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7+ Ways to Write More Effective Email slideshow for participants

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7+ Ways to Write More Effective Email slideshow for participants

  1. 1. © Solutions for Success 2017 www.steuartsnooks.com.au Presented by Steuart Snooks Australia’s leading Email Productivity Expert
  2. 2. © Solutions for Success 2017 www.steuartsnooks.com.au Overloaded / Overwhelmed © Solutions for Success 2017 www.steuartsnooks.com.au Context Concepts Content Write clear, concise, actionable email 7+ Ways to Write More Effective Email Session Agenda The impact of email
  3. 3. © Solutions for Success 2017 www.steuartsnooks.com.au 7+ Ways to Write More Effective E-mail 1: Think first – is e-mail the best way for this message/person 2: The Challenge of Communicating in the Age of Speed 3: What is Your Desired Outcome? 4: How to Write Better Subject Lines 5: Automate Your Follow up 6: Why the Inverted Pyramid Structure works best 7: Why You Should Write an E-mail Backwards 8: Use Delay Delivery for Your Emails © Solutions for Success 2017 www.steuartsnooks.com.au
  4. 4. © Solutions for Success 2017 www.steuartsnooks.com.au Overloaded / Overwhelmed © Solutions for Success 2017 www.steuartsnooks.com.au Context Concepts Content The impact of email Write clear, concise, actionable email 7+ Ways to Write More Effective Email Session Agenda
  5. 5. © Solutions for Success 2017 www.steuartsnooks.com.au The Impact of Email © Solutions for Success 2017 www.steuartsnooks.com.au
  6. 6. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au E-mail is THE leading cause of preventable productivity loss in organisations today Forbes Magazine ” “
  7. 7. © Solutions for Success 2017 www.steuartsnooks.com.au e-Mastery Model © Solutions for Success 2017 www.steuartsnooks.com.au
  8. 8. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au
  9. 9. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Struggle to keep up
  10. 10. © Solutions for Success 2017 www.steuartsnooks.com.au e-Mastery Model © Solutions for Success 2017 www.steuartsnooks.com.au Where are you now?
  11. 11. © Solutions for Success 2017 www.steuartsnooks.com.au e-Mastery Model © Solutions for Success 2017 www.steuartsnooks.com.au Where would you like to be?
  12. 12. © Solutions for Success 2017 www.steuartsnooks.com.au
  13. 13. © Solutions for Success 2017 www.steuartsnooks.com.au e-Mastery Model © Solutions for Success 2017 www.steuartsnooks.com.au The WWW of Mastering Your E-mail Paradigm shift in working orientation from inbox to calendar 7+ Ways to Write More Effective Email How to write clear, concise and actionable email that gets results The Science of Writing Customer-focused E-mail How to create agreement, rapport and influence when using email
  14. 14. © Solutions for Success 2017 www.steuartsnooks.com.au Overloaded / Overwhelmed © Solutions for Success 2017 www.steuartsnooks.com.au Context Concepts Content Write clear, concise, actionable email 7+ Ways to Write More Effective Email Session Agenda The impact of email
  15. 15. © Solutions for Success 2017 www.steuartsnooks.com.au Our challenge is;  to get attention  engage interest  stimulate an action or response . . . in less than two seconds! © Solutions for Success 2017 www.steuartsnooks.com.au The Challenge of Email Communication
  16. 16. © Solutions for Success 2017 www.steuartsnooks.com.au 5.29 4.75 4.72 4.41 4.37 3.89 3.89 3.64 3.59 3.49 3.43 3.39 3.33 3.03 3.02 2.88 2.81 1 Getting no response to your e-mail (or the response is too slow) 2 People trying to resolve complex issues via e-mail 3 E-mail interruptions when you’re working on other, higher priority tasks 4 Procrastinators who wait till last minute to request something from you (when they’ve had ample time) then they say it’s not their fault … 5 Subject lines that are unclear or don’t match the message 6 People who ‘CC’ you (and everybody else just to “cover their butt” (CYA) – whether you needed to know or not. 7 Needless, one-line responses to your message, like “‘thanks”, “OK”, “you’re welcome” etc 8 Others replying to your message without including the previous message (so that you can’t remember what the original issue is) 9` People who call you instead of checking their e-mail when you’ve already sent the information they needed/requested 10 Bad grammar, spelling and punctuation 11 People who use Read Receipt on everything they send you 12 People who send last minute meeting cancellations by e-mail which you don’t get till AFTER you’ve arrived for the meeting 13 Too many attachments or attachments that are too big 14 Auto-responders that don’t mean anything eg: “Thanks for your message. I will respond as soon as I can” 15 Attachments that come without any explanation in the body of the message, so you don’t know what they are about 16 People who send non-work related messages that clutter up your in- box and distract you from your work 17 People using abbreviations, shortcuts and ‘jargon’ such as 4U, Gr8 etc e-Productivity Benchmarking Audit
  17. 17. © Solutions for Success 2017 www.steuartsnooks.com.au e-Productivity Benchmarking Audit
  18. 18. © Solutions for Success 2017 www.steuartsnooks.com.au e-Productivity Benchmarking Audit Onus is on the sender
  19. 19. © Solutions for Success 2017 www.steuartsnooks.com.au eProductivity Benchmarking Survey Sender can influence e-Productivity Benchmarking Audit
  20. 20. © Solutions for Success 2017 www.steuartsnooks.com.au Overloaded / Overwhelmed © Solutions for Success 2017 www.steuartsnooks.com.au Context Concepts Content Write clear, concise, actionable email 7+ Ways to Write More Effective Email Session Agenda The impact of email
  21. 21. © Solutions for Success 2017 www.steuartsnooks.com.au 2 1 7 6 5 4 3 8 What is Your Desired Outcome? Write Better Subject Lines Automate Follow Ups Inverted Pyramid Structure Write Email Backwards Challenges in the Age of Speed Think first Use Delay Delivery
  22. 22. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #1: Think First © Solutions for Success 2017 www.steuartsnooks.com.au
  23. 23. © Solutions for Success 2017 www.steuartsnooks.com.au What sort of messages are not appropriate to be sent via email? 1: Think first – is e-mail the best way? © Solutions for Success 2017 www.steuartsnooks.com.au
  24. 24. © Solutions for Success 2017 www.steuartsnooks.com.au • Confidential or private messages • Offensive, abusive etc. • When delivering bad news • Complex issues • Delicate negotiation • Performance review, discipline or reprimands • Urgent messages • Meeting requests • Gossip/rumours • Closing a sale 1: Think first – is e-mail the best way? © Solutions for Success 2017 www.steuartsnooks.com.au
  25. 25. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Which medium to use for our response? Email IM Phone F’book Linked Email IM Phone F’book Linked
  26. 26. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Which medium to use for our response? Email Email IM Phone F’book Linked
  27. 27. © Solutions for Success 2017 www.steuartsnooks.com.au Email better than IM when Text needs to be memorialised (ie: kept/ archived for future reference) Contains announcement sent to many people IM better than email when Issue demands immediate response (ie: ‘urgent’ AND important) Issue is relatively trivial (eg: lunch plans) IM better than phone when Multiple participants talking When confidentiality is important but participant(s) can be overheard Numerous many-to-many conversations are taking place Email vs IM vs Phone Phone better than IM when Many people participating passively and only one person speaking A more personal touch is required and nuances of voice make a difference © Solutions for Success 2017 www.steuartsnooks.com.au
  28. 28. © Solutions for Success 2017 www.steuartsnooks.com.au Communication/task/activity Best choice of medium Arranging a meeting Calendar invite (not email ping pong) for internal: Email or share calendar for external Delegate simple task Email Delegate complex task Meeting backed up by email Delicate negotiation Meeting Follow up after an incident Face-to-face conversation (meeting) Gossip/jokes Face-to-face (never email) Internal news Intranet, blog, wiki (email with link) Making a sale Email to 'warm up'; close with face-to-face conversation (meeting) Performance feedback/review Face-to-face conversation (meeting) - never email Refusal/rejection Email (diamond sequence) or letter Send information Email [with attachment(s) if necessary] Send meeting agenda/papers Email with attachments (not as part of meeting invite) Socialising/trivia Text/IM Special thanks Handwritten note (richer medium = higher perceived sincerity) Who knows about . . . Email selectively (not to everyone) When to email? © Solutions for Success 2017 www.steuartsnooks.com.au
  29. 29. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheets 1 page summaries
  30. 30. © Solutions for Success 2017 www.steuartsnooks.com.au What sort of people is it not appropriate to communicate with via email? 1: Think first – is e-mail the best way? © Solutions for Success 2017 www.steuartsnooks.com.au
  31. 31. © Solutions for Success 2017 www.steuartsnooks.com.au • Those in roles who don’t access email often or at all • Those with reading or language limitations • Older generations who may struggle with email technology • Certain personality styles who just aren’t email savvy • Other languages/cultures 1: Think first – is e-mail the best way? © Solutions for Success 2017 www.steuartsnooks.com.au
  32. 32. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au • Get to the point quickly • Use bullet points • Suggest possible actions • Be practical, with sense of urgency • Use novel approach • Appeal to sense of originality • Float ideas and forward thinking • Avoid lots of detail • Include greeting and cordial closing • Respect tradition and process • Appeal to values • Be people-sensitive • Logical, fact-based • Support with relevant data • Demonstrate thoroughness • Show fairness, avoid emotion Understanding Email Communication Styles There are 4 basic communication styles Drivers/ Sensors Expressives / Intuitors Amiables/ Feelers/ realtors Analysts/ Thinkers
  33. 33. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Drivers Sensors Expressives Intuitors Amiables Feelers Relators Analysts Thinkers • Get to the point quickly • Use bullet points • Suggest possible actions • Be practical, with sense of urgency • Use novel approach • Appeal to sense of originality • Float ideas and forward thinking • Avoid lots of detail • Include greeting and cordial closing • Respect tradition and process • Appeal to values • Be people-sensitive • Logical, fact-based • Support with relevant data • Demonstrate thoroughness • Show fairness, avoid emotion Understanding Email Communication Styles
  34. 34. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  35. 35. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheets 1 page summaries
  36. 36. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #2: The Challenge of Communicating in the Age of Speed © Solutions for Success 2017 www.steuartsnooks.com.au
  37. 37. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au 2: Communicating in the Age of Speed Media richness framework (based on a theory by Daft & Lengel) Degree/depthofunderstanding Timeneedtocommunicate Greater context or richness
  38. 38. © Solutions for Success 2017 www.steuartsnooks.com.au How easy is it to be misunderstood? What is the impact if your message is misunderstood? If misunderstood, how quickly can it be rectified? 1: 2: 3: Three considerations: © Solutions for Success 2017 www.steuartsnooks.com.au
  39. 39. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au 2: Communicating in the Age of Speed Media richness framework (based on a theory by Daft & Lengel) Degree/depthofunderstanding Timeneedtocommunicate Greater context or richness Digital Auditory Visual Asynchronous Synchronous
  40. 40. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  41. 41. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheet 1 page summary
  42. 42. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #3: What is Your Desired Outcome? © Solutions for Success 2017
  43. 43. © Solutions for Success 2017 www.steuartsnooks.com.au 3: What is your desired outcome Action required Response requested Read only FYI Every email we send has a desired outcome There are only ever 4 desired outcomes © Solutions for Success 2017 www.steuartsnooks.com.au
  44. 44. © Solutions for Success 2017 www.steuartsnooks.com.au 3: What is your desired outcome Action required Response requested Read only FYI © Solutions for Success 2017 www.steuartsnooks.com.au
  45. 45. © Solutions for Success 2017 www.steuartsnooks.com.au Use Drafts folder when sending email © Solutions for Success 2017 www.steuartsnooks.com.au X
  46. 46. © Solutions for Success 2017 www.steuartsnooks.com.au Use Drafts folder when sending email © Solutions for Success 2017 www.steuartsnooks.com.au
  47. 47. © Solutions for Success 2017 www.steuartsnooks.com.au Use Drafts folder when sending email © Solutions for Success 2017 www.steuartsnooks.com.au
  48. 48. © Solutions for Success 2017 www.steuartsnooks.com.au Pre-write as much as possible © Solutions for Success 2017 www.steuartsnooks.com.au Greeting
  49. 49. © Solutions for Success 2017 www.steuartsnooks.com.au Pre-write as much as possible © Solutions for Success 2017 www.steuartsnooks.com.au Sign off
  50. 50. © Solutions for Success 2017 www.steuartsnooks.com.au Pre-write as much as possible © Solutions for Success 2017 www.steuartsnooks.com.au Marketing message or a reminder
  51. 51. © Solutions for Success 2017 www.steuartsnooks.com.au Pre-write as much as possible © Solutions for Success 2017 www.steuartsnooks.com.au Contact details
  52. 52. © Solutions for Success 2017 www.steuartsnooks.com.au Use ‘Quick parts’ © Steuart Snooks 2015 www.findtime.com.au
  53. 53. © Solutions for Success 2017 www.steuartsnooks.com.au Use ‘Quick parts’ © Steuart Snooks 2015 www.findtime.com.au
  54. 54. © Solutions for Success 2017 www.steuartsnooks.com.au Use ‘Quick parts’ © Steuart Snooks 2015 www.findtime.com.au
  55. 55. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  56. 56. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheet 1 page summary
  57. 57. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #4: What Makes an Effective Subject Line? © Solutions for Success 2017 www.steuartsnooks.com.au
  58. 58. © Solutions for Success 2017 www.steuartsnooks.com.au 4: What makes an effective subject line Action required Response requested Read only FYI Desired Outcome Timeframe Target Deadline When Due by Before To To cc cc 1 2 3 © Solutions for Success 2017 www.steuartsnooks.com.au
  59. 59. © Solutions for Success 2017 www.steuartsnooks.com.au 4: What makes an effective subject line Action required Response requested Read only FYI Desired Outcome Timeframe Target Deadline When Due by Before To To cc cc 1 2 3 © Solutions for Success 2017 www.steuartsnooks.com.au
  60. 60. © Solutions for Success 2017 www.steuartsnooks.com.au 4: What makes an effective subject line Action required Response requested Read only FYI Desired Outcome Timeframe Target Deadline When Due by Before To To cc cc 1 2 3 © Solutions for Success 2017 www.steuartsnooks.com.au
  61. 61. © Solutions for Success 2017 www.steuartsnooks.com.au To cc 1: Desired outcome clearly stated (so the reader knows what’s expected of them 2: Timeframe specified 3: Clear, concise description of the subject Recipient placed in the TO box – an action or response is expected Recipient placed in the CC box – info only, no action or response expected 4: What makes an effective subject line? © Solutions for Success 2017 www.steuartsnooks.com.au
  62. 62. © Solutions for Success 2017 www.steuartsnooks.com.auhttps://youtu.be/ONXw1IVdAcc
  63. 63. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  64. 64. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheets 1 page summaries
  65. 65. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #5: Automate Your Follow up © Solutions for Success 2017 www.steuartsnooks.com.au
  66. 66. © Solutions for Success 2017 www.steuartsnooks.com.au How do you keep track of e-mails you need to follow up? Question © Solutions for Success 2017 www.steuartsnooks.com.au
  67. 67. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up When writing new email, add a follow up reminder © Solutions for Success 2017 www.steuartsnooks.com.au
  68. 68. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Add a reminder for yourself © Solutions for Success 2017 www.steuartsnooks.com.au
  69. 69. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Add a reminder for the recipient © Solutions for Success 2017 www.steuartsnooks.com.au
  70. 70. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Keeping track of follow ups Search Folders For Follow up Search Folders For Follow up © Solutions for Success 2017 www.steuartsnooks.com.au
  71. 71. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Keeping track of follow ups All flagged emails © Solutions for Success 2017 www.steuartsnooks.com.au
  72. 72. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Black if pending Red if overdue Keeping track of follow ups © Solutions for Success 2017 www.steuartsnooks.com.au
  73. 73. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Keep track here Keeping track of follow ups © Solutions for Success 2017 www.steuartsnooks.com.au
  74. 74. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Start & Due dates Keeping track of follow ups © Solutions for Success 2017 www.steuartsnooks.com.au
  75. 75. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Your reminder Keeping track of follow ups © Solutions for Success 2017 www.steuartsnooks.com.au
  76. 76. © Solutions for Success 2017 www.steuartsnooks.com.au 5: Automate your follow up Their reminder Keeping track of follow ups © Solutions for Success 2017 www.steuartsnooks.com.au
  77. 77. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  78. 78. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #6: Why Inverted Pyramid Structure Works Best © Solutions for Success 2017 www.steuartsnooks.com.au
  79. 79. © Solutions for Success 2017 www.steuartsnooks.com.au Main Point Summary of your main point, request, recommendation or solutions Supporting details Background, reasons explanations, details Any next steps Concise close Sign off 6: Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au
  80. 80. © Solutions for Success 2017 www.steuartsnooks.com.au The F-shape A heatmap from eye- tracking study of websites. Areas viewed most are red, then yellow, then blue. Grey areas were not viewed at all. 6: Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au
  81. 81. © Solutions for Success 2017 www.steuartsnooks.com.au 6: Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au main point here
  82. 82. © Solutions for Success 2017 www.steuartsnooks.com.au Main Point Summary of your main point, request, recommendation or solutions Supporting details Background, reasons explanations, details Any next steps Concise close Sign off 6: Why INVERTED PYRAMID structure work best Driver, Director, Controller, Choleric Expressive, Intuitive, Sanguine Amiable, Realtor, Feeler, Phlegmatic Analyst, Thinker, Melancholic © Solutions for Success 2017 www.steuartsnooks.com.au
  83. 83. © Solutions for Success 2017 www.steuartsnooks.com.au 1. We looked over the research, talked to the employees, and checked the budget. We have decided to go ahead with the expansion. 2. We have decided to expand our operation. The research supports it. The employees are for it, and the budget will sustain it. Inverted Pyramid example Which sentence uses inverted pyramid structure? © Solutions for Success 2017 www.steuartsnooks.com.au
  84. 84. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au DATE: 11th May, 2015 TO: John Smith FROM: Fred Bloggs SUBJECT: Need for a Coordination Clerk The need for photocopying services is growing at this department. Copying requests from all the departments are sent to the Purchasing Department, because the photocopy machine is located here. However, we are the only area without an assigned control clerk. As a result of this, the copy-related accounting, re-order of paper, and repair calls are not co-ordinated. Because of the overall volume of work being handled by the Purchasing Division, and the increasing demand for this service, these functions can no longer be performed by a department of this size. It is essential that we add a co-ordination clerk to the Purchasing Division. What should be changed in this email?
  85. 85. © Solutions for Success 2017 www.steuartsnooks.com.au 6: Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au Inverted Pyramid is not the ‘natural’ way of writing!
  86. 86. © Solutions for Success 2017 www.steuartsnooks.com.au 6: Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au main point here Cut ‘n paste your main point from bottom to top
  87. 87. © Solutions for Success 2017 www.steuartsnooks.com.au The 5:30 Rule Give a 5 second overview of your message and then expand on it with a 30 second version of it Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au
  88. 88. © Solutions for Success 2017 www.steuartsnooks.com.au SUMMARIES before details REQUESTS before reasons SOLUTIONS before explanations RECOMMENDATIONS before background info Why INVERTED PYRAMID structure work best © Solutions for Success 2017 www.steuartsnooks.com.au
  89. 89. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Tips Sheets
  90. 90. © Solutions for Success 2017 www.steuartsnooks.com.au© Solutions for Success 2017 www.steuartsnooks.com.au Cheat Sheet 1 page summary
  91. 91. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #7: Why You Write an Email Backwards © Solutions for Success 2017 www.steuartsnooks.com.au
  92. 92. © Solutions for Success 2017 www.steuartsnooks.com.au 7: Why You Should Write an E-mail Backwards © Solutions for Success 2017 www.steuartsnooks.com.au 3: Address message last 2: Write subject line 1: Write & edit message
  93. 93. © Solutions for Success 2017 www.steuartsnooks.com.au Inverted Pyramid Structure Main Point Supporting details Close © Solutions for Success 2017 www.steuartsnooks.com.au
  94. 94. © Solutions for Success 2017 www.steuartsnooks.com.au Strategy #8: Why You Should Use Delay Delivery © Solutions for Success 2017 www.steuartsnooks.com.au
  95. 95. © Solutions for Success 2017 www.steuartsnooks.com.au 7 Reasons You Should Use Delay Delivery for Your Emails 1. Allows you write messages at a time that suits you 2. Choose optimal time for your message to arrive (maximize your chance of a response) 3. Eliminates need to remember to write/send messages 4. Gives opportunity to edit or improve your message before it is sent (eg: use rule to delay all messages) 5. Enhances your professionalism, sets a good example, manages expectations 6. Reduces likelihood of getting caught up in back ‘n forth email ‘ping pong’ 7. Reduces chances of your email being lost in the ‘morning purge’ © Solutions for Success 2017 www.steuartsnooks.com.au
  96. 96. © Solutions for Success 2017 www.steuartsnooks.com.au How to Delay Delivery of an Email © Solutions for Success 2017 www.steuartsnooks.com.au
  97. 97. © Solutions for Success 2017 www.steuartsnooks.com.au How to Delay Delivery of an Email © Solutions for Success 2017 www.steuartsnooks.com.au
  98. 98. © Solutions for Success 2017 www.steuartsnooks.com.au How to Delay Delivery of an Email © Solutions for Success 2017 www.steuartsnooks.com.au
  99. 99. © Solutions for Success 2017 www.steuartsnooks.com.au How to Delay Delivery of an Email © Solutions for Success 2017 www.steuartsnooks.com.au
  100. 100. © Solutions for Success 2017 www.steuartsnooks.com.au How to Delay Delivery of an Email © Solutions for Success 2017 www.steuartsnooks.com.au Outbox Date written Date sent
  101. 101. © Solutions for Success 2017 www.steuartsnooks.com.au 7+ Ways to Write More Effective E-mail 1: Think first – is e-mail the best way for this message/person 2: The Challenge of Communicating in the Age of Speed 3: What is Your Desired Outcome? 4: How to Write Better Subject Lines 5: Automate Your Follow up 6: Why the Inverted Pyramid Structure works best 7: Why You Should Write an E-mail Backwards 8: Use Delay Delivery for Your Emails © Solutions for Success 2017 www.steuartsnooks.com.au
  102. 102. © Solutions for Success 2017 www.steuartsnooks.com.au How to stay in touch Steuart G. Snooks Email Strategist & Productivity Expert Conference presentations E-mail audits/surveys Consulting & advice Keynote speaking Research papers Workshops Blog posts Audio CDs Webinars Seminars Coaching E-books Articles Ideas Tips Solutions for Success Mobile: 0413 830 772 Email: steuart@solutions4success.com.au www.steuartsnooks.com.au
  103. 103. © Solutions for Success 2017 www.steuartsnooks.com.au Presented by Steuart Snooks Australia’s leading Email Productivity Expert

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