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Presentation by Rebecca Blakiston and Gardie Lueders at the AzLA 2018 Annual Conference in Mesa, AZ.
Libraries provide a lot of valuable services to graduate students, but how can we make these services more useful and impactful? Learn how the University of Arizona Libraries is studying the graduate student experience to better serve this user group. We will discuss how we gathered data through experience mapping, user interviews, and environmental scanning. We'll also discuss how the user experience (UX) team collaborated with research and learning librarians and the marketing manager to uncover insights and generate solutions.