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Scott tofl 2014 summit presentation


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Scott tofl 2014 summit presentation

  1. 1. Models for Understanding Where We Are Today Scott Hargrove, FraserValley Regional Library Future of Libraries – May 2, 2014
  2. 2. What’s coming up 1. Competitive Threats 2. Limitations on our ability to manage threats 3. Strategies we might use to thrive in a new environment 4. Models to articulate our position
  3. 3. Competitive Threats: Downloadable Digital Video Content Providers
  4. 4. Competitive Threats: Downloadable eBook Content Providers
  5. 5. Competitive Threats: Downloadable Music Content Providers
  6. 6. Competitive Threats: Free Programs and Activities
  7. 7. Competitive Threats: Lifelong Learning (Traditional Players, New Vehicles)
  8. 8. Competitive Threats: Lifelong Learning (New Players, New Vehicles)
  9. 9. Competitive Threats: Information Services
  10. 10. Pressure To Demonstrate Value In New Ways Value for money proposition Lowest cost provider for comparable service Scope creep from other services How to measure/evaluate library services in a way that highlights the social value Firefighter vs. libraries – what’s essential
  11. 11. Sector Limitations No “bet the company” manoeuvres Taxpayer scrutiny, Board strategic control, municipal control, Unions, bureaucratic limitations, comparison to start-ups, funding stagnant Control of and access to digital content End of the middle man – are libraries in this role? Opportunity for mediation is diminishing – but there can be added value with expertise, contextual placement, analysis
  12. 12. Sector Strategies Shaping the way we’re perceived by others Accomplishments (outcomes and outputs) Communicating our value in new ways: shape public demand – exclusivity and accessibility Demonstrating impact to our funders, the media and potential supporters
  13. 13. Sector Strategies Incremental change, not disruptive change Evaluate traditional services and assess the opportunity costs to remain in the business as opposed to investing in a new service – divest, offer alternative, offer replacement
  14. 14. Hedgehog Concept What you can be the best in the world at What you are passionate about What drives your resource engine
  15. 15. Low risk, many competitors High risk, high reward Customer experience; cost savings High risk, defensive strategy Incremental versus Disruptive: Picking Your Spot Create new market Minimal tech change Manage existing market Radical tech change
  16. 16. Gartner Magic Quadrant Challengers Leaders Niche Players Visionaries Completeness of Vision AbilitytoExecute