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Presented by David Dylan Thomas
The domain of technical communication is being encroached upon by the democratization of learning, from YouTube videos describing how to set up a Salesforce instance, to MOOCs offering college level instruction on artificial intelligence. At the same time, the very nature of product knowledge is being altered by fundamental shifts in how a product is (or isn’t) defined upon release, with products often remaining in perpetual beta. Content Strategist David Dylan Thomas discusses how these changes are impacting knowledge transfer, and identifies gaps that people with technical and instructional know-how can fill in the future of learning.