New roles and new skills for km (isko)

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In order to improve personal and organizational knowledge, people have to take time to make sense of the information torrent. If not, it remains merely information. Unfortunately, many of today’s knowledge workers don’t have the time, discipline or the essential skills to select, filter, evaluate and comprehend their multifarious information sources. This can lead to missed opportunities, poor decision-making and suboptimal performance. The 21st century knowledge worker needs to be confident and comfortable with using social technologies and engaging with communities and social learning networks to update his or her knowledge in order to remain relevant. This session explores some of the tools, skills and processes that can help with information sense-making, and looks at the emergent roles of the Community Manager and Digital Curator in delivering value to learning networks.

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New roles and new skills for km (isko)

  1. 1. New Roles, New Skills for the 21st Century Knowledge Professional 19 March 2013 Steve Dale Collabor8now Ltd Unless otherwise noted, this work is licensed under a CreativeInternational Society for Commons Attribution-NonCommercial-ShareAlike 3.0 UnportedKnowledge Organization License.
  2. 2. The Proposition•Social media is generating enormous amounts of unorganised content - how to find what’s relevant.•New opportunities for collaboration are made possible by social media and social networks.•There are a bewildering variety of methods and tools - how to choose the right ones. Making sense, connecting, collaborating, and using technology throw up the need for new skills: what are the new roles and the new skills?
  3. 3. 3 Part 1: theenvironment
  4. 4. Some say.....Venkatah Rao: http://enterprise2blog.com/2008/09/social-media-vs-knowledge-management-a-generational-war/
  5. 5. 6Source: http://scoop.intel.com/what-happens-in-an-internet-minute/
  6. 6. Useful And Relevant Information? 7• 40 % of accounts and 8% of messages on social media sites are robots or spam• 24% of people have missed witnessing important moments because they are too busy trying to write about them on social networks• 40% of people spend more time socializing online than they do face- to-face (source: AllTwitter)• The web contains more than 8 billion pages• There are more than 2.27 billion people online (doubled since 2007)• There will be more than 10 billion mobile Internet-connected devices in 2016, exceeding the worlds projected population at that time of 7.3 billion. (source: Cisco)• Worldwide mobile data traffic will increase 18-fold between 2011 - 2016, reaching 10.8 exabytes per month (source: Cisco)• 85% of the people who work in social media have been in the industry for less than 2 years.Sources include: http://thesocialskinny.com/216-social-media-and-internet-statistics-september-2012/
  7. 7. 10Part 2: newroles, new literacies
  8. 8. 11 Traditional Literacy •Reading, writing, speaking, listening, Digital Literacy Information •Ability to use digital Literacy technology, •Ability to identify communication tools what information is and networks to needed and the ability locate, evaluate and to locate, evaluate and create information use information Today’s Tool Literacy (new) •Ability to use tools to manage, consume and Literacy Visual Literacy •Ability to understand create information and produce visual messages Media Literacy •Ability to question, Critical Literacy analyse, interpret, •Ability to question, evaluate and create challenge and evaluate media messages the meanings and purposes of textsSource: Dr Daniel Churchill, www.learnactivity.com
  9. 9. Digital literacyis not anoption...it’s amatter ofsurvival!
  10. 10. There’s also “Network Literacy” 20th Century 21st Century•Limited Social Interaction •Pervasive Social Interaction•Value in Transactions •Value in Relationships•Business Stability •Business Flux•Well-defined Industries •“Long Tail” business models•One-way Markets •P2P Markets•Limited Information •Information Abundance•Resource Abundance •Resource Constraints Communities & Institutions Networks
  11. 11. Two Emergent Roles for Knowledge Professionals Community Social/DigitalManagement/Facilitation Curation
  12. 12. Community Management Communicator, Selection Criteria Highly respected in their disseminator, curator, field, knowledgeable, evangelist team leader, curator CoP External CoPs Firewall Communicator, coach, Communicator, listener, disseminator, curator, brand promoter, soft Open access evangelist cheer-leader Open Internal Social Brand & Marketing Network Communities Intra-organisation External worldAdapted from an original by DominiqueTureq: http://www.boostzone.fr
  13. 13. 16Digital Curation© http://dilbert.com
  14. 14. 17 What is “digitalcuration”?
  15. 15. 18
  16. 16. Aggregation & Filtering in g c e in d a n F le v Re19
  17. 17. Digital/Social Curation - some of the tools “Curators” use their insight into aparticular audience to determine what might interest them
  18. 18. Take-aways 21• Social Media is ubiquitous. The numbers keep getting bigger. But we’ve sacrificed quality for quantity and accuracy for timeliness• Routine tasks are being outsourced. Repetitive tasks are being done by machines/robots.• Community Management and Digital Curation roles are emergent: relying on skills that can’t easily be automated• The most important skills for a 21st century knowledge worker are the ability to network and socialise.
  19. 19. Sources/References• Venkatah Rao: http://enterprise2blog.com/2008/09/social-mdia-vs- knowledge-management-a-generational-war/• Cara Pring - Social Media & Intranet Statistics: http://thesocialskinny.com/216-social-media-and-internet-statistics- september-2012/• Graphic - what happens in an Internet Minute: http://scoop.intel.com/what-happens-in-an-internet-minute/• Today’s New Literacy: Dr Daniel Churchill, www.learnactivity.com• Community Manager Quadrant: DominiqueTureq: http://www.boostzone.frOther photos and images sourced from Google images and iStock Photos.
  20. 20. “It’s not the strongest of the species that survives, nor the most intelligent, but the one most adaptable to change.” DarwinEmail: steve.dale@collabor8now.comTwitter: @stephendale, @collabor8nowProfile: http://about.me/stephendale Unless otherwise noted, this work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

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