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Four Skills You Need Now

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Savita Taylor

Published in: Education
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Four Skills You Need Now

  1. 1. 1thick skin required: four skills you need now© 2009 Savita Taylorthick skinrequired:four skillsyou neednowSavita TaylorNO!thick skin required: four skills you need nowMy background• MEd in Instructional Design (May 09)• MS in Technical Communication• Documentation Specialist/TechnicalWriter/Communications Specialist• Instructional Designer• InstructorNO!thick skin required: four skills you need nowthick skin required: four skills you need nowWhat are soft skills?• Interpersonal competencies• Complement hard skills• Rarely taughtNO!thick skin required: four skills you need now1. Learn quickly• Ask questions• Click everything• Review legacy documentation•NO!thick skin required: four skills you need now
  2. 2. 2thick skin required: four skills you need now© 2009 Savita Taylorthick skin required: four skills you need now2. Ask probing questions• Open-ended questions• Based on established information• Elicit a slow response•NO!thick skin required: four skills you need now thick skin required: four skills you need now3. Follow a moving target• Know the target is going to move• Prioritize tasks• Repurpose information• Use established templates•NO!thick skin required: four skills you need now4. Develop a thick skin• Do not get personally attached• Practice active listening/reading• Question what doesn’t make sense• Continue to improve•NO!thick skin required: four skills you need nowThank youSavita Taylorsavita.taylor@gmail.comwww.taylormadedocs.comNO!

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