Capture Your Audience: Facilitation that Works!

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Cindy Currie

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Capture Your Audience: Facilitation that Works!

  1. 1. Capture Your Audience:Capture Your Audience:Facilitation that Works!Facilitation that Works!Cindy Currie, DirectorSTC Region 1dir1@stc.org603.488.5027
  2. 2. Philadelphia Metro Chapter ConferenceMarch 11, 2006 2What captures you?What captures you?Take a moment to recall your most favorite businessevent.Consider what makes it so memorable.Write these things down.Tell them to us when you’re called on.
  3. 3. Philadelphia Metro Chapter ConferenceMarch 11, 2006 3What made these events memorable?What made these events memorable?Was it the: Topic? Facilitator? Audience? Circumstances? A combination of these things? Something else entirely?
  4. 4. Philadelphia Metro Chapter ConferenceMarch 11, 2006 4I know it’s a drag, but …I know it’s a drag, but … People have very short attention spans! Many business events fail (yes, fail!) due to: Lack of cohesive design and planning Lack of goals and objectives Straying off the subject Lasting too long Some people simply do not want to be there
  5. 5. Philadelphia Metro Chapter ConferenceMarch 11, 2006 5So what do you do?So what do you do?Put some careful thought into thedesign and planning of your event.Have clear and achievable objectives.Technical ContentTechnical Content ProcessProcessCreate a balanced agenda.Employ the principles of engagement…
  6. 6. Philadelphia Metro Chapter ConferenceMarch 11, 2006 6Principles of engagementPrinciples of engagement People perform best when they are in pleasant andsatisfying surroundings. (Environment) People learn best by doing. (Participation) People must be ready, willing, and able toreceive what you are sending them. (Readiness) People assimilate new information more easily whenit builds on knowledge they already have.(Association)
  7. 7. Philadelphia Metro Chapter ConferenceMarch 11, 2006 7Principles of engagement:Principles of engagement:environmentenvironment People perform best when they are inpleasant and satisfying surroundings.
  8. 8. Philadelphia Metro Chapter ConferenceMarch 11, 2006 8Principles of engagement:Principles of engagement:participationparticipation People learn best by doing.
  9. 9. Philadelphia Metro Chapter ConferenceMarch 11, 2006 9Principles of engagement:Principles of engagement:readinessreadiness People must be ready, willing, and ableto receive what you are sending them.
  10. 10. Philadelphia Metro Chapter ConferenceMarch 11, 2006 10Principles of engagement:Principles of engagement:associationassociation People assimilate new information moreeasily when it builds on knowledge theyalready have.
  11. 11. Philadelphia Metro Chapter ConferenceMarch 11, 2006 11The role of the facilitatorThe role of the facilitator Getting agreement onagenda and processes Conducting the meeting orevent Guiding discussion Staying neutral Ensuring that decisions aremade and work is dividedamong members Keeping the group on task Monitoring the “pulse” of themeeting and keeping energy up Ensuring everyone participates andno one dominates Creating a safe and positiveenvironment Intervening when problemsrise Creating a comfortable environment
  12. 12. Philadelphia Metro Chapter ConferenceMarch 11, 2006 12Introducing …Introducing …IcebreakersIcebreakers EnergizersEnergizers
  13. 13. Philadelphia Metro Chapter ConferenceMarch 11, 2006 13Why use these techniques?Why use these techniques? Engage the audience Mentally Physically Provide building blocks for higher learning skills Demonstrate and/or illustrate point(s) Build teams/relationships Overcome fear and ease tension Motivate and enliven Provide practice and application Fun! Fun! Fun!
  14. 14. Philadelphia Metro Chapter ConferenceMarch 11, 2006 14Design issuesDesign issues Audience—size, prior knowledge (of eachother and/or topic), attitudes Objectives—what are your goals? Time—per person, time of day, best use Location—room set up, ease of movement Materials—amount, expense, preparation Test and evaluate for appropriateness Fun!—but not a waste of time
  15. 15. Philadelphia Metro Chapter ConferenceMarch 11, 2006 15IcebreakersIcebreakers Short and quick Force interaction Non-competitive Highly creative Interesting Fun! - but not a waste of time…… eliminate anxiety and tension …eliminate anxiety and tension …
  16. 16. Philadelphia Metro Chapter ConferenceMarch 11, 2006 16Icebreaker ExamplesIcebreaker ExamplesTo introduce people... Provide a beach ball. Participants throw the beachball around the room—each person introduceshimself or herself when they catch the ball. Create a list of attributes (likes football, has a cat,drives a sports car, and so on) that apply to theparticipants. Pass out the list and have participantsgo around the room to find someone who matcheseach attribute. The first one to finish the list “wins.” Have participants take two items out of pockets orwallets. Use these items for show-and-tell as eachperson introduces himself or herself.
  17. 17. Philadelphia Metro Chapter ConferenceMarch 11, 2006 17Icebreaker ExamplesIcebreaker Examples (continued)(continued)To introduce topics or themes... Brainstorm—create mind maps, affinity diagrams Create a puzzle, examples: think outside the box,put yourselves in order without talking, IQ test,scenario or “what if.” Create teams with a task or problem to solve. Use activities as advance organizers.
  18. 18. Philadelphia Metro Chapter ConferenceMarch 11, 2006 18EnergizersEnergizers Short and quick Force interaction or not Competitive or not Highly creative Interesting Fun!…… provide a brief mental and physical break …provide a brief mental and physical break …reinvigorate … continue – refreshed …reinvigorate … continue – refreshed …
  19. 19. Philadelphia Metro Chapter ConferenceMarch 11, 2006 19Energizer ExamplesEnergizer ExamplesMental Break Puzzle or exercise Topic trivia Bingo Role play Flash cards, Pictionary, other framegames
  20. 20. Philadelphia Metro Chapter ConferenceMarch 11, 2006 20Energizer ExamplesEnergizer Examples (continued)(continued)Mental Break Tell A Story – Have participants stand in a circle. The purpose of thisactivity is to build a story around the topic with each participantcontributing one sentence that must: Make sense and at the same time add some fun to the activity Build on to the last sentence Be grammatically correctFor example:#1:     “I was walking to breakfast this morning.”#2:     “A dog came up to me.”#3:     “I said good morning to the dog.”#4:     “The dog asked me what I was going to have for breakfast.” The activity continues until all of the participants have contributed oruntil the facilitator feels that the group has been energized.
  21. 21. Philadelphia Metro Chapter ConferenceMarch 11, 2006 21Energizer ExamplesEnergizer Examples (continued)(continued)Physical Break Have everyone stand in a circle. Instruct participants to act out your instructions whenselected. The person pointed to mimics the assignedrole and the persons on each side take contributingroles. Make up enough elements for each participant,for example: "Super Model" – Participant could assume a fashion modelpose, and participants on each side could be photographers. "Elephant“ – Participant could use his or her arms torepresent a trunk. The two participants alongside form acircle with their hands and place them on the side of theparticipant pointed to serve as "ears" of the elephant. Continue until everyone has a turn.
  22. 22. Philadelphia Metro Chapter ConferenceMarch 11, 2006 22Energizer ExamplesEnergizer Examples (continued)(continued)Stress Relief Instructions: Place on firm surface. Follow directions incircle. Repeat until stressis relieved or untilunconscious.BANGBANGHEADHEADHEREHERE
  23. 23. Philadelphia Metro Chapter ConferenceMarch 11, 2006 23AfterwardsAfterwardsDebrief Discuss—field questions Apply—make sure everyoneunderstands why they participated Evaluate use for future meetingsand programs
  24. 24. Philadelphia Metro Chapter ConferenceMarch 11, 2006 24Energizer Case StudyEnergizer Case Study“We’re having a Leadership Day in threeweeks! It’s going to be a full day ofmostly boring presentations. We needsome energizers. Get some ideastogether and we’ll get back together.”… Karen’s Boss
  25. 25. Philadelphia Metro Chapter ConferenceMarch 11, 2006 25So, now what?So, now what?1. Gather information/do quick needs assessment.Wake people up, revitalize,and refreshWhat are the objectivesOne mid-morningOne mid-afternoonWhere will the activities fall inthe agenda?As little as possibleHow much money can I spend?NoWill we have time to movepeople around in groups?Theater styleWhat is the room setup?80How many people?AnswerQuestion
  26. 26. Philadelphia Metro Chapter ConferenceMarch 11, 2006 26So, now what?So, now what? (continued)(continued)• Gather research materials.• Do research and identifypotential activities.• Review potential activities with management.• A picture puzzle• A set of Legos• A math quiz• An after-lunch danceenergizer• A BINGO game• An “observation” exercise
  27. 27. Philadelphia Metro Chapter ConferenceMarch 11, 2006 27So, now what?So, now what? (continued)(continued)• Change / refine objectives.• Sort through potential activities and makea selection.• Develop sample activities.BINGO GameBINGO Game Math quizMath quiz 
  28. 28. Philadelphia Metro Chapter ConferenceMarch 11, 2006 28So, now what?So, now what? (continued)(continued)• Test / pilot the activities.• Revise activities based onpilot feedback• Choose facilitators for activities.
  29. 29. Philadelphia Metro Chapter ConferenceMarch 11, 2006 29How it turned out!How it turned out! Response from the audience waspositive. The long stretches of “presentation”were broken up with audienceparticipation. Participants reviewed and reinforced theinformation. It was fun!
  30. 30. Philadelphia Metro Chapter ConferenceMarch 11, 2006 30In summary, thenIn summary, thenEnergizers and icebreakers…Energizers and icebreakers… Introduce and engage participants Set the tone for the event Vary delivery Help participants relate better to speakeror facilitator and material … Reinvigorate participants Alleviate tension and frustration Divert / refocus attention
  31. 31. Philadelphia Metro Chapter ConferenceMarch 11, 2006 31Top tips for choosing techniquesTop tips for choosing techniques Quick and simple to use. Appropriate for your participants: Age Gender Role or organizational level Perceived as relevant by participants. Non-threatening to participants.
  32. 32. Philadelphia Metro Chapter ConferenceMarch 11, 2006 32Dos and Don’ts for you …Dos and Don’ts for you … Do bring your personality with you. Don’t be afraid to take some risks. Do expect to make some mistakes. Don’t be talked out of the fun! Do steal other people’s good ideas.
  33. 33. Philadelphia Metro Chapter ConferenceMarch 11, 2006 33Cool links and other resourcesCool links and other resources www.businessfundamentals.com/IceBreakers. The Big Book of Business Gamesby John Newstrom & Edward Scannell
  34. 34. Philadelphia Metro Chapter ConferenceMarch 11, 2006 34Sample Icebreaker / EnergizerSample Icebreaker / Energizer

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