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Psychology Of Change

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Overview of the factors needed for successful, real change and a framework for action.

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Psychology Of Change

  1. 1. Copyright © Leader Talent Performance 2010. All rights reserved. Stephen McCafferty September 2010 Seeing change through the lens of the individual
  2. 2. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 2
  3. 3. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 3
  4. 4. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 4 What is psychology? What is change? How and why do people react to change? Are we ready for change? Are my people engaged with this change? What does all this mean for me???? What about resistance? Seeing change through the lens of the individual
  5. 5. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 5 change n 1. the fact of becoming different, 2. variety or novelty, they wanted to print some good news for a change, Seeing change through the lens of the individual psychology n (pl -gies) 1. the scientific study of all forms of human and animal behaviour, 2. (Informal) the mental make-up of a person, n◇ psychologist The mental factors governing becoming different
  6. 6. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 6 Seeing change through the lens of the individual
  7. 7. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 7 A framework for change change factor implication for leaders dissonance find out what motivates those affected communicate the story feedback visible improvements success stories systems audit individualised approach to recognition skills take it to a level of detail role model at every level Seeing change through the lens of the individual
  8. 8. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 8 action outcome response build a vision dissonance honest message gather feedback call for Union recognition listened and brought people in to design the “how” assumed skills real lack of knowledge individualised training (for dummies to advanced classes) CEO role model More anger!! involved senior team, small design group A practical example Seeing change through the lens of the individual
  9. 9. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 9 Seeing change through the lens of the individual
  10. 10. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 10 Seeing change through the lens of the individual I’ve got a toolkit to help me know the strengths of my people and how they can best contribute to this change I know how to gather feedback and take action on it People are actively involved in change that affects them I know how to deal with resistance
  11. 11. Copyright © Leader Talent Performance 2010. All rights reserved. LEADER TALENT PERFORMANCE ensuring leadership delivers 11 And so..... What have you heard? What have you learned? What will you take way? What will you change? Seeing change through the lens of the individual

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