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UX Unconference: Usability Testing


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Presentation for the UX Unconference held at the University of Arizona Libraries, December 6th, 2013. Video recording of the presentation available at

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UX Unconference: Usability Testing

  1. 1. UX Unconference | University of Arizona Libraries | December 6th, 2013 Do-it-Yourself Usability Testing Rebecca Blakiston Website Product Manager & Associate Librarian University of Arizona @blakistonr
  2. 2. 1. Plan
  3. 3. Who am I and what am I trying to do on your website? Establish primary tasks.
  4. 4. Test things you have control over (mostly).
  5. 5. Write out tasks. • Find a book based on a topic • Find open hours • Find out how much printing costs
  6. 6. Translate tasks into scenarios. Task Scenario Find open hours You need to drop by the library after class, find out what time it closes today. Find out how much printing costs You need to print a 10-page paper. How much will this cost you at the main library?
  7. 7. Gather incentives.
  8. 8. Identify a facilitator and note taker. I will take notes. I will lead the testing.
  9. 9. Pick a time. time of day day of week day of month time of year
  10. 10. Pick a place.
  11. 11. Pick a device.
  12. 12. Pick a software (maybe). Silverback
  13. 13. 2. Test
  14. 14. Let them know it’s for a good cause and won’t take much time. Do you have a few minutes to help us improve our website?
  15. 15. Introduce the test • We want to improve the website. • You can’t do anything wrong. • Talk out loud, it will help us a lot..
  16. 16. Facilitate the test. Keep them talking. What are you thinking? What are you looking for?
  17. 17. Manage their emotions. Keep them happy. Oh, crap… This is very helpful. I’m feeling lost…
  18. 18. 3. Analyze
  19. 19. Don’t freak out. Don’t blame the user.
  20. 20. Debrief right afterwards. I was surprised when…
  21. 21. Focus on the most serious problems.
  22. 22. Focus on the problems easiest to fix. What’s the smallest change we can make right now to smooth over this problem for most people?
  23. 23. Calendar Calendar Event Calendar
  24. 24. Keyword Searching Tips
  25. 25. Learn more. Usability Testing: a Practical Guide for Librarians by Rebecca Blakiston (To be published in 2014)
  26. 26. Questions Rebecca Blakiston @blakistonr