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Journey to IMAGE Certification


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Journey to IMAGE Certification

  1. 1. Our Journey to IMAGE Certification IMAGE Charter Member 2006
  2. 2. © 2011 Staff Management Introductions Temporary staffing and contingent workforce management solutions that provide best talent, drive compliance, yield tangible savings and build sustainable value. <ul><li>Founded in 1988 - 23 years of profitability </li></ul><ul><li>Global operations across the Americas, Europe and Asia-Pacific </li></ul><ul><li>$350M+ annual revenue, 50k employees paid annually </li></ul><ul><li>Top 1% staffing firms worldwide by revenue </li></ul><ul><li>#1 MSP provider 2011 HRO Today MSP Baker’s Dozen </li></ul><ul><li>Pioneer of Vendor On Premise (VOP) staffing services </li></ul><ul><li>Expertise in high-volume & seasonal recruiting </li></ul><ul><li>Proprietary Workforce Management System </li></ul><ul><li>Tenured leadership team </li></ul><ul><li>IMAGE Charter Member </li></ul>
  3. 3. © 2011 Staff Management The Beginning
  4. 4. © 2011 Staff Management <ul><li>High-level contact at brand-name national client called our Chief Operating Officer at home on a Sunday morning </li></ul><ul><li>He believed that one of the 9/11 terror suspects had worked through our company in one of their facilities </li></ul><ul><li>Reviewed thousands of employee files, 4 years of data </li></ul><ul><li>Determined that the a 9/11 suspect had not worked at the facility. </li></ul>The Beginning
  5. 5. © 2011 Staff Management Our clients have some of the most recognized brand names in the world While we are not a Fortune 500 Company…
  6. 6. © 2011 Staff Management We realized we needed to do a better job of knowing: <ul><li>who was working in our client’s facilities and </li></ul><ul><li>if they were authorized to work in the United States </li></ul>
  7. 7. © 2011 Staff Management To keep our clients safe & out of the headlines.
  8. 8. © 2011 Staff Management We Worked to Raise the Bar 2001-2006
  9. 9. © 2011 Staff Management The Good <ul><li>Helped a major clothing manufacturer and retailer fix their operation after they were raided and lost their workforce. </li></ul><ul><li>Helped a major retail distribution operations clean house and adopt good hiring practices to protect their brand. </li></ul>2001-2006
  10. 10. © 2011 Staff Management The Bad <ul><li>Resigned from staffing a DVD manufacturing operation ($20M in revenue annually) </li></ul><ul><li>Upper management wanted a legal workforce </li></ul><ul><li>Floor management would not accept the change in quality and productivity. </li></ul><ul><li>Resigned from a 3rd party logistics operation ($15M in revenue annually) </li></ul><ul><li>Client’s business model was built on a low pay, high productivity workforce </li></ul><ul><li>Did not perceive temporary workforce authorization as “their problem” </li></ul>2001-2006
  11. 11. © 2011 Staff Management An Uphill Battle <ul><li>Encountered many companies that used illegal temporary workers </li></ul><ul><li>Companies that had a “look the other way” philosophy </li></ul><ul><li>Adopted a strict policy of not partnering if there was any doubt a new client was ready for a legal workforce </li></ul><ul><li>Lost a lot of new business opportunities </li></ul>2001-2006
  12. 12. © 2011 Staff Management <ul><li>Still experienced many transitions where the previous staffing provider had used illegals workers without the client’s knowledge </li></ul><ul><li>Struggled with where to get support for better workforce screening – tried the social security system and Basic Pilot on a limited basis and did creative things like calling border patrol </li></ul><ul><li>Were looking for a better process to manage workforce authorization and better support </li></ul>2001-2006 An Uphill Battle
  13. 13. Checking the Boxes <ul><li>Enrolled in the Basic Pilot Program at high-risk locations </li></ul><ul><li>Were completing a monthly audit of 10% of active associates through SSNVS (Social Security Number Verification System) </li></ul><ul><li>Were checking the I-9 box in our HRIS system </li></ul><ul><li>Thought we were doing pretty well – better than other companies in our industry </li></ul><ul><li>Didn’t know what we didn’t know </li></ul>© 2011 Staff Management 2006
  14. 14. Opportunity Knocks <ul><li>Approached ICE in September about IMAGE </li></ul><ul><li>We saw IMAGE as an opportunity to: </li></ul><ul><ul><li>Gain the support we needed </li></ul></ul><ul><ul><li>Improve our process </li></ul></ul><ul><ul><li>Set ourselves apart from the competition </li></ul></ul><ul><li>ICE was targeting industries with historically high levels of illegal workers </li></ul><ul><li>ICE invited us to apply for IMAGE Charter Membership in November </li></ul>© 2011 Staff Management Fall 2006
  15. 15. What We Signed Up For: © 2011 Staff Management
  16. 16. © 2011 Staff Management <ul><li>70 Locations across the US notified to submit 10,427 I-9’s for active associates to the corporate office for self assessment and Department of Homeland Security (DHS) audit </li></ul><ul><li>Form collection was challenging because of decentralized model & infrastructure </li></ul><ul><li>Manual process – no electronic I-9 database </li></ul>Nov 17, 2006 Preparation Begins
  17. 17. Voluntary Interview & Audit Process © 2011 Staff Management <ul><li>Interview & audit process with ICE began November 27, 2006 </li></ul><ul><li>Also reviewed our standard operating procedures & training procedures </li></ul><ul><li>Staff Management preparation took at least 500 corporate labor hours and countless field hours </li></ul><ul><li>Pressure was on – liable for violations </li></ul>
  18. 18. What did we learn? © 2011 Staff Management Self Assessment DHS Audit <ul><li>Not using the right version of the I-9 consistently </li></ul><ul><li>Making copies of documents when we shouldn’t have been </li></ul><ul><li>Expired authorization issues </li></ul><ul><li>Various inconsistencies with form completion </li></ul><ul><li>Focused on need to improve clerical consistency </li></ul><ul><li>Recommended clerical training </li></ul><ul><li>Impressed with on-line university and SOP library </li></ul>
  19. 19. The Result … © 2011 Staff Management IMAGE Charter Member - January 2007
  20. 20. Process Improvement Milestones © 2011 Staff Management © 2011 Staff Management 2006 2007 2008 2009 2010 2011 E-Verify & self-audit implemented company-wide & administered centrally E-Verify integration created Character Recognition Software implemented & created electronic I-9 database E-Verify consulting & administration became service offering Implemented Paperless Recruiting & On-Boarding Process
  21. 21. Charter Membership Benefits © 2011 Staff Management <ul><li>Collaborative partnership with ICE </li></ul><ul><li>3rd party validation of best in class operating procedures </li></ul><ul><li>Additional layer of protection in client risk mitigation strategy </li></ul><ul><li>Enhanced ability to efficiently deliver large-scale legal workforces </li></ul><ul><li>Impetus for significant process efficiencies, consistencies and centralization </li></ul><ul><li>$1M+ saved as a result of process improvements </li></ul><ul><li>Highly effective sales & marketing tool </li></ul><ul><li>Created new service offering </li></ul>
  22. 22. Questions & Answers