailtiger.com.au Clarify expectations & parameters Automate with rules Use the 4D methodology When What Where The www of Mastering Email Overload
    50. 50. According to research by Permessa, based on 15 years of experience with leading global enterprises, 80% of email volume comes from just 4% of messages which, in turn, typically comes from just 1% of the user community. Reduce mailbox size Solutions for Success 2014 www.emailtiger.com.au
    51. 51. Reduce mailbox size Solutions for Success 2014 www.emailtiger.com.au
    52. 52. Solutions for Success 2014 www.emailtiger.com.au Reduce mailbox size
    53. 53. Solutions for Success 2014 www.emailtiger.com.au Reduce mailbox size IN FOLDE R SIZE
    54. 54. 3. Where The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Reduce mailbox size • Use links instead of attachments
    55. 55. Schedule times to check email Turn off all email alerts Manage expectations Document links not attachments Reduce your mailbox size Solutions for Success 2014 www.emailtiger.com.au Clarify expectations & parameters Automate with rules Use the 4D methodology When What Where The www of Mastering Email Overload
    56. 56. Solutions for Success 2014 www.emailtiger.com.au Use document links instead of attachments What are some of the disadvantages of sending attachments? What are some of the advantages of using document links?
    57. 57. 3. Where The Three Strategies . . . Solutions for Success 2014 www.emailtiger.com.au • Reduce mailbox size • Use links instead of attachments • Simplify your email folder structure
    58. 58. Schedule times to check email Turn off all email alerts Manage expectations Document links not attachments Reduce your mailbox size Simplify email folder structure Solutions for Success 2014 www.emailtiger.com.au Clarify expectations & parameters Automate with rules Use the 4D methodology When What Where The www of Mastering Email Overload
    59. 59. Simplify Email Folder Structure Outlook 2007 Outlook 2010 Solutions for Success 2014 www.emailtiger.com.au 1: Separate ‘finished’ from ‘unfinished’ work 2: Create 4 or 5 ‘primary’ folders Filing cabinet
    60. 60. Schedule times to check email Turn off all email alerts Manage expectations Document links not attachments Reduce your mailbox size Simplify email folder structure Solutions for Success 2014 www.emailtiger.com.au Clarify expectations & parameters Automate with rules Use the 4D methodology When What Where The www of Mastering Email Overload
    61. 61. This webinar includes:  PDF copy of today’s slideshow and webinar recording  Article:  Special Report on The 7 Critical Impacts of Email & Information Overload and mp3 recording of interview  Series of 9 ‘how to’ Email tips  Special offer for Email Mastery webinar series Solutions for Success 2014 www.emailtiger.com.au
    62. 62. 7 Ways to Write More Effective Email Help! Where Should I Keep All This Email (and find it again quickly later)? Constant Email Interruptions & Multi- tasking – is there a better way? Introduction to Email Overload and What You Can Do About it An Empty In-box: Is it possible (or even desirable)? Why you should NOT check email first thing in the morning! Email Mastery Webinar Series Solutions for Success 2014 www.emailtiger.com.au
    63. 63. Each webinar includes; •a handout to help you capture ideas and notes for each topic •access to recording and slideshow of the webinar •series of follow up email tips to remind & reinforce key learnings •1:1 on-line coaching available upon request Email Mastery Webinar Series Solutions for Success 2014 www.emailtiger.com.au
    64. 64. Solutions for Success 2014 www.emailtiger.com.au 1 2 3 4 5 6 Staff Survey (on-line) Awareness presentations The WWW of Mastering Email Overload (45-90 mins) Training workshops Taming the Email Tiger – (half day plus ‘hands-on’ application) 7 Ways to Write More Effective Email (90 mins) The Science of Email Influence (90 mins) Follow up and Support  Series of email tips, articles, resources, checklists, audio CDs etc Online learning The Email Mastery webinar series 1:1 Email Coaching Where to from here?
    65. 65. Stay in touch and up-to-date www.emailtiger.com.au Steuart G. Snooks Email Strategist & Productivity Expert Conference presentations E-mail audits/surveys Consulting & advice Keynote speaking Research papers Workshops Blog posts Audio CDs Webinars Seminars Coaching E-books Articles Ideas Tips
    66. 66. The www of Mastering E-mail Overload Halve the time, double your results and triple your productivity when using e-mail Steuart Snooks E-mail Strategist & Productivity Expert www.emailtiger.com.au

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