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Mindfuldesigns:Practical tips for designing forcognitive & learning difficultiesBy @RuthEllisonfrom @StamfordUX
Things not to do at UX Australia
Lose your voice
I’ll be doing the rest of this talk        in interpretive dance
Hi, I’m Ruth    Stamford Interactive    Passionate about UX &     inclusive design    Love robots    Make things with frik...
What are cognitive disabilities?                                                     ...any sort of                       ...
@RuthEllison from @StamfordUX
16%                            of Australians                            have dyslexia*                                   ...
1 45                in            Australians have an            acquired brain            injury (ABI)                   ...
Over                      46%                                         of adults in Australia                              ...
Disabilities                                               I don’t      I have a                                          ...
Disabilities                                               I don’t      I have a                                          ...
Getting old                    sucks!                                                                            @RuthElli...
Percentage of                                                                                                             ...
Spectrum of disabilities             Dad: bad with numbers                       Richard                       Branson:   ...
My family and friends                                                        @RuthEllison from @StamfordUXSource: http://w...
Meet Sharon                                                              @RuthEllison from @StamfordUXSource: http://1.bab...
What’s the experience           @RuthEllison from @StamfordUX
Dyslexia simulation           @RuthEllison from @StamfordUX
Cognitive disability simulation             @RuthEllison from @StamfordUX
How do we design for all of this?          ???            @RuthEllison from @StamfordUX
There is noone-size-fits-allrule              @RuthEllison from @StamfordUX
Functional groupings                     Memory                                      Problem solving                      ...
for an inclusiveuser experience
Indicate progress                                                                                                Memory   ...
Be predictable                                                                                  Memory                    ...
Be predictable                                        Memory        @RuthEllison from @StamfordUX
Help recover from errors                                         Problem solving         @RuthEllison from @StamfordUX
Help recover from errors                                        Problem solving                                           ...
Avoid distractions                                                                                    Attention           ...
White space anyone?                                       Attention       @RuthEllison from @StamfordUX
White space anyone?                                       Attention       @RuthEllison from @StamfordUX
Don’t autoplay video/sounds                                        Attention        @RuthEllison from @StamfordUX
Calculate it automatically                                         Maths comprehension         @RuthEllison from @StamfordUX
Being literal...                                         Reading, linguistic and                                         v...
Left align                     What is industrial                                                      What           is  ...
Careful use of colour                                                                                                     ...
Careful use of colour                                                          Reading, linguistic and                    ...
Mix content types                                                                           Reading, linguistic and       ...
Mix content types                                                                                    Reading, linguistic a...
Use transcripts, captions                      & audio descriptions                                                       ...
Use transcripts, captions                      & audio descriptions                                                       ...
Let’s bring it all together...A challenge              @RuthEllison from @StamfordUX
Make an origami cup         1. Find a blank piece of paper.         2. If it isnt already perfectly square, cut off one ed...
The fix...Picture of the  end goal                 @RuthEllison from @StamfordUX
The fix...Visual & text  step-by-step  instructions                 @RuthEllison from @StamfordUX
The fix...Video  instructions                 @RuthEllison from @StamfordUX
There is no one-size-fits-all rule              @RuthEllison from @StamfordUX
Inclusive personasInclude people with  access needs in  your research              SALLY               23 yr old          ...
Test with real people                We’re all on the spectrum                     UX                                     ...
ResourcesClear Helper: Web Accessibility for People with Intellectual / Cognitive Disabilities http://clearhelper.wordpres...
CreditsSlide 1- My Brain by My Name is Rom ™ from    http://www.flickr.com/photos/romsimplicio/2615636782/ Available under...
Thank you!Ruth Ellison@RuthEllison @stamfordux
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Mindful designs: practical tips for designing for cognitive & learning difficulties

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Presented at the UX Australia 2012 conference in Brisbane, Australia.

Did you know that about 16% of Australians have dyslexia? That’s about 3.6 million people…and that’s just dyslexia!

As UX designers, do we really know our audiences, and do we fully appreciate how some might experience things differently to others? What are we doing to design for the broad range of experiences and abilities of our users?

Designing for people with cognitive and learning disabilities is one of the most overlooked areas within the design and accessibility fields. Part of the reason is that there is a huge range of abilities and conditions, and they are often difficult to understand.

While there is some information out there, the furiously changing pace of technology and our hectic schedules as UX designers often do not give us the time to delve into the research, or we may not be aware of how general inclusive design principles can be applied in this context.

Many of the design principles will be well known and common sense, but reframing it in context of cognitive and learning disabilities will hopefully help you to realise that inclusive design is achievable, in many cases quite simple, and not too scary.

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Mindful designs: practical tips for designing for cognitive & learning difficulties

  1. Mindfuldesigns:Practical tips for designing forcognitive & learning difficultiesBy @RuthEllisonfrom @StamfordUX
  2. Things not to do at UX Australia
  3. Lose your voice
  4. I’ll be doing the rest of this talk in interpretive dance
  5. Hi, I’m Ruth Stamford Interactive Passionate about UX & inclusive design Love robots Make things with frikin’ lasers! @RuthEllison from @StamfordUX
  6. What are cognitive disabilities? ...any sort of cognitive disorder that impairs understanding and functioning @RuthEllison from @StamfordUXAustralian Human Rights Commission http://www.hreoc.gov.au/social_justice/publications/preventing_crime/part1.html#fn1
  7. @RuthEllison from @StamfordUX
  8. 16% of Australians have dyslexia* @RuthEllison from @StamfordUX* This is an estimated figure, from http://www.dyslexiaaustralia.com.au/faqs-mainmenu-84
  9. 1 45 in Australians have an acquired brain injury (ABI) @RuthEllison from @StamfordUXORance L 2007. Disability in Australia: acquired brain injury. Cat. no. AUS 96. Canberra: AIHW.
  10. Over 46% of adults in Australia have poor or very poor literacy skills in one or more areas... @RuthEllison from @StamfordUX* Prose literacy, document literacy, numeracy, problem-solving and health literacy Source: ABS, 4228.0 - Adult Literacy and Life Skills Survey, SummaryResults, Australia, 2006 (Reissue) http://www.abs.gov.au/ausstats/abs@.nsf/Latestproducts/4228.0Main%20Features22006%20(Reissue)?opendocument&tabname=Summary&prodno=4228.0&issue=2006%20(Reissue)&num=&view=
  11. Disabilities I don’t I have a have a disability disability @RuthEllison from @StamfordUX
  12. Disabilities I don’t I have a have a disability disability @RuthEllison from @StamfordUX
  13. Getting old sucks! @RuthEllison from @StamfordUXImage source: http://www.gettingthroughthis.com/wp-content/uploads/2012/08/False-teeth.jpg
  14. Percentage of people aged 65+ is increasing dramatically @RuthEllison from @StamfordUXSource: ABS, 3201.0 - Population by Age and Sex, Australian States and Territories, Jun 2010, http://www.abs.gov.au/Ausstats/abs@.nsf/mf/3201.0
  15. Spectrum of disabilities Dad: bad with numbers Richard Branson: dyslexiano profound Grandma: bad memoryimpairment impairment @RuthEllison from @StamfordUX
  16. My family and friends @RuthEllison from @StamfordUXSource: http://www.flickr.com/photos/tekf/3520262986/
  17. Meet Sharon @RuthEllison from @StamfordUXSource: http://1.babyology.com.au/wp-content/uploads/2012/05/minifig-babies21.jpg
  18. What’s the experience @RuthEllison from @StamfordUX
  19. Dyslexia simulation @RuthEllison from @StamfordUX
  20. Cognitive disability simulation @RuthEllison from @StamfordUX
  21. How do we design for all of this? ??? @RuthEllison from @StamfordUX
  22. There is noone-size-fits-allrule @RuthEllison from @StamfordUX
  23. Functional groupings Memory Problem solving Attention Maths Reading, linguistic and Visual comprehension verbal comprehension comprehension @RuthEllison from @StamfordUXFrom Bohman & Anderson’s functional cognitive disabilities model, 2005 and http://webaim.org/articles/cognitive/
  24. for an inclusiveuser experience
  25. Indicate progress Memory Provide simple Consider labelling each reminders such as a step progress bar @RuthEllison from @StamfordUXSource: https://www.threadless.com/cart/step/shipping-info
  26. Be predictable Memory @RuthEllison from @StamfordUXSource of tip: http://wave.webaim.org/cognitive
  27. Be predictable Memory @RuthEllison from @StamfordUX
  28. Help recover from errors Problem solving @RuthEllison from @StamfordUX
  29. Help recover from errors Problem solving Attention @RuthEllison from @StamfordUX
  30. Avoid distractions Attention @RuthEllison from @StamfordUXSource: http://www.dyslexia-parent.com/mag35.html
  31. White space anyone? Attention @RuthEllison from @StamfordUX
  32. White space anyone? Attention @RuthEllison from @StamfordUX
  33. Don’t autoplay video/sounds Attention @RuthEllison from @StamfordUX
  34. Calculate it automatically Maths comprehension @RuthEllison from @StamfordUX
  35. Being literal... Reading, linguistic and verbal comprehension @RuthEllison from @StamfordUX
  36. Left align What is industrial What is industrial Reading, linguistic and biotechnology? biotechnology? verbal comprehension Industrial biotechnology is a Industrial biotechnology is a set of practices that use living set of practices that use living cells (such as bacteria, yeast, cells (such as algae) or component cells like bacteria, yeast, algae) or enzymes, to generate component cells like industrial products and enzymes, to generate processes. industrial products and Products include biomass- processes. based materials such as fuels Products include biomass- and chemicals, while based materials such as fuels processes include the and chemicals, while treatment of waste water and processes include the energy efficiency measures. treatment of waste water and The most established energy efficiency measures. application of industrial The most established biotechnology is in the application of industrial food and beverage sector. For biotechnology is in the example, microbes (yeast) or food and beverage sector. For enzymes are used to produce example, microbes (yeast) or beer and wine as well as dairy enzymes are used to produce goods such as cheese. beer and wine as well as dairy However, biotechnology is goods such as cheese. being increasingly applied to However, biotechnology is improve manufacturing being increasingly applied to processes and to solve... improve manufacturingSource: (text) processes and to solve... @RuthEllison from @StamfordUXhttp://www.innovation.gov.au/Industry/Biotechnology/IndustrialBiotechnology/Pages/default.aspx, , http://www.pws-ltd.com/sections/articles/2009/justified_text.html
  37. Careful use of colour Reading, linguistic and verbal comprehension @RuthEllison from @StamfordUXMore info: http://www.bdadyslexia.org.uk/about-dyslexia/further-information/eyes-and-dyslexia.html
  38. Careful use of colour Reading, linguistic and verbal comprehensionGet from http://www.visionaustralia.org.au/info.aspx?page=628 @RuthEllison from @StamfordUX
  39. Mix content types Reading, linguistic and verbal comprehension Visual comprehension @RuthEllison from @StamfordUXSource: http://wave.webaim.org/cognitive
  40. Mix content types Reading, linguistic and verbal comprehension Visual comprehension @RuthEllison from @StamfordUXImage source: Antonia Hyde, http://hiantonia.com/
  41. Use transcripts, captions & audio descriptions Reading, linguistic and verbal comprehensionhttp://mindfulresearch.co.uk/2011/08/29/autistic- @RuthEllison from @StamfordUXspectrum-captions-and-audio-description/
  42. Use transcripts, captions & audio descriptions Reading, linguistic and verbal comprehension “Outside the international airport terminal, Sal and Darryl walk with Trace and Con while Dale pushes a trolley of luggage along” Watch it at http://www.youtube.com/watch?v=ixUwZy5M-Uo&feature=share&list=UUKZrlbrdEAQR07caKSmk95Ahttp://mindfulresearch.co.uk/2011/08/29/autistic- @RuthEllison from @StamfordUXspectrum-captions-and-audio-description/
  43. Let’s bring it all together...A challenge @RuthEllison from @StamfordUX
  44. Make an origami cup 1. Find a blank piece of paper. 2. If it isnt already perfectly square, cut off one edge of the paper until it is perfectly square. 3. Fold the paper in half diagonally. 4. Lay the paper down in front of you so that the longest edge is facing you. 5. Take the bottom left corner and fold it over the main area of the piece of paper so that the corner touches the opposite edge, and so that the top of the newly folded edge is parallel with the bottom of the piece of paper. 6. Do the same thing to the right corner, folding it across the main area of the piece of paper until it touches the opposite edge. The top edge of this fold should be exactly on top of the top edge of the previous fold. 7. Take the outer layer of the very top corner and fold it down until the corner touches the spot where the bottom of the other two folds meet. You should see a pattern in the shape of an "X." 8. Do the same thing to the other layer, but in the opposite direction. 9. Spread apart the two layers on the top and gently push the sides in. 10. You made an origami cup! (Or did you?) @RuthEllison from @StamfordUXSource: http://wave.webaim.org/cognitive
  45. The fix...Picture of the end goal @RuthEllison from @StamfordUX
  46. The fix...Visual & text step-by-step instructions @RuthEllison from @StamfordUX
  47. The fix...Video instructions @RuthEllison from @StamfordUX
  48. There is no one-size-fits-all rule @RuthEllison from @StamfordUX
  49. Inclusive personasInclude people with access needs in your research SALLY 23 yr old Single Sporty, healthy University student @RuthEllison from @StamfordUX
  50. Test with real people We’re all on the spectrum UX My friend Sharon ROCKS!no impairment profound impairment @RuthEllison from @StamfordUX
  51. ResourcesClear Helper: Web Accessibility for People with Intellectual / Cognitive Disabilities http://clearhelper.wordpress.com/Cognitive Disabilities Part 1: We Still Know Too Little, and We Do Even Less, Bohman, Paul. 2004. from http://webaim.org/articles/cognitive/cognitive_too_little/Cognitive Disabilities and the Web: Where Accessibility and Usability Meet? By Mariger, Heather. from http://ncdae.org/tools/cognitive/What Problems Do People with Disabilities Have? and Why?, from http://trace.wisc.edu/docs/software_guidelines/software.pcs/disabil.htmHow People with Disabilities Use the Web by W3C, from http://www.w3.org/WAI/intro/people-use-web/Overview.htmlThe Forgotten People: Designing for Cognitive Disability, from http://www.thepickards.co.uk/index.php/200607/the-forgotten-people-designing-for- cognitive-disability/An Accessibility Frontier: Cognitive disabilities and learning difficulties, Hudson, Roger., Weakley, R. And Firminger, P. from http://www.usability.com.au/resources/cognitive.cfmEvaluating Cognitive Web Accessibility, from http://webaim.org/articles/evaluatingcognitive/Designing for Dyslexics: http://accessites.org/site/2006/10/designing-for-dyslexics-part-1-of-3/, http://accessites.org/site/2006/11/designing-for- dyslexics-part-2-of-3/, http://accessites.org/site/2006/11/designing-for-dyslexics-part-3-of-3/Standards.Next rocking cognition and accessibilityMy Mind is a Web Browser: How People with Autism Think, by Temple Grandin, 2000 - http://www.grandin.com/inc/mind.web.browser.htmlLayout Guidelines for Web Text and a Web Service To Improve Accessibility for Dyslexics http://www.slideshare.net/luzrello/rellokanvindebaezaw4a2012Ruth Ellison’s cognitive disabilities bookmarks: http://www.delicious.com/RuthEllison/accessibility+cognitive @RuthEllison from @StamfordUX
  52. CreditsSlide 1- My Brain by My Name is Rom ™ from http://www.flickr.com/photos/romsimplicio/2615636782/ Available under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic licenseSlide 7 - http://www.brickset.com/minifigs/gallery/?theme=Spider%20ManScott Lacey for many of the illustrationsOpen-Dyslexic for the fonts http://dyslexicfonts.com/ @RuthEllison from @StamfordUX
  53. Thank you!Ruth Ellison@RuthEllison @stamfordux

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