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Our customers don’tknow how to Stop Doing What Youre Told

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Our customers don’tknow how to use [x]. Let’s give them more training... or add more instructional text. Or maybe a ‘tooltip’ to explain what to do.

Published in: Business, Technology
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  • Great job on that, also I've had unbelievable success using a stock trading system called Tryita. Check it out: www.tryita.com
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  • Just saw this -- fantastic presentation! Thanks very much.
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  • 'suspending'
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  • really enjoyed your presentation of this at IA Summit. i've actually used some of the framing vocabulary in reference to challenges encountered this week. thanks for making this available.
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