New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.
What is at the Heart of Libraries?<br />Stephen Abram, MLS, FSLA<br />Detroit Public Library<br />May 21, 2010<br />
These slides available<br />at Stephen’s Lighthouse blog<br />
ASK YOURSELF<br />What is more important for value based funding?<br />6% annual increases in circulation?<br />100% increases in ILL?<br />500% increases in website hits?<br />1000% increases in database results?<br />50% increases in customer satisfaction?<br />
On any given day, 35% of our users are there for the first time.
29% found our products via the library website.
59% found what they were looking for on their first search.
72% trusted the content more than what they found on Google.
But, 81% still use Google.</li></li></ul><li>Driving User to the Library<br />Encyclopedia.com<br />HighBeam<br />WorldCat<br />iPhone App<br />Questia<br />Etc.<br />Watch for more . . .?<br />
5 Tricks You Can Do Right Away<br />Tiny Gale Cengage Ad:<br />Double Your Usage EVERY 18 months!<br />Ask Us. We know how.<br />We have a huge and growing widget library (hundreds and all Facebook enabled)<br />We’ll build websites and landing pages for free (over 1,000 so far)<br />We’ll install Google Analytics and Foresee for free<br />AccessMyLibrary iPhone app free (Hope Droid…)<br />Ask me about strategic partnerships (examples)<br />Gale OCLC WorldCat partnership<br />