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BCcampus Shared Services and Moodle

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  1. 1. Multi-institutional Moodle Shared Services in BC
  2. 2. About BCcampus <ul><li>Supports BC’s public post-secondary institutions in meeting students’ needs through innovative and effective uses of educational technologies </li></ul><ul><li>Provides ICT infrastructure for secure data exchange, shared services, online learning and distance education, communities of practice and online resources for educators. </li></ul><ul><li>Connects BC’s public post-secondary institutions and supports multi-institutional partnerships with learner support services to facilitate and enhance online learning opportunities </li></ul>
  3. 3. BCcampus Strategic Plan <ul><li>BCcampus Strategic Plan 2010-12; three key interdependent goals: </li></ul><ul><ul><li>Goal 1: Create a secure and trusted data network among BC’s post-secondary institutions for real-time student information transfer. </li></ul></ul><ul><ul><li>Goal 2: Foster and support the formation of collaborations and partnerships between institutions that leverage knowledge, reduce costs, and generate benefits for students. </li></ul></ul><ul><ul><li>Goal 3: Provide educator support through online communities of practice, reusable tools and resources, professional development strategies, technology training, and online program development. </li></ul></ul>
  4. 4. About Lambda Solutions <ul><li>Moodle Authorized Partner </li></ul><ul><li>Working with Moodle since 2003 </li></ul><ul><li>Develop and contribute to the Moodle community </li></ul><ul><li>More than 100 Moodle installations hosted and supported </li></ul><ul><ul><ul><li>Supported 300,000+ learners in 2009 </li></ul></ul></ul><ul><li>Instructional Design services for online learning </li></ul>
  5. 5. Lambda Clients Education Healthcare Government Compliance Corporate
  6. 6. BCcampus – Lambda Partnership <ul><li>Agreement for services to support Moodle shared service </li></ul><ul><li>Collaborative arrangements with closely integrated project management and work </li></ul>
  7. 7. Characterizing Shared Services <ul><li>BC Government Shared Services </li></ul><ul><ul><li>Provides innovative, responsive and cost-effective services to the public sector </li></ul></ul><ul><ul><li>Shared Services BC </li></ul></ul><ul><ul><ul><li>Technology </li></ul></ul></ul><ul><ul><ul><li>Procurement </li></ul></ul></ul><ul><ul><ul><ul><li>Space </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Purchasing </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Accounting </li></ul></ul></ul></ul>
  8. 8. Characterizing Shared Services <ul><li>IT Shared Services </li></ul><ul><ul><li>services and applications required by more than one enterprise partner, and managed by one entity to improve service and efficiency. ( State of Minnesota) </li></ul></ul><ul><ul><li>consolidation of operations in publicly funded colleges and universities spawned IT shared services for: </li></ul></ul><ul><ul><ul><li>cost and efficiency </li></ul></ul></ul><ul><ul><li>e.g., data centers, email, telephony, ERP </li></ul></ul>
  9. 9. <ul><li>Educational Shared Services </li></ul><ul><ul><li>‘… institutions cooperating in the development and delivery of services, so sharing skills and knowledge , perhaps with commercial participation‘ ( JISC Briefing Paper, Shared Services in UK further and higher education ,2008) </li></ul></ul><ul><li>Characteristics of instructional shared services: </li></ul><ul><ul><li>Collaborative service development </li></ul></ul><ul><ul><li>Partner participation in governance </li></ul></ul><ul><ul><li>Sharing of fixed costs associated with the service delivered </li></ul></ul><ul><ul><ul><li>E.g., LMS </li></ul></ul></ul><ul><li>Value added benefits to educational shared services </li></ul><ul><ul><li>User Communities </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Systemic needs </li></ul></ul>Characterizing Shared Services
  10. 10. Drivers, History <ul><li>Recommendations to the BCcampus Task Force: Systemic Support for the Delivery of Online Courses in British Columbia, (Ambler, 2006) </li></ul><ul><li>Institutions asked what circumstances they would consider participating in a shared service model: </li></ul><ul><ul><li>Proven and significant economic benefits </li></ul></ul><ul><ul><li>Proven benefits to sharing expertise </li></ul></ul><ul><ul><li>Flexibility for institutions </li></ul></ul><ul><ul><li>Sufficient autonomy for institutions </li></ul></ul><ul><ul><li>Accountability of providers </li></ul></ul><ul><ul><li>Reliability/Stability </li></ul></ul><ul><ul><li>Responsiveness, 24/7 support </li></ul></ul><ul><ul><li>Collaboration “not contracting out” </li></ul></ul><ul><ul><li>Instructor training provided </li></ul></ul>
  11. 11. Drivers, History <ul><li>Results favourable toward the shared services model </li></ul><ul><ul><li>Over 70% of respondents indicated shared services would result in reduced software licensing and hardware costs </li></ul></ul><ul><ul><li>Over 60% of respondents indicated would result in a reduced cost of creating training materials. </li></ul></ul><ul><ul><li>Over 50% of respondents expected would provide some or large improvements in LMS as a platform for innovation. </li></ul></ul><ul><ul><li>Over 65% of respondents expected some or large improvements in their options to technologies </li></ul></ul>
  12. 12. Drivers, History <ul><li>The BCcampus task force recommended that the BC post-secondary system invest in implementing a shared services approach </li></ul><ul><li>Successful implementation of the shared services model could support delivery of high quality educational technology to institutions in an efficient manner: </li></ul><ul><ul><li>continued growth of online learning in BC, </li></ul></ul><ul><ul><li>critical nature of LMSs in delivering education </li></ul></ul><ul><ul><li>pressure to control costs </li></ul></ul>
  13. 13. Benefits
  14. 14. Benefits <ul><li>For smaller institutions, potential benefits: </li></ul><ul><ul><li>access to educational applications might not otherwise afford </li></ul></ul><ul><ul><li>higher reliability rates </li></ul></ul><ul><ul><li>knowledge sharing with other institutions </li></ul></ul><ul><ul><li>access to support expertise </li></ul></ul><ul><ul><li>lower costs </li></ul></ul><ul><li>For larger institutions: </li></ul><ul><ul><li>potential to achieve some of the same benefits </li></ul></ul><ul><ul><li>provides choice of ET at local use levels </li></ul></ul>
  15. 15. Strategy <ul><li>BCcampus role in shared services: </li></ul><ul><ul><li>connect, collaborate, innovate </li></ul></ul><ul><ul><li>centralised hosting, support, negotiation for licenses </li></ul></ul><ul><ul><li>offering the technical development and expertise such as integration with SISs </li></ul></ul><ul><li>Note that shared services support: </li></ul><ul><ul><li>academic </li></ul></ul><ul><ul><li>career </li></ul></ul><ul><ul><li>technical and </li></ul></ul><ul><ul><li>trades programs </li></ul></ul>
  16. 16. Strategy <ul><li>Tactics </li></ul><ul><ul><li>Expand the number of online educational tools and resources available to BC educators at low or no cost. </li></ul></ul><ul><ul><li>Facilitate a shared services approach to the provision of educational technologies. </li></ul></ul><ul><ul><ul><li>Learning management system hosting services </li></ul></ul></ul><ul><ul><ul><li>Web-conferencing systems </li></ul></ul></ul><ul><ul><ul><li>User-generated video-hosting and streaming media services </li></ul></ul></ul>
  17. 17. Evaluation <ul><li>BCcampus Shared Services Review (Holley, 2009) </li></ul><ul><ul><li>Stakeholder Satisfaction </li></ul></ul><ul><ul><ul><li>- institutional clients are satisfied, some very much so. BC Government prefers broader rollout and greater financial impact </li></ul></ul></ul><ul><ul><li>Variety of operating models </li></ul></ul><ul><ul><ul><li>- range from pooled licensing to centrally-hosted, supported system with standard operating procedures </li></ul></ul></ul><ul><ul><li>Operating Processes </li></ul></ul><ul><ul><ul><li>- business processes defined and documented but are not applicable to all operating models </li></ul></ul></ul><ul><ul><li>Operational Issues </li></ul></ul><ul><ul><ul><li>- value realization difficult to measure </li></ul></ul></ul><ul><ul><ul><li>- no sunset provisions </li></ul></ul></ul>
  18. 18. Evaluation <ul><li>BCcampus Shared Services Review (Holley, 2009) </li></ul><ul><li>Recommendations: </li></ul><ul><ul><li>- Define shared services ‘metamodel’ </li></ul></ul><ul><ul><li>- Define the vision of the future state </li></ul></ul><ul><ul><li>- Develop a shared services business model </li></ul></ul><ul><ul><li>- Operational reviews of each current shared service </li></ul></ul><ul><ul><li>- Apply updated models and processes to new and existing shared services </li></ul></ul>
  19. 19. Model
  20. 20. Operational Models
  21. 21. Life Cycle
  22. 22. Value Added Aspects <ul><li>Shared Services integrate with other BCcampus strategic directions, goals and tactics to support: </li></ul><ul><ul><li>departmental, institutional, collaborative program and systemic needs </li></ul></ul><ul><li>Also supports: </li></ul><ul><ul><li>open source user community </li></ul></ul><ul><ul><li>inter-institutional collaboration, connectivity </li></ul></ul><ul><ul><li>shared delivery and development </li></ul></ul><ul><ul><li>enterprise, local use of ET </li></ul></ul>
  23. 23. Moodle Shared Service <ul><li>Centralized infrastructure and hosting </li></ul><ul><ul><li>Separate instances per institution </li></ul></ul><ul><li>Contracted administration and support provided by Lambda Solutions </li></ul><ul><ul><li>System expertise and best practices </li></ul></ul><ul><ul><li>Integration with other services (open-source or otherwise) </li></ul></ul><ul><ul><li>Course Migration services </li></ul></ul><ul><ul><li>Hosting, support, custom development and training </li></ul></ul>
  24. 24. Lambda Service Streams Hosting Support Theming Instructional Design Integration w/ other technologies Configuration Environment Analysis Training Infrastructure Support
  25. 25. Moodle Shared Service <ul><li>Participating institutions </li></ul><ul><ul><li>Smaller, Enterprise: </li></ul></ul><ul><ul><ul><li>Selkirk, NVIT, COTR, CNC </li></ul></ul></ul><ul><ul><li>Larger, local: </li></ul></ul><ul><ul><ul><li>UNBC, UVic </li></ul></ul></ul><ul><ul><li>Medium, Enterprise: </li></ul></ul><ul><ul><ul><li>VIU - migrating </li></ul></ul></ul><ul><ul><ul><li>Capilano - planning migration </li></ul></ul></ul><ul><ul><ul><li>Kwantlen - considering migration </li></ul></ul></ul>
  26. 26. Lambda Services <ul><li>Services provided </li></ul><ul><ul><li>General </li></ul></ul><ul><ul><ul><li>Deploying test, production instances </li></ul></ul></ul><ul><ul><ul><li>System administration support </li></ul></ul></ul><ul><ul><ul><li>Basic themes and customization </li></ul></ul></ul><ul><ul><ul><li>Administrator training and support </li></ul></ul></ul><ul><ul><li>Meeting individual institutional needs </li></ul></ul><ul><ul><ul><li>Institutionally specific training programs for faculty and Moodle administrators </li></ul></ul></ul><ul><ul><ul><li>Technical or process solutions that benefit a specific institution rather than having systemic benefit </li></ul></ul></ul><ul><ul><ul><li>Course migration from other LMS to the Moodle Shared Service </li></ul></ul></ul>
  27. 27. Moodle Shared Service Future <ul><li>Expansion of service through increased institutional participation </li></ul><ul><ul><li>E.g., VIU, Capilano </li></ul></ul><ul><ul><li>others </li></ul></ul><ul><li>Moodle 2.0 migration </li></ul><ul><ul><li>pilot and production environments starting soon </li></ul></ul><ul><ul><li>institutional migration by July, 2012 </li></ul></ul><ul><li>SIS Integration (Banner, Colleague, SRS) </li></ul><ul><ul><li>Datatel portal integration at NVIT </li></ul></ul><ul><ul><li>Banner integration at Kwantlen </li></ul></ul>
  28. 28. Integrated LMS Shared Service
  29. 29. Infrastructure, Architecture
  30. 30. Case Examples <ul><li>College of the Rockies </li></ul><ul><ul><li>Long term participant – since 2008 </li></ul></ul><ul><ul><li>Enterprise deployment </li></ul></ul><ul><ul><ul><li>482 courses </li></ul></ul></ul><ul><ul><ul><li>4132 users </li></ul></ul></ul><ul><ul><li>Stable, reliable LMS </li></ul></ul>
  31. 31. Case Examples <ul><li>Nicola Valley Institute of Technology </li></ul><ul><ul><li>Enterprise deployment </li></ul></ul><ul><ul><ul><li>69 courses </li></ul></ul></ul><ul><ul><ul><li>1504 Users </li></ul></ul></ul><ul><ul><li>Datatel portal integration </li></ul></ul>
  32. 32. Case Examples <ul><li>Vancouver Island University </li></ul><ul><ul><li>Returning to shared service </li></ul></ul><ul><ul><li>Enterprise deployment </li></ul></ul><ul><ul><ul><li>About 2000 courses </li></ul></ul></ul><ul><ul><ul><li>40k Users </li></ul></ul></ul><ul><ul><li>Migration underway to new Linux servers </li></ul></ul><ul><ul><ul><li>Over 200 GB data </li></ul></ul></ul><ul><ul><ul><li>Database size of about 4GB </li></ul></ul></ul>Case Examples
  33. 33. Closing Summary <ul><li>Questions </li></ul><ul><li>Discussion </li></ul>
  34. 34. Closing Summary <ul><li>Thank you </li></ul><ul><li>Contact Us: </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>