Can Microsoft replace your PBX?<br />Shane T Callaghan<br />Director of Information Technology<br />March 2011<br />
> 200lawyers<br />~ 300 staff<br />7 offices in 4 provinces in Atlantic Canada<br />15 IT staff<br />Who is McInnes Cooper...
2Mitel IP PBXs (one hybrid)<br />1 Norstar key system<br />Lots of POTS lines<br />Where we were<br />
Everyone on the same system<br />Productivity gains<br />Client service opportunities<br />What we wanted<br />
The value of UC<br />More capabilities<br />Unified messaging<br />Presence<br />IM<br />Video<br />Desktop sharing<br />S...
Based on firm strategy<br />First to the COO/CEO<br />Then to the management team<br />Then to the entire firm<br />How we...
Design<br />“All in” approach<br />Native, not legacy-integrated<br />Build<br />Pilot<br />First with 50 users, then 100<...
PBX-free<br />POTS-free(well, almost…)<br />100% UC adoption<br />Some quality and reliability issues<br />Where we are no...
Strategic focus<br />Management commitment<br />“All in” approach<br />Communications<br />Design<br />Training<br />What ...
Deploy IP phones rather than USB phones<br />Think hard about any deviation from proven configurations<br />What we would ...
Lync with IP phones<br />What’s next<br />
Is Lyncas reliable as your PBX?<br />If you design it properly, yes. Maybe more reliable.<br />Is Exchange as good for voi...
Depends on what?<br />Lync Capabilities<br />PBX Capabilities<br />If you really need this<br />How much of this you want<...
FAQs<br />Do I need PoE?<br />Do I need QoS?<br />Can I use soft phones?<br />No, but it’s nice to have<br />Microsoft say...
shane@callaghan.ca<br />
Can Microsoft Replace your PBX?
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Can Microsoft Replace your PBX?

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Microsoft OCS/Lync as presented via ILTA webinar on March 21, 2011

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Can Microsoft Replace your PBX?

  1. 1. Can Microsoft replace your PBX?<br />Shane T Callaghan<br />Director of Information Technology<br />March 2011<br />
  2. 2. > 200lawyers<br />~ 300 staff<br />7 offices in 4 provinces in Atlantic Canada<br />15 IT staff<br />Who is McInnes Cooper?<br />
  3. 3. 2Mitel IP PBXs (one hybrid)<br />1 Norstar key system<br />Lots of POTS lines<br />Where we were<br />
  4. 4. Everyone on the same system<br />Productivity gains<br />Client service opportunities<br />What we wanted<br />
  5. 5. The value of UC<br />More capabilities<br />Unified messaging<br />Presence<br />IM<br />Video<br />Desktop sharing<br />Single number reach<br />Mobility<br />Outlook Integration<br />Dial from Outlook<br />On-screen caller ID<br />Simple audio conferencing<br />On-demand web conferencing<br />Presence<br />
  6. 6. Based on firm strategy<br />First to the COO/CEO<br />Then to the management team<br />Then to the entire firm<br />How we sold it<br />
  7. 7. Design<br />“All in” approach<br />Native, not legacy-integrated<br />Build<br />Pilot<br />First with 50 users, then 100<br />Train/Deploy<br />Patch!<br />How we did it<br />
  8. 8. PBX-free<br />POTS-free(well, almost…)<br />100% UC adoption<br />Some quality and reliability issues<br />Where we are now<br />
  9. 9. Strategic focus<br />Management commitment<br />“All in” approach<br />Communications<br />Design<br />Training<br />What we did well<br />
  10. 10. Deploy IP phones rather than USB phones<br />Think hard about any deviation from proven configurations<br />What we would do differently<br />Mediation Server<br />Telecom Gateway<br />OCS Pool<br />Telco<br />
  11. 11. Lync with IP phones<br />What’s next<br />
  12. 12. Is Lyncas reliable as your PBX?<br />If you design it properly, yes. Maybe more reliable.<br />Is Exchange as good for voice mail?<br />I would say better<br />What about the phones?<br />Limited options, but good quality and affordable<br />Is your network ready?<br />If you are doing VoIP successfully now, probably<br />Is Lync as capable as your PBX?<br />It depends<br />Is Microsoft ready to replace your PBX?<br />
  13. 13. Depends on what?<br />Lync Capabilities<br />PBX Capabilities<br />If you really need this<br />How much of this you want<br />
  14. 14. FAQs<br />Do I need PoE?<br />Do I need QoS?<br />Can I use soft phones?<br />No, but it’s nice to have<br />Microsoft says no.<br />Shane says yes.<br />Only for occasional use<br />
  15. 15.
  16. 16. shane@callaghan.ca<br />

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