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SYLLK 2 pager V0 03


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SYLLK 2 pager V0 03

  1. 1. ORGANISATIONS We can use the human body as a metaphor for an organisation... The human body is comprised of several systems... nervous system skeletal system lymphatic system circulatory system digestive system respiratory system We require all of these systems to work together to enable us to have capabilities such as: If any of the systems are not working to enable these capabilities, our ability to be capable in that activity is compromised. We are relying on our bodies’ various systems to be in alignment to enable capability. walking driving eating talking We can also think about organisations in terms of systems learning culture process technology social infrastructure Examples of organisational capabilities could include: teaching children analysing data procuring products serving coffee...the Syllk model In organisations we need to ensure that each of these six elements are aligned to enable all the capabilities we want our organisation to be able to perform or deliver. Serving coffee Procuring supplies V0.03
  2. 2. Learning Culture Process Technology More information... Duffield, S & Whitty, SJ 2015, 'Developing a systemic lessons learned knowledge model for organisational learning through projects', International Journal of Project Management, vol. 33, no. 2, pp. 311-24 The Syllk model helps us to remember that any organisational capability is not just in the experience and skills of staff (‘learning’), but also in the organisation’s culture, its social structures, infrastructure, technology and processes. Failure to recognise this distribution of capability across multiple systems (the Syllk elements) is like assuming that we only need a muscular and skeletal system to walk. We actually need many biological systems (including our nervous system and our cardio-vascular system) to work together to enable the human capability of walking. Within an organisation, if we are creating a new capability, or are not performing a capability as we would like, we need to consider whether we have all the Syllk elements aligned towards achieveing that capability. If we have the required ‘learning’ and ‘infrastructure’ elements, but the other Syllk elements are working against the capability - there will be problems! the Syllk model of the Syllk elements required for the capability to serve coffee:example Stephen Duffield em: Dr Jon Whitty em: Baristra training Passion for coffee drinking Coffee making machineOptimised division of tasks note: there are likely many more examples of each Syllk element... we have only shown one example of each element Staff skills and expertise Attitude and values Social Peer rapport Relationships between staff and others Infrastructure Kitchen area Physical facilities and spaces routines practices for tasks and artefacts tools, equipment and IT systems V0.03 ORGANISATIONS ...continued...