The Global Scorecard• Standing Tall • The Difference – IBM – Leadership at all – GE levels – Focus: HOPE – The Teachable Point of View• Fallen Angels • Ideas – GM • Values – Apple • Emotional Energy and – Kodak Edge – Westinghouse • Ref: The Leadership – AT&T Engine - Tichy and – American Express Cohen
The Global Context• Jack Welch • Lou Gerstner – Crotonville – IBM• Larry Bossidy • Sam Walton – Honeywell – Bentonville• Roger Enrico • Bill Gates – Cayman Islands – Puzzledom• Bob Nardelli • HLL – Home Depot – Gulita / Nalanda – The BLT program
At theLarry Bossidy “end of the day, you bet onpeople, not on strategies.”
Cribs - Top 5• No clarity on deliverables – No written brief• Projects on immediate needs – No focus on learning objectives• No contacts from tutor – Tutor was very busy• No periodic feedback – Disagreement on final ratings• No personal touch / relationship – Failure to engage with the tutor
If you sort these out...You would make a good tutor… The trainee will be happier.The trainee will be less stressed out.
“ Some tutors are better than other tutors.”” Some tutors are a helluva lotbetter than other tutors.”
On TutoringMusings based on 3 S&M 3 Commercial 2 Technical 1 ITTrainees in KNSA
A simple proposal Lets think of it as COACHING rather than TUTORING 1. Tutoring is incremental2. Tutoring assumes competence 3. Tutoring is discrete
Myth: We coach primarily to help others Reality: There are many tangible, selfish and acceptable reasons for one to become a great coach More time, Stronger organization, More fun, stronger following
Myth: Focus on the coachee Reality: Know Thyself Self awareness, Overcome one’s own blocks
Myth: Coaching equals feedbackReality: There are many otherimportant coaching tools and habits Insightful feedback, Effectivequestioning, GROW, Motivation techniques
Myth: Coaching requires a lot of time Reality: The best coaching comes in small doses 5 minutes, A quick phone call, A short note, A little book
Myth: Coaching is about work Reality: Good coaching will spread to other areas of life Friends, Partners, Children Coaching as a LIFE SKILL
Myths on COACHINGWe coach primarily to help others Focus on the coachee Coaching equals feedback Coaching requires a lot of time Coaching is about work
Love is the Killer AppIf you want to fix the future, start by fixing yourself. … to be a high impact coach you need to help other people grow and be as openly human as you can be and find the courage to express genuine emotion in the harried, pressure filled world of work.
"A good coach will make his players see what they can berather than what they are.” - Ara Parasheghian
In summary.• Demystify yourself – Coaching is a selfish act• Be optimistic – Concentrate on the strengths• Make time – 5 minutes / @• Soft is Hard – Connect / Emote / Share• Reassure ad nauseum
HAVE FUN Pub / Quiz Movies / Music Chai / BooksScrabble / Crossword Trek / Holiday
Fun is a pervasive spirit that capturesan organization and allows it to think positive and be productive
Coach From the Heart! The fundamental task of leaders is to prime goodfeelings in those they lead…
Finally, coaching, like parenthood will never be an exact science. But neither should it be a completemystery to those who practiceit. A mixture of the knowledge of what it takes to be asuccessful and effective coach and the conventional ‘gut feeling’ usually delivers the best results.
“You must bethe change you wish to see in the world.” Gandhi
G.R.O.WGoal Responsibility•Agree topic for discussion •Invite Self Assessment•Set aim if appropriate •Check assumptions •Discard irrelevant history GROWWrap •Options•Commit to Action •Cover full range of possibilities•Identify possible obstacles •Invite suggestions from coachee•Define timing •Offer suggestions carefully•Agree support •Ensure choices are made