The Challenge: Law Library Evolution Stephen Abram MLS for COLAL/LibraryCo, Oct. 26, 2012
Me and the Revolution Library Riot and VOC Print Conversions CD-ROM - Online Portal Research Cultureand Cooperation Long Term Value
2012 Trends 10 Law Trends for 20121. Red Hot Practice AreasBanking, health care, energy and intellectual, white collarcrime, regulatory, financial services, cyber crime, labor andemployment and commercial litigation2. Telecommuting3. Legal Process Outsourcing4. Non-Lawyer Competition5. Contract and Temporary Professionals6. Globalization7. Social Media8. Law Firm Staff Reductions9. Alternative Billing10. In-House Hiring
10 Trends in the Law andHow They Impact the Legal Profession1. E-Discovery2. The Multigenerational Workforce3. Social Networking4. Legal Process Outsourcing5. Work-Life Balance6. Globalization7. Eco-Consciousness8. Virtual Law Firms9. Alternative Legal Service DeliveryModels10. Alternative Billing Models
Law Firm Trends 1) A wealth of information both in quantity and quality for the law firm and their clients 2) Pricing power shifts from law firms to clients 3) How virtual legal services are adding competition for law firms 4) Law firm management is improving with professionals 5) The increased leverage of non-lawyers for decision making 6) Succession of new younger partners with an emphasis on work/life balance 7) Growth in alternative ownership models, channels, payments, and use of existing services.
Other Trends Alternative Dispute Resolution US / Canadian Differences Articling Crisis Mobile Canadian Publishers vs. US Publishing E-Publishing Loose-leaf Print Pricing
This morning . . .I want to share a 2020 vision of what the world of libraries, information and learning should look like. I want to point to the 23 puzzle pieces that have emerged in the past decade that will materially affect our opportunity and success.
The Opportunity Tochoose our future and create it, not be victims of a juggernaut.
The Market Weaknesses… Or Opportunity holes Commercial algorithm SEO, SMO The Content Spam Industry Follow Panda, Penguin, Blekko, etc. Ads, sponsored links, … Loss of “control” Quality versus selection
PrinciplesAccess means putting knowledgeanywhere and everywhere it will be found & used by our customers.Understand the difference betweenphysical access and intellectual access
PrinciplesCollaboration is- the keystone of Knowledge,- it requires that we partner with users,- outcome driven – it’s the way the client uses & shares- crosses and blurs lines
PrinciplesLibraries are a Learning Environment- it learns from itself – the question economy survives- it absorbs & adapts – product, content and structure- it provides a learning imperative economic advantage
Principles: Our bread and butterWe deliver the …..So What …-We understand how and why knowledge fits-We can explain what it means and contextualize it-We should know why & how users interact and learn
-We’ve got it-We can get it-We know how to deliver it
Principles …..More Bread and Butter• We have it• We can deliver it• We know how to use it• We can organize it so it fits user’s needs and context
Principles• Research is one of the pieces but not all of them• Note that books is a minor (but still critical) piece• Respect all forms of knowledge• It takes all of the pieces to complete the puzzle
PrinciplesSo, let’s focus on the experience that is needed notthe one we feel comfortable with the most.Our goal is to deliver ……….
Trends Differ by Library Sector All will be affected to a greater or lesser degree by these trends and the impact will be different but all are relevant to:• Public Libraries• Academic Research Libraries• Community College Libraries• School Libraries• Specialized Libraries• Consortia
Content Fragmentation Digitization’s real impact – non-fiction Format Print, ePUB, PDF, Kindle, etc. etc. CD, DVD, USB, etc. etc. Streaming Licenses, Open Access, Creative Commons, etc. etc. eBooks eJournals eContent Copyright Issues (NatGeo, Tasini, TPP, ACTA, SOPA, etc. etc.) Author Lawsuits Citation fragmentation
Beyond Text Text Graphics & Charts Formulae Pictures Maps Video Audio Gamification Deep Data Mining Sharing – notes, highlights, reviews, opinions, corrections, commentary Assessments Soundtracks Etc. etc.
Walled Gardens ILS CMS Cloud(s) Device dependencies Format dependencies (e.g. Kindle or PDF) Amazon Apple ADVICE ...
Learning Object Diversification and Fragmentation Textbooks eLearning Learning Management Systems & PLEs Cohort Learning Environments Presentation Systems Virtual Conference Environment Personal Learning Environments Collaboration Software MOOCs
End User Fragmentation Teens / Post-Millennials Millennials Other demographics Business versus Consumer The Device Divide Mobility Haves and Have-nots
Search Fragmentation Consumer Search Specialized Search Professional Search Semantic, Sentiment, Suggestion Search etc. Mobile search Social search Augmented Reality SEO SMO Content Spam Geo-location
Technology Fragmentation Feature Phones Smartphones Tablets Laptops Desktops Gaming stations Television E-Readers Internet of Things Browsers
The polarization ofdiscussionBlack and WhiteDogmatic vs. Professional positionson: eBooks, access, copyright, etc.
Why do people ask questions?Is your library experience conceptually organized around answers and programs?Or collections, technology and buildings?
Why do people ask questions? Who, What, When, Where How & Why Data – Information – Knowledge - Behavior To Learn or to Know To Acquire Information, Clarify, Tune To Decide, to Solve, to Choose, to Delay To Interview, Delve, Interact, Progress To Entertain or Socialize To Reduce Fear To Help, Aid, Cure, Be a Friend To Win A Bet
What are your top 10-20questions?What is the service portfoliomodel that goes with those?
What is the real question? Transactions vs. transformations Retrieval vs. Immersive review StepNFetchit Professional service
23 Transformational Things9. Repositories10. Intranets11. Mobile (phones, tablets, computing)12. Patron Data (LMS, ILS, Registries)13. People Data (FB, LinkedIn, etc.)14. LibGuides15. OpenURL16. Open Access
23 Transformational Things17. eBooks & eJournals disaggregation18. HTML5 and mobile standards19. Streaming Media & end of formats20. Embedding21. Persistent Links22. Shared A-Z lists (like Summon)23. Shared Analytics
What do we need to know? How do library databases and virtual services compare with other web experiences? Who are our core virtual users? Are there gaps? Does learning happen? How about discovery? What are user expectations for true satisfaction? How does library search compare to consumer search like Google and retail or government? How do people find and connect with library virtual services? Are end users being successful in their POV? What are the stories of the impact of library experiences? Are they happy? Will they come back? Tell a friend?
KNOWLEDGE PORTALS KNOWLEDGE, LEARNING,INFORMATION & RESEARCH COMMONS
The Virtuous Continuum “Information only becomes knowledge through a process called learning” Data Information Knowledge NOT WISDOMBehaviour
Short Term Benefits Reduce the overhead of the back room Increase effectiveness and efficiency Reduce effort on strategically misaligned activities Free up scarce library programmers for efforts aligned with goals Align effort with vision and strategy Invest in staff professional development and understanding
Long Term Benefits Viable alternative to Google, Bing, and Facebook Real immersive discovery targeted at real problems in context Neutrality rulez on devices Move beyond retrieval to research impact Research, curriculum, learning, and community alignment Sustainable competitive advantage
In order to achieve success, library culture must . . . Avoid B&W thinking Be agnostic Avoid dogma & Avoid polarization fanboyism and be comfortable Be agile & nimble with shades of grey Be experimental Collaborate, really. Temper risk Embrace management with trial boundarylessness and error Allow analytics to Move experiments into push progress and wider adoption impact
In order to achieve success, library culture must . . . Focus on the users in Invest in scalable context solutions Avoid broad-based Focus on Sustainability retail consumer Move from craft to strategies industrial strength – Ask ourselves: “Is this stop hand-knitting good for the whole eco- every sweater system of information, Don’t fear the BIG learning and vision. communities?” Stick to it. Be open