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Topics and trends from KM World 2012

  1. 1. Topics and Trends from KM World 2012 Stephanie Barnes, with contributions from Daniel Lee November 14, 2012 14/11/2012 1
  2. 2. KM World 2012 • 3rd year that it was in Washington – Great location • Closer to Toronto and Europe • More intimate than San Jose, California • Still lots of info about the technology side of KM, but more discussion on People and Process • KM Discussion seems to be maturing • Can watch videos, listen to audios here http://kmworld.com/Conference/2012/ 14/11/2012 2
  3. 3. Themes from the Key Notes (1/3) • John Sealy Brown http://bcove.me/swbwqzm9 – Book: “A New Culture of Learning” • Importance of on-going learning and the forms that it is taking – Connection to people – Tacit/serendipity – Crowd sourcing solutions – Social • Lifecycle of skills is shortening 14/11/2012 3
  4. 4. Themes from the Key Notes (2/3) • David Weinberger http://bcove.me/aa1resyv – Book: “Too Big to Know” • Knowledge lives at the level of the network • How do we make the room smarter? – Power of difference – Public learning – Embrace mess/inclusion – Open a damn window • New view of knowledge: – Overwhelming – Unsettled – Unresolved – Messy 14/11/2012 4
  5. 5. Themes from Key Notes (3/3) • Dave Snowden: http://cognitive- edge.com/library/more/podcasts/km-world-2012- washington-dc-closing-keynote/ • How to make KM strategic – Handle the wicked problems with KM – KM is not a recipe book – Context is key – Resilience—early detection, fast recovery • Build systems that are designed to recover quickly – Have to be inefficient to be effective – Scenario planning • Networks give better answers rather than searching 14/11/2012 5
  6. 6. Major Themes • Mobility and Internal Social Media • Internal Communications (consistent and repetitive communications via multimedia channels) • Strategic Alignment (km must always align with the business strategy of the organization to be successful) • Measurement and Value (everyone is measuring trying to determine value, but everyone is also still measuring things differently, but that's OK.) • The importance of – Governance – Serendipity – Complexity/interconnectedness of KM 14/11/2012 6
  7. 7. Minor themes • The DIKW pyramid is dead. Or is it? • Don’t fall prey to echo chambers in your organization • People’s knowledge goes beyond their job description which is untapped capital • The power of influence by friendship through peer networks is real • Seek forgiveness, instead of permission • Ask yourself daily what your km clients would answer to the question, "What’s in it for me?“ 14/11/2012 7

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