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Out of the Box Experience(First time User Experience)                                    Amit Patil                       ...
- Curiosity
- Curiosity- Expectations
- Curiosity- Expectations- Surprise
Surprise can lead to…                     ORBelow Expectations        Above Expectations
- First Impressions are critical
How do you decide to buy it?
It’s a good phone, but just             some issues with the             messages. Getting used to ithmm…phone  has bad me...
While designing an OOBE make sure you… #1. Identify Basic Expectations of Users #2. Don’t depend on the Manual
Bumpy Experience
Sir,Your Bill For the                 SoupWhat aboutmain course?
Collecting all information at a go
Continuous Experience
While designing an OOBE make sure you…#3. Make the experience smooth & continuous.
Rude Errors
Confusing Errors
Smart Messages     YOU may continue using this free version     Only if you took at most four flights in last 12     month...
Respectfully Communicated
While designing an OOBE make sure you…#4. Be friendly to the user…avoid rude messages.
Installation (Desktop) = Registration(Browser )
Communicating clearly
Clear Steps to quick usage.
Communicating Purpose
Quick Usage
Quick Usage
Quick Usage
Quick Usage
Communicating Features
Communicating Features
While designing an OOBE make sure you…#4. Communicate the purpose & features clearly#5. Integrate help as quick clues.#6. ...
While designing anan OOBE make sure you…While designing OOBE make sure you…# Identify Basic Expectations of Users# Don’t d...
Thank You                        Amit Patil                 www.amitpatil.in            amitrpatil@gmail.com
If time permits…Ebook Reader                   Unite Media Player
Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM
Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM
Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM
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Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM

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Session conducted on Saturday, January 22, 2011, at Continuous Computing India Pvt. Ltd., Bangalore.

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Out-of-the-Box Experience (Designing for First-time Use) by Amit Patil, IBM

  1. 1. Out of the Box Experience(First time User Experience) Amit Patil www.amitpatil.in
  2. 2. - Curiosity
  3. 3. - Curiosity- Expectations
  4. 4. - Curiosity- Expectations- Surprise
  5. 5. Surprise can lead to… ORBelow Expectations Above Expectations
  6. 6. - First Impressions are critical
  7. 7. How do you decide to buy it?
  8. 8. It’s a good phone, but just some issues with the messages. Getting used to ithmm…phone has bad messaging
  9. 9. While designing an OOBE make sure you… #1. Identify Basic Expectations of Users #2. Don’t depend on the Manual
  10. 10. Bumpy Experience
  11. 11. Sir,Your Bill For the SoupWhat aboutmain course?
  12. 12. Collecting all information at a go
  13. 13. Continuous Experience
  14. 14. While designing an OOBE make sure you…#3. Make the experience smooth & continuous.
  15. 15. Rude Errors
  16. 16. Confusing Errors
  17. 17. Smart Messages YOU may continue using this free version Only if you took at most four flights in last 12 months and you don’t own an SUV
  18. 18. Respectfully Communicated
  19. 19. While designing an OOBE make sure you…#4. Be friendly to the user…avoid rude messages.
  20. 20. Installation (Desktop) = Registration(Browser )
  21. 21. Communicating clearly
  22. 22. Clear Steps to quick usage.
  23. 23. Communicating Purpose
  24. 24. Quick Usage
  25. 25. Quick Usage
  26. 26. Quick Usage
  27. 27. Quick Usage
  28. 28. Communicating Features
  29. 29. Communicating Features
  30. 30. While designing an OOBE make sure you…#4. Communicate the purpose & features clearly#5. Integrate help as quick clues.#6. Allow user for Quick usage of the product.
  31. 31. While designing anan OOBE make sure you…While designing OOBE make sure you…# Identify Basic Expectations of Users# Don’t depend on the user to read the Manual# Make the experience smooth & continuous.# Communicate the purpose & features clearly# Integrate some help as quick clues.# Allow users quick usage of the product.
  32. 32. Thank You Amit Patil www.amitpatil.in amitrpatil@gmail.com
  33. 33. If time permits…Ebook Reader Unite Media Player

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