building a brand
a visual portfolio by the Thornburg Mortgage marketing team
about this portfolio
Building a brand requires equal elements of inspiration, creativity, discipline
From 2004 through 2008, a small group of marketing professionals took a local
unknown organization into national prominence using dedication, teamwork,
efﬁciency and talent.
This portfolio reﬂects some of the work produced by this team.
NOTE: Unfortunately, this format cannot reﬂect the impressive utilization of
dollars, research, information, analytics, technology and systems that made the
Thornburg Mortgage marketing team one of the most efﬁcient and effective in
There were two major redesigns of the thornburgmortgage.com website between 2004 and 2008.
Website 2.0 (because it was the second version of the site) was launched in January 2006. The primary
objectives of this project were to improve the design, navigation, usability and content.
Development on Website 3.0 began in January 2007, and the site was launched in January 2008.
The Website 3.0 initiative focused on improving the customer experience through single sign-on
functionality, online bill pay options, multiple account management and more.
The strategic objectives for the project were to facilitate retention, integrate the online experience with
the brand, and create an online platform to prepare for market trends like second home growth and a
The budget for the Website 3.0 initiative was $1.2 million and required a coordinated effort between
multiple internal departments and external vendors.
A three person marketing team led this initiative from beginning to end, resulting in a successful launch
which was both on time and on budget - a corporate example of excellent project management.
correspondent lenders and wholesale lenders
The Community Bank program was designed to broaden Thornburg Mortgage's appeal to local banking
institutions who could use the unique products and options Thornburg Mortgage offered to expand their share of
the market. Standard collateral materials were re-conﬁgured to appeal speciﬁcally to community banks.
At the peak of Thornburg Mortgage originations, the marketing team supported over 30 annual lending partner
events at national, regional and local venues.
Event support included, but was not limited to:
* event budgets and logistics
* event presence (decor, materials, technology, catering, etc.)
* direct mail and e-mail correspondence
* advertising & PR
* individual sales person support (meeting calendars, appreciation events, follow up correspondence, etc.)
* executive overview materials for key relationship building
* logistics (meeting space, lodging, transportation, facilities, etc.)
public relations was used to augment paid advertising and establish the company as a thought
leader within the industry
The Simply Exceptional brand platform was launched internally to Thornburg Mortgage employees in
December 2005 by senior management.
The objective was to educate employees on the brand components and begin the process of having each
employee live the brand while extending the brand experience to the organization's various constituent
The Thornburg Mortgage marketing team adhered to high standards of planning,
accountability, documentation and results measurement.
Utilizing technology, research and information the team was able to:
* develop, report and adhere to a strict budget aligned with an annual marketing plan
* achieve cost efﬁciencies across multiple expense areas
* deliver real-time updates to marketing materials
* create a central repository of all materials through an online portal to facilitate remote access
* provide overnight access to hard copy materials to a widely distributed sales force
* allow lending partners to brand company content with their logo, image and call to action
* allow anyone to access branded specialty items through an e-store
* develop a ﬂexible marketing database (CLIX)
- which interfaced with customer web portals for a personalized experience
- which managed all e-mail and direct mail campaigns
* continually research the market, the industry and the customer